ATC/Current/AdminGuide/Apply - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:22Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-10-26T10:37:04Z

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Barbara.martin@genesys.com: Published

2021-03-16T13:03:34Z

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Barbara.martin@genesys.com: Published

2021-02-22T19:19:19Z

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Barbara.martin@genesys.com: Published

2021-02-19T18:19:29Z

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Barbara.martin@genesys.com: Published

2021-02-19T15:33:04Z

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Barbara.martin@genesys.com: Published

2021-02-10T16:32:49Z

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Barbara.martin@genesys.com: Published

2020-12-17T19:33:37Z

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Barbara.martin@genesys.com: Published

2020-12-17T16:52:14Z

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Barbara.martin@genesys.com: Published

2020-11-20T18:17:44Z

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@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps)
 **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map)

@@ Line 17: / Line 17: @@
 |alignment=Horizontal
 |Media=Image
-|image=ApplyToPages.png
+|image=ApplyToWebpages.png
 |structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}} that uses a web action, you can define an expression that determines on which webpages the action map should or should not trigger. The expression includes one or more {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=URLConditionsOperators|display text=operators}}, a corresponding operand, and one or more {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=Conditions|display text=conditions}}. After you define the expression, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=CheckTargeting|display text=verify that the expression is valid}}.
 |Status=No
@@ Line 34: / Line 34: @@
 |alignment=Horizontal
 |Media=Image
-|image=PageCheckerAI155.png
+|image=Verify_conditions.png
 |structuredtext=After you define an expression, ensure that the expression is valid for all the webpages that you specified. Expressions are not case-sensitive. {{NoteFormat|If you see, "No" when you check a webpage, it means that the URL doesn't match the specified conditions. Check your expression:
 * If you are using the '''equals''', or '''not equals''' operators, ensure that you specified a full URL.

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Apply an action map to specific webpages
-|TocName=Apply an action map
+|TocName=Specify webpages to trigger on
 |Context=Learn how to specify the webpages where an action map triggers.
 |ComingSoon=No
@@ Line 35: / Line 35: @@
 |Media=Image
 |image=PageCheckerAI155.png
-|structuredtext=After you define an expression, ensure that the expression is valid for all the webpages that you specified. {{NoteFormat|If you see, "No" when you check a webpage, it means that the URL doesn't match the specified conditions. Check your expression:
+|structuredtext=After you define an expression, ensure that the expression is valid for all the webpages that you specified. Expressions are not case-sensitive. {{NoteFormat|If you see, "No" when you check a webpage, it means that the URL doesn't match the specified conditions. Check your expression:
 * If you are using the '''equals''', or '''not equals''' operators, ensure that you specified a full URL.
 * If you are using the '''equals''', '''not equals''', or '''starts with''' operators, ensure that you specified the protocol.
@@ Line 44: / Line 44: @@
 |anchor=URLConditionsOperators
 |alignment=Vertical
-|structuredtext={{{!}} class="wikitable"
+|structuredtext=<br />{{NoteFormat|&nbsp;
 {{!}}-
 {{!}}{{!}}'''Operator'''

@@ Line 17: / Line 17: @@
 |alignment=Horizontal
 |Media=Image
-|image=PageChecker1.png
+|image=ApplyToPages.png
-|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}} that uses a web action, define an expression that determines on which webpages the action map should or should not trigger:
+|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}} that uses a web action, you can define an expression that determines on which webpages the action map should or should not trigger. The expression includes one or more {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=URLConditionsOperators|display text=operators}}, a corresponding operand, and one or more {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=Conditions|display text=conditions}}. After you define the expression, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=CheckTargeting|display text=verify that the expression is valid}}.
-#In the '''Apply to selected pages''' section, click '''Add page'''.
+As you define conditions, {{MINTYDOCSPRODUCT}} checks for syntax errors, including a valid protocol, spaces and extra special characters. If there are syntax errors, {{MINTYDOCSPRODUCT}} displays an error message. For more information, see the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=URLConditionsOperators|display text=notes for the operator that you are using}}.{{NoteFormat|If the action map isn't working as expected, check your URL conditions.|}}{{NoteFormat|To remove a condition, rest your mouse on it and then click the '''x''' that appears.|2}}
-#In the list box, click the appropriate {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=URLConditionsOperators|display text=operator}}.
+<br />
-#In the text box, type the appropriate value (as needed by the operator you selected).
+|Status=No
-#Do one of the following:
+}}{{Section
-#*To add an OR condition, next to the text box, click the '''+'''. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=ORConditions|display text=OR conditions}}.
+|sectionHeading=Verify that the expression is valid
-#*To add an AND condition, click '''Add AND Condition'''. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=ANDConditions|display text=AND conditions}}.
+|anchor=CheckTargeting
-#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=CheckTargeting|display text=Verify that the expression is valid}}.{{NoteFormat|If the action map isn't working as expected, check your URL conditions.|}}
+|alignment=Horizontal
 |Status=No
 }}{{Section
@@ Line 119: / Line 131: @@
 You can have one '''ends with''' operator per condition.
 {{!}}}
 |Status=No
 }}
 }}

@@ Line 18: / Line 18: @@
 |Media=Image
 |image=PageChecker1.png
-|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}} that uses a {{GlossaryTooltip|term=web action}}, define an expression that determines on which webpages the action map should or should not trigger:
+|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}} that uses a web action, define an expression that determines on which webpages the action map should or should not trigger:
 #In the '''Apply to selected pages''' section, click '''Add page'''.

@@ Line 18: / Line 18: @@
 |Media=Image
 |image=PageChecker1.png
-|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}} that uses a {{GlossaryTooltip|term=web action}}, build an expression that determines on which webpages the action map should or should not trigger:
+|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}} that uses a {{GlossaryTooltip|term=web action}}, define an expression that determines on which webpages the action map should or should not trigger:
 #Under '''Apply to selected pages''', click '''Add page'''.
@@ Line 82: / Line 82: @@
 This is useful when you want to target a unique query string parameter (a keyword) that appears in multiple URLs.
-{{!}}{{!}}You can build conditions containing multiple '''like''' and '''not like''' operators.
+{{!}}{{!}}You can define conditions containing multiple '''like''' and '''not like''' operators.
 '''Correct''':
@@ Line 223: / Line 223: @@
 |Media=Image
 |image=ErrorCond.png
-|structuredtext=As you build your condition, {{MINTYDOCSPRODUCT}} checks for syntax errors, including a valid protocol, spaces and extra special characters. If there are syntax errors, {{MINTYDOCSPRODUCT}} displays an error message. For more information see the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=URLConditionsOperators|display text=notes for the operator you are using}}.
+|structuredtext=As you define your condition, {{MINTYDOCSPRODUCT}} checks for syntax errors, including a valid protocol, spaces and extra special characters. If there are syntax errors, {{MINTYDOCSPRODUCT}} displays an error message. For more information see the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|anchor=URLConditionsOperators|display text=notes for the operator you are using}}.
 |Status=No
 }}{{Section

@@ Line 12: / Line 12: @@
 **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map)
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|display text=Create segments}}.
-*{{#mintydocs_link:topic=Outcomes|anchor=CreateOutcome|link text=Create outcomes}}.
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes|display text=Create outcomes}}.
 |Section={{Section
 |sectionHeading=Apply an action map to webpages