ATC/Current/AdminGuide/Action maps - Revision history

Gayathri.Jaishankar.IX: Published

2022-03-16T08:47:47Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:05Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-10-26T10:17:58Z

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Barbara.martin@genesys.com: Published

2021-07-23T18:08:00Z

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Barbara.martin@genesys.com: Published

2021-05-25T18:04:28Z

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Barbara.martin@genesys.com: Published

2021-05-18T14:01:27Z

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Barbara.martin@genesys.com: Published

2021-05-13T13:54:15Z

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Barbara.martin@genesys.com: Published

2021-05-13T13:18:46Z

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Barbara.martin@genesys.com: Published

2021-05-13T13:07:16Z

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Barbara.martin@genesys.com: Published

2021-04-14T15:20:44Z

Published

@@ Line 28: / Line 28: @@
 <li>Specify a descriptive name for the action map.</li>
 <li>Set the action map's {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=priority}} relative to similar action maps.<br /></li>{{NoteFormat|The action map is active and ready to trigger on your site by default. To prevent the action map from triggering on your site, slide the toggle to '''No'''.|2}}
-<li>Select which action to use when the action map triggers: {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer|anchor=SelectAction|display text=web messaging}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=SelectWebChatAction|display text=web chat}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configure_content_offer_action_map|anchor=SelectAction|display text=content offer}}, or {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=SelectAction|display text=Architect flow}}.</li>
+<li>Select which action to use when the action map triggers: {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer|anchor=SelectAction|display text=web messaging}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=SelectWebChatAction|display text=web chat}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configure_content_offer_action_map|anchor=SelectAction|display text=content offer}}, or {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=SelectAction|display text=advanced orchestration flow}}.</li>
 <li>Specify what {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|display text=triggers}} the action map (segment, visitor activity, outcome).</li>
 <li>{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=OutcomeProbability|display text=Configure an outcome probability}}.

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps)
 **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map)
 *Deploy one of the following:
-**For Genesys Cloud customers using web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy Genesys Messenger}}.
+**For Genesys Cloud CX customers using web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy Genesys Messenger}}.
 **For all other customers, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}} on the website to track so that you can trigger the action map based on pageview events. To trigger an action map based on other events, use {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Record|display text=ac('record')}} to send {{MINTYDOCSPRODUCT}} data about the events to track.
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|display text=Create segments}}.

@@ Line 20: / Line 20: @@
 |Section={{Section
 |sectionHeading=High-level steps
 |alignment=Horizontal
 |Media=Image
 |image=GPE_create_action_map2_diagram.png
-|structuredtext={{NoteFormat|1=&nbsp;
+|structuredtext=<br />{{NoteFormat|1=&nbsp;
 *Some options are only available for certain actions.
 *To create an action map after you reach the limit of 200 action maps, delete an existing action map.|2=}}<ol>
@@ Line 49: / Line 30: @@
 <li>Select which action to use when the action map triggers: {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer|anchor=SelectAction|display text=web messaging}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=SelectWebChatAction|display text=web chat}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configure_content_offer_action_map|anchor=SelectAction|display text=content offer}}, or {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=SelectAction|display text=Architect flow}}.</li>
 <li>Specify what {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|display text=triggers}} the action map (segment, visitor activity, outcome).</li>
 <li>Specify the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=webpages}} where you do or don't want the action map to trigger.</li>
 <li>If the action map is for a web chat offer:</li>
@@ Line 55: / Line 38: @@
 <li>To only present chat offers when agents are available to receive them, select a {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|display text=schedule group}}.</li></ol>
 <li>To ignore the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_settings|anchor=FrequencyCapping|display text=global frequency cap settings}} and always offer web engagements that this action map qualifies, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Override_frequency_capping|display text=override the frequency cap}} for this action map.</li>
-|Status=Yes
+|Status=No
 }}{{Section
 |sectionHeading=AI-23 Add to High-level steps section

@@ Line 24: / Line 24: @@
 |Media=Image
 |image=GPE_create_action_map_diagram.png
-|structuredtext={{NoteFormat|Some options are only available for certain actions.|}}
+|structuredtext={{NoteFormat|&nbsp;
 #Specify a descriptive name for the action map.
@@ Line 40: / Line 42: @@
 |Media=Image
 |image=GPE_create_action_map2_diagram.png
-|structuredtext={{NoteFormat|Some options are only available for certain actions.|}}
+|structuredtext={{NoteFormat|1=&nbsp;
-<ol>
+*Some options are only available for certain actions.
 <li>Specify a descriptive name for the action map.</li>
 <li>Set the action map's {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=priority}} relative to similar action maps.<br /></li>{{NoteFormat|The action map is active and ready to trigger on your site by default. To prevent the action map from triggering on your site, slide the toggle to '''No'''.|2}}

@@ Line 3: / Line 3: @@
 |DisplayName=Create an action map
 |TocName=Create an action map
-|Context=Learn how to create an action map that {{MINTYDOCSPRODUCT}} uses to engage visitors.{{BarbDeprecation|Link={{Link-Standalone|topic=ATC/Deprecation-Select_trait_mapper_traits}}}}<br />
+|Context=Learn how to create an action map that {{MINTYDOCSPRODUCT}} uses to engage visitors.<br />
 |Dimension=ActionMaps
 |ComingSoon=No

@@ Line 28: / Line 28: @@
 #Specify a descriptive name for the action map.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=Specify what triggers}} the action map.
-#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Select_action|display text=Specify the action}} to take when the action map triggers.
+#Select which action to use when the action map triggers: {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer|anchor=SelectAction|display text=web messaging}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=SelectWebChatAction|display text=web chat}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configure_content_offer_action_map|anchor=SelectAction|display text=content offer}}, or {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=SelectAction|display text=Architect flow}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=OutcomeProbability|display text=Configure an outcome probability}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=Specify the webpages}} where you do or don't want the action map to trigger.
@@ Line 43: / Line 43: @@
 <ol>
 <li>Specify a descriptive name for the action map.</li>
-<li>Set the action map's {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=priority}} relative to similar action maps.</li>
+<li>Set the action map's {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize|display text=priority}} relative to similar action maps.<br /></li>{{NoteFormat|The action map is active and ready to trigger on your site by default. To prevent the action map from triggering on your site, slide the toggle to '''No'''.|2}}
-<br />{{NoteFormat|The action map is active and ready to trigger on your site by default. To prevent the action map from triggering on your site, slide the toggle to '''No'''.|2}}
+<li>Select which action to use when the action map triggers: {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer|anchor=SelectAction|display text=web messaging}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=SelectWebChatAction|display text=web chat}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configure_content_offer_action_map|anchor=SelectAction|display text=content offer}}, or {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=SelectAction|display text=Architect flow}}.</li>
 <li>Specify what {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|display text=triggers}} the action map (segment, visitor activity, outcome).</li>
 <li>Specify the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=webpages}} where you do or don't want the action map to trigger.</li>