ATC/Current/AdminGuide/Best practices - Revision history

Barbara.martin@genesys.com: Published

2021-05-18T18:33:55Z

Published

2021-05-11T17:04:50Z

Published

2021-04-14T15:11:21Z

Published

2020-12-15T18:13:57Z

Published

2020-11-04T13:51:28Z

Published

2020-09-10T14:42:02Z

Published

2020-07-25T02:33:09Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-15T12:00:42Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

2020-07-15T11:44:16Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

2020-06-10T10:25:17Z

Published

@@ Line 4: / Line 4: @@
 |TocName=Segment best practices
 |Context=Learn about best practices for improving how you create outcomes.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 4: / Line 4: @@
 |TocName=Segment best practices
 |Context=Learn about best practices for improving how you create outcomes.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 4: / Line 4: @@
 |TocName=Segment best practices
 |Context=Learn about best practices for improving how you create outcomes.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 3: / Line 3: @@
 |DisplayName=Best practices for segments
 |TocName=Segment best practices
-|Context=Improve how you build outcomes by reviewing best practices.
+|Context=Learn about best practices for improving how you create outcomes.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Best practices for segments
-|TocName=Best practices
+|TocName=Segment best practices
 |Context=Improve how you build outcomes by reviewing best practices.
 |ComingSoon=No
@@ Line 9: / Line 9: @@
 |sectionHeading=Best practices
 |alignment=Vertical
-|structuredtext={{MINTYDOCSPRODUCT}} tracks activity on your website at a  detailed level. To trigger a specific action map, the customer's behavior must exactly match how you define the segments for the action map. Keep the following points in mind:
+|structuredtext={{MINTYDOCSPRODUCT}} tracks activity on your website at a detailed level. To trigger a specific action map, the visitor's behavior must match exactly to the segments defined for the action map.
 {{NoteFormat|
@@ Line 15: / Line 15: @@
 * To define a segment, you must specify at least one condition.
 * You can use a combination of segment-based conditions and outcome-based conditions.
-* The more conditions you define, the fewer number of users match the segment.
+* The more conditions you define, the fewer number of visitors match the segment.
 * Conditions are not shared across segments and outcomes.
 |1}}

@@ Line 5: / Line 5: @@
 |Context=Improve how you build outcomes by reviewing best practices.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |Prereq=
 |Section={{Section