ATC/Current/AdminGuide/Action Map Performance - Revision history

WikiSysop at 10:15, July 21, 2022

2022-07-21T10:15:38Z

Gayathri.Jaishankar.IX: Published

2022-02-09T11:20:38Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:41Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-08-10T10:39:30Z

Published

Barbara.martin@genesys.com: Published

2021-07-14T13:26:47Z

Published

Barbara.martin@genesys.com: Published

2021-05-18T18:45:44Z

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Barbara.martin@genesys.com: Published

2021-05-18T10:37:13Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T14:46:12Z

Published

Barbara.martin@genesys.com: Published

2021-02-24T13:06:57Z

Published

Barbara.martin@genesys.com: Published

2021-01-06T18:55:59Z

Published

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Individual action map performance report
+|DisplayName=Action map performance
 |TocName=Action Map Performance
 |Context=Learn how to see when and how visitors interact with a specific action map.
@@ Line 13: / Line 13: @@
 **'''Journey '''>''' Action Map '''> '''View''' (to see action maps in the report)
 |Section={{Section
-|sectionHeading=About Action Map reports
+|sectionHeading=About action map reports
 |anchor=AboutReports
 |alignment=Horizontal
@@ Line 23: / Line 23: @@
 |Status=No
 }}{{Section
-|sectionHeading=View Action Map reports
+|sectionHeading=View action map reports
 |anchor=ViewReports
 |alignment=Horizontal
@@ Line 38: / Line 38: @@
 |Status=No
 }}{{Section
-|sectionHeading=Configure an Action Map report
+|sectionHeading=Configure an action map report
 |anchor=ConfigureReport
 |alignment=Horizontal
@@ Line 48: / Line 48: @@
 |Status=No
 }}{{Section
-|sectionHeading=Export an Action Map report
+|sectionHeading=Export an action map report
 |anchor=ExportReport
 |alignment=Horizontal
@@ Line 65: / Line 65: @@
 |Status=No
 }}{{Section
-|sectionHeading=Action Map report metrics
+|sectionHeading=Action map report metrics
 |anchor=AMPRmetrics
 |alignment=Vertical
@@ Line 166: / Line 166: @@
 *Visitor left your website
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_settings|display text=Frequency capping}}
 |Status=No
 }}
 }}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Action Map Performance
+|DisplayName=Individual action map performance report
 |TocName=Action Map Performance
 |Context=Learn how to see when and how visitors interact with a specific action map.

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''> ''' Report''' > '''View'''
 **'''Journey '''>''' Action Map '''> '''View''' (to see action maps in the report)
@@ Line 28: / Line 28: @@
 |Media=Image
 |image=ActionMapCardsPEPC.png
-|structuredtext=In Admin in Genesys Cloud, open the '''Action Map Report'''. A card appears for each action map.
+|structuredtext=In Admin in Genesys Cloud CX, open the '''Action Map Report'''. A card appears for each action map.
 Card details indicate:

@@ Line 68: / Line 68: @@
 |anchor=AMPRmetrics
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}Action Map reports display metrics for the time period that you select.
+|structuredtext=Action Map reports display metrics for the time period that you select.
-Not all states are applicable to all action map types. For example, content offers, web chat offers, and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} offers could share some states. However, content offers and web messaging offers only use a subset of the states.
+Not all states are applicable to all action map types. For example, content offers, web chat offers, and web messaging offers could share some states. However, content offers and web messaging offers only use a subset of the states.
 {{{!}} class="wikitable"
 {{!}}-
@@ Line 139: / Line 139: @@
 {{!}}
 {{!}}}
-For more information about the metric definitions:
+For more information about the metric definitions, see:
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_chat_performance|display text=Web chats}}
@@ Line 157: / Line 157: @@
 |sectionHeading=Reporting discrepancies
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}Following are possible reasons for discrepancies between qualified and offered web engagements (web chat, web messaging, content offer):
+|structuredtext=Following are possible reasons for discrepancies between qualified and offered web engagements (web chat, web messaging, content offer):
 *URL conditions specified but not met

@@ Line 13: / Line 13: @@
 **'''Journey '''>''' Action Map '''> '''View''' (to see action maps in the report)
 |Section={{Section
-|sectionHeading=About the Action Map Performance reports
+|sectionHeading=About Action Map reports
 |alignment=Horizontal
 |Media=Image
 |image=ActionMapPerfPEPC.png
-|structuredtext=The Action Map Performance reports display metrics about the effectiveness of your action maps. For example, you see details such as when the action map triggered and how visitors responded to its engagement offer. For more information about the specific metrics available, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#AMPRmetrics|display text=Action Map Performance report metrics}}.
+|structuredtext=Action Map reports display metrics about the effectiveness of your action maps. For example, you see details such as when the action map triggered and how visitors responded to its engagement offer. For more information about the specific metrics available, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#AMPRmetrics|display text=Action Map report metrics}}.
 For more information about the availability of the data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
 |Status=No
 }}{{Section
-|sectionHeading=View Action Map Performance reports
+|sectionHeading=View Action Map reports
 |alignment=Horizontal
 |Media=Image
@@ Line 36: / Line 38: @@
 |Status=No
 }}{{Section
-|sectionHeading=Configure the Action Map Performance report
+|sectionHeading=Configure an Action Map report
 |anchor=ConfigureReport
 |alignment=Horizontal
@@ Line 46: / Line 48: @@
 |Status=No
 }}{{Section
-|sectionHeading=Export the Action Map Performance report
+|sectionHeading=Export an Action Map report
 |alignment=Horizontal
 |Media=Image
 |image=AMPExport.png
-|structuredtext=You can export the details of the Action Map Performance report to a CSV (comma-separate value) file. {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance#ConfigureReport|display text=Configure the report}} so that it displays the data that you want and then download the file. The report downloads to your local Downloads folder.
+|structuredtext=You can export the details of an Action Map report to a CSV (comma-separate value) file. {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance#ConfigureReport|display text=Configure the report}} so that it displays the data that you want and then download the file. The report downloads to your local Downloads folder.
 ===About time values in exported reports===
@@ Line 62: / Line 65: @@
 |Status=No
 }}{{Section
-|sectionHeading=Action Map Performance report metrics
+|sectionHeading=Action Map report metrics
 |anchor=AMPRmetrics
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}The Action Map Performance report displays metrics for the time period that you select.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}Action Map reports display metrics for the time period that you select.
 Not all states are applicable to all action map types. For example, content offers, web chat offers, and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} offers could share some states. However, content offers and web messaging offers only use a subset of the states.
@@ Line 145: / Line 148: @@
 }}{{Section
 |sectionHeading=View report details
 |alignment=Horizontal
 |Media=Image
@@ Line 161: / Line 165: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|display text=Outside of business hours}}
 *Visitor left your website
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_settings|display text=Frequency capping}} {{BarbFeatureTemp|Feature=Frequency capping}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_settings|display text=Frequency capping}}
 |Status=No
 }}
 }}

@@ Line 4: / Line 4: @@
 |TocName=Action Map Performance
 |Context=Learn how to see when and how visitors interact with a specific action map.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 4: / Line 4: @@
 |TocName=Action Map Performance
 |Context=Learn how to see when and how visitors interact with a specific action map.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 73: / Line 72: @@
 {{!}}'''Web chats'''
 {{!}}'''Web messaging'''
 {{!}}'''Content offers'''
 {{!}}'''Architect flow actions'''
 {{!}}-
 {{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Qualified'''
 {{!}}x
 {{!}}x
@@ Line 85: / Line 82: @@
 {{!}}-
 {{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Offered'''
 {{!}}x
 {{!}}x
@@ Line 92: / Line 88: @@
 {{!}}-
 {{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Accepted'''
 {{!}}x
 {{!}}x
@@ Line 101: / Line 96: @@
 {{!}}x
 {{!}}x
 {{!}}
 {{!}}
 {{!}}-
 {{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Engaged'''
 {{!}}x
 {{!}}x
@@ Line 113: / Line 106: @@
 {{!}}-
 {{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Rejected'''
 {{!}}x
 {{!}}x
@@ Line 120: / Line 112: @@
 {{!}}-
 {{!}} style="width: 245.047px;" data-mce-style="width: 245.047px;"{{!}}'''Web Actions Errored'''
 {{!}}x
 {{!}}x
@@ Line 129: / Line 120: @@
 {{!}}
 {{!}}
 {{!}}
 {{!}}
@@ Line 136: / Line 126: @@
 {{!}}x
 {{!}}x
 {{!}}
 {{!}}
@@ Line 143: / Line 132: @@
 {{!}}x
 {{!}}x
 {{!}}
 {{!}}
@@ Line 151: / Line 139: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_chat_performance|display text=Web chats}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Monitor_web_messaging_performance|display text=Web messaging}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|display text=Content offers}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorArchFlows|display text=Architect flows}}

@@ Line 160: / Line 160: @@
 |image=ActionMapPerfDetailsPEPC.png
 |structuredtext=To view details, rest your mouse on a point on the report.
 |Status=No
 }}
 }}