ATC/Current/AdminGuide/Action library - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:20Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-18T10:33:10Z

Published

Show changes

Barbara.martin@genesys.com: Published

2021-04-14T14:49:41Z

Published

Barbara.martin@genesys.com: Published

2021-02-18T18:47:42Z

Published

Barbara.martin@genesys.com: Published

2021-01-04T14:57:59Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T12:01:38Z

Published

Barbara.martin@genesys.com: Published

2020-12-15T13:05:34Z

Published

Barbara.martin@genesys.com: Published

2020-12-09T19:10:03Z

Published

Show changes

Barbara.martin@genesys.com: Published

2020-11-19T16:21:47Z

Published

Barbara.martin@genesys.com: Published

2020-11-19T15:07:26Z

Published

@@ Line 7: / Line 7: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey''' > '''Action Template''' > '''Add''', '''Delete''', '''Edit''', '''View'''
 |Section={{Section
@@ Line 15: / Line 15: @@
 |Media=Image
 |image=ActionLib1.png
-|structuredtext=#In Admin in Genesys Cloud, open the '''Action Library''' page.
+|structuredtext=#In Admin in Genesys Cloud CX, open the '''Action Library''' page.
 #To sort the list, click the ascending or descending arrow next to the column heading by which to sort.
 #To view a description of a column's contents, click the Information icon.

@@ Line 4: / Line 4: @@
 |TocName=Action Library
 |Context=Learn how to create and manage reusable {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=content offers}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_webhooks|display text=webhooks}} that {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}} can use.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 109: / Line 109: @@
 |Media=Image
 |image=ActionArchive.png
-|structuredtext=If you no longer need an action, deletion is not possible; however, you can archive it. On the tab for the action type to archive, click the action and then click the '''Archive''' menu option. {{NoteFormat|After archiving the action, ensure that you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Activate_inactivate|display text=deactivate the action maps}} that use it.|}}
+|structuredtext=If you no longer need an action, deletion is not possible; however, you can archive it. On the tab for the action type to archive, click the action and then click the '''Archive''' menu option. {{NoteFormat|After archiving the action, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=ChangeStatus|display text=change the status of the action maps}} that use it to inactive.|}}
 |Status=No
 }}{{Section

@@ Line 34: / Line 34: @@
 ====Content offers only====
 *'''Offered:''' Total number of times that {{MintyDocsProduct}} offered this action to web site visitors.
 *'''CTR:''' (Click-through rate) Ratio of visitors who clicked the content offer to the number of visitors who saw the offer.
 ====Webhooks only====
 *'''Triggered:''' Webhook initiated a call to the Genesys Cloud integration.

@@ Line 36: / Line 36: @@
 *'''Offered:''' Total number of times that {{MintyDocsProduct}} offered this action to web site visitors.
-*'''CTR:''' (Click-through rate) Percentage of times that web site visitors clicked the content offer.
+*'''CTR:''' (Click-through rate) Ratio of visitors who clicked the content offer to the number of visitors who saw the offer.
 ====Webhooks only====

@@ Line 20: / Line 20: @@
 #To sort the list, click the ascending or descending arrow next to the column heading by which to sort.
 #To view a description of a column's contents, click the Information icon.
-{{NoteFormat|{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=Web chat}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} are not available in the Action Library.|}}<br />
+{{NoteFormat|{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=Web chat}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}, and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} do not appear in the Action Library.|}}<br />
 |structuredtextwide='''Name:''' Descriptive and meaningful action name.
@@ Line 43: / Line 43: @@
 *'''Successful:''' Call to the third-party system completed without error.
 |Status=No
 }}{{Section
 |sectionHeading=View action details

@@ Line 21: / Line 21: @@
 #To sort the list, click the ascending/descending arrow next to the heading by which you want to sort.
 #To see the details of an action, click its row.<br />
-{{NoteFormat|{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=Web chat}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}, and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} do not appear in the Action Library.|}}
+{{NoteFormat|{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=Web chat}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} do not appear in the Action Library.|}}
 |Status=No
 }}{{Section
 |sectionHeading=Action-specific columns

@@ Line 3: / Line 3: @@
 |DisplayName=Action Library
 |TocName=Action Library
-|Context=Learn how to build a collection of {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions_and_action_maps|display text=actions}} that you can use with {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}}.
+|Context=Learn how to create a collection of {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=content offers}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_webhooks|display text=webhooks}} that you can use with {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}}.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Prereq='''Prerequisites'''
-[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in Genesys Cloud:]
+[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
 *'''Journey''' > '''Action Template''' > '''Add''', '''Delete''', '''Edit''', '''View'''
@@ Line 17: / Line 17: @@
 |Media=Image
 |image=ActionLib1.png
-|structuredtext=#Click '''Admin''' > '''Altocloud''' > '''Action Library'''.
+|structuredtext=#In Admin in Genesys Cloud, open the '''Action Library''' page.
-#Use the tabs to switch between types of actions.<br />
+#Use the tabs to switch between types of actions.
 #To sort the list, click the ascending/descending arrow next to the heading by which you want to sort.
 #To see the details of an action, click its row.<br />
-{{NoteFormat|{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} do not appear in the Action Library.|}}
+{{NoteFormat|{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=Web chat}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}, and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}} do not appear in the Action Library.|}}
 |Status=No
 }}{{Section
@@ Line 39: / Line 39: @@
 |Media=Image
 |image=ActionCreate.png
-|structuredtext=#Click '''Admin''' > '''Altocloud''' > '''Action Library'''.
+|structuredtext=Select the type of action that you want and then complete the instructions for that action type:
-#Click the tab for the type of action you want.
-#Click '''Create'''.
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Create a content offer}}.
-#Complete the instructions for your type of action:
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Build_webhooks|anchor=CreateWebhook}}.
 |Status=No
 }}{{Section
@@ Line 52: / Line 50: @@
 |Media=Image
 |image=ActionDuplicate.png
-|structuredtext=When you duplicate an action, {{MINTYDOCSPRODUCT}} creates an exact copy of the action. The name of the copied action includes -COPY.
+|structuredtext=When you duplicate an action, {{MINTYDOCSPRODUCT}} creates an exact copy of the action. The name of the copied action includes -COPY. Change the name of the duplicate action as needed.
-#Click '''Admin''' > '''Altocloud''' > '''Action Library'''.
+If the action is not ready for use with action maps, '''save it as a draft'''. Otherwise, save and publish the action. {{NoteFormat|After you publish an action, you can no longer {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=EditAction|display text=edit it}}. If you no longer need the action, you can archive it.|}}
 |Status=No
 }}{{Section
@@ Line 70: / Line 60: @@
 |Media=Image
 |image=SpaBooking1.png
-|structuredtext=#Click '''Admin''' > '''Altocloud''' > '''Action Library'''.
+|structuredtext=You can only edit actions that you saved as a draft.
 |Status=No
 }}{{Section
@@ Line 82: / Line 68: @@
 |Media=Image
 |image=Save.png
-|structuredtext=When you create an action, you can save it as a draft or save and publish it:
+|structuredtext=When you create an action, you can save it as a draft or save and publish it.
-*Do you want to continue editing it later? If yes, save it as a '''draft'''.
+*To continue editing it later, save it as a '''draft'''.
-*Do you want to make it available for use with an action map? If yes, '''publish''' it.
+*To make it available for use with an action map, '''publish''' it. You cannot edit a published action.
 |Status=No
 }}{{Section