ATC/Current/AdminGuide/Analytics data - Revision history

Barbara.martin@genesys.com: Published

2021-05-18T18:45:03Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T19:58:00Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:53Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:32Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:34Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:24, January 17, 2020

2020-01-17T13:24:23Z

DannaShirley: Published

2019-10-10T20:05:33Z

Published

DannaShirley: Published

2019-09-23T14:07:22Z

Published

DannaShirley: Published

2019-06-07T14:29:15Z

Published

DannaShirley: Published

2019-05-14T12:25:40Z

Published

@@ Line 4: / Line 4: @@
 |TocName=Availability of analytics data
 |Context=Learn how {{MINTYDOCSPRODUCT}} processes data for reports, how to view updated reports, and how to see more precise data in reports.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Availability of analytics data
 |TocName=Availability of analytics data
 |ComingSoon=No
-|Context=Learn how {{MINTYDOCSPRODUCT}} processes data for reports, how to view updated reports, and how to see more precise data in reports.
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Processing data for reports
 |alignment=Vertical
 |structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} receives data from timezones around the globe. Each night, {{MINTYDOCSPRODUCT}} processes this data in your organization's timezone for inclusion in reports. The reporting job processes all new data from 17:00 of the previous day to 17:00 of the current day. The reporting job begins at 22:45 local standard time and can take up to two hours to complete. Your fully processed, updated reports are available to you at 1:00 local standard time.
-{{NoteFormat|
+{{NoteFormat|&nbsp;
-* Local standard time refers to the time in your organization's timezone. This may be different than your personal, local time.
+* Local standard time refers to the time in your organization's timezone. This time may differ from your personal, local time.
 * {{MINTYDOCSPRODUCT}} uses Coordinated Universal Time (UTC) as the standard of precision for time-sensitive information. To stay consistent relative to UTC, {{MINTYDOCSPRODUCT}} does not observe daylight savings time in determining when to begin processing reports.
-* The count for the most recent date available (yesterday) will be updated to include a full 24-hours of data when the next reporting job runs. Until this time, the count for the most recent date may not include all 24 hours of data because the reporting processing window is 17:00-17:00.}}
+* The count for the most recent date available (yesterday) updates to include a full 24-hours of data when the next reporting job runs. Until this time, the count for the most recent date may not include all 24 hours of data because the reporting processing window is 17:00-17:00.|}}
 |Status=No
 }}{{Section
 |sectionHeading=Viewing updated reports
 |alignment=Vertical
-|structuredtext=When you view a report, you select the date range for the data it shows. The date picker automatically restricts you from selecting an end date for which data processing is incomplete.
+|structuredtext=When you view a report, you select the date range for the data it shows. The date picker restricts you from selecting an end date for which data processing is incomplete.
 {{NoteFormat|The date picker uses your local time. If users in different timezones look at the same report at the same local time, they may see different data.}}
 |Status=No
 }}{{Section
 |sectionHeading=Granularity of data
 |anchor=Granularity
 |alignment=Horizontal
 |image=HourlyGranularityPEPC.png
 |structuredtext=For each report, you select the granularity of data that you want to see. The more specific the granularity, the more detailed the report.
 If you select hourly granularity:
 * Your maximum date range is 14 days. <br />
-** 03/02/2018 13:00 to 03/02/2018 14:00 is valid.
+*Your maximum date range is 14 days. <br />
-** 03/02/2018 13:00 to 05/02/2018 13:00 is not valid.
+**03/02/2018 13:00 to 03/02/2018 14:00 is valid.
 If you select daily granularity:
-* Your maximum date range is 365 days.<br />
-** 03/02/2018 to 04/02/2018 is valid.
+*Your maximum date range is 365 days.
-** 03/02/2017 to 04/02/2018 is not valid.
+**03/02/2018 to 04/02/2018 is valid.
-|fullwidth=No
+**03/02/2017 to 04/02/2018 is not valid.
 |Status=No
 }}
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Availability of analytics data
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |TocName=Availability of analytics data
 |ComingSoon=No

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Availability of analytics data
-|Platform=GenesysEngage-onpremises, PureConnect, PureCloud
+|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
 |TocName=Availability of analytics data
 |ComingSoon=No

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Availability of analytics data
-|Platform=PureEngage, PureConnect, PureCloud
+|Platform=GenesysEngage-onpremises, PureConnect, PureCloud
 |TocName=Availability of analytics data
 |ComingSoon=No

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
 |DisplayName=About analytics data
 |Platform=PureEngage, PureConnect, PureCloud
 |TocName=About analytics data
 |Context=Analytics allow you to monitor how customers use your website and determine how effective your action maps are.
 |Section={{Section

ATC/Current/AdminGuide/Analytics data - Revision history

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:24, January 17, 2020

DannaShirley: Published

DannaShirley: Published

DannaShirley: Published

DannaShirley: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"