ATC/Current/AdminGuide/Additional information - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:12Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-18T18:43:59Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T17:40:43Z

Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

2020-11-19T12:49:30Z

Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:56Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:05:19Z

Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:34Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:28Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley: Published

2020-06-23T11:12:45Z

Published

DannaShirley: Published

2020-02-28T20:21:33Z

Published

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)

@@ Line 4: / Line 4: @@
 |TocName=Additional information
 |Context=In Live Now, learn how to view details about a visitor's geographic location and the technology they use.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 3: / Line 3: @@
 |DisplayName=Additional information (admin view)
 |TocName=Additional information
-|Context=In Live Now, learn how to view details about a customer's geographic location and the technology they use.
+|Context=In Live Now, learn how to view details about a visitor's geographic location and the technology they use.
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Prereq='''Prerequisites'''
@@ Line 18: / Line 18: @@
 |Media=Image
 |image=AddInfo.png
-|structuredtext=View additional information, including the customer's:
+|structuredtext=View additional information, including the visitor's:
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}}
 |Status=No
 }}{{Section
@@ Line 32: / Line 30: @@
 |Media=Image
 |image=Browsers.png
 |Status=No
 }}{{Section
@@ Line 42: / Line 37: @@
 |Media=Image
 |image=Devices.png
 |Status=No
 }}{{Section
@@ Line 52: / Line 44: @@
 |Media=Image
 |image=OperatingSystems.png
 |Status=No
 }}
 }}

@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)

@@ Line 5: / Line 5: @@
 |Context=In Live Now, learn how to view details about a customer's geographic location and the technology they use.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |Prereq='''Prerequisites'''

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Additional information for admins
+|DisplayName=Additional information (admin view)
 |TocName=Additional information
 |ComingSoon=No
-|Context=In Live Now, learn how to view details about a customer's geographic location and the technology they use.
+|Platform=PureEngage, PureConnect, PureCloud
 |Prereq='''Prerequisites'''
 * [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
-** '''Journey '''>''' Customer''' > '''View''' permission (to see information about existing customers)
+*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
-** '''Journey '''>''' Event '''>''' View''' permission (to see events on the customer journey map)
+**'''Journey '''>''' Customer''' > '''View''' permission (to see information about existing customers)
-** '''Journey '''>''' Visit''' > ''' View '''permission (to see live tracking information about visitors who are currently on your website)
+**'''Journey '''>''' Event '''>''' View''' permission (to see events on the customer journey map)
 |Section={{Section
 |sectionHeading=View additional information
 |anchor=ViewAdditionalInformation
 |alignment=Horizontal
 |image=AddInfo.png
 |structuredtext=View additional information, including the customer's:
 * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}}
-* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}}
-* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}}
-|fullwidth=No
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}}
 |Status=No
 }}{{Section
 |sectionHeading=Browsers
 |anchor=Browsers
 |alignment=Horizontal
 |image=Browsers.png
 |Status=No
 }}{{Section
 |sectionHeading=Devices
 |anchor=Devices
 |alignment=Horizontal
 |image=Devices.png
 |Status=No
 }}{{Section
 |sectionHeading=Operating system
 |anchor=OS
 |alignment=Horizontal
 |image=OperatingSystems.png
 |Status=No
 }}
 }}

ATC/Current/AdminGuide/Additional information - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley: Published

DannaShirley: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"