ATC/Current/AdminGuide/About segments - Revision history

Gayathri.jaishankar@genesys.com: Published

2021-12-07T12:34:56Z

Published

2021-05-18T18:33:38Z

Published

2021-05-11T17:04:57Z

Published

2021-05-11T10:39:41Z

Published

2021-05-06T13:11:00Z

Published

2021-05-05T15:45:23Z

Published

2021-04-14T15:11:05Z

Published

2020-12-17T18:47:44Z

Published

2020-11-20T14:43:09Z

Published

2020-11-17T13:23:52Z

Published

@@ Line 15: / Line 15: @@
 }}{{TSSection
 |sectionheading=Segments
-|description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session segments and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
+|description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session segments, customer segments, and third-party segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}}
@@ Line 33: / Line 33: @@
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|anchor=OutcomePredictions|display text=View the segments assigned to a user in the Journey gadget (agents)}}
 *[https://help.mypurecloud.com/articles/?p=238683 View segment metrics]
 }}
 }}

@@ Line 2: / Line 2: @@
 |DisplayName=About segments
 |TocName=About segments
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No

@@ Line 2: / Line 2: @@
 |DisplayName=About segments
 |TocName=About segments
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No

@@ Line 26: / Line 26: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}}
 }}{{TSSection
-|sectionheading=Use segments
+|sectionheading=Segment usage
-|description=Use segments to trigger action maps and evaluate user activity.
+|description=Use segments to trigger action maps and evaluate visitor activity.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map when a segment matches}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity|anchor=FilterSegmentsOutcomes|display text=Filter the Visitor Activity report by segments}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments_assigned|display text=View the segments assigned to a user in LiveNow (admins)}}
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|anchor=OutcomePredictions|display text=View the segments assigned to a user in the Journey gadget (agents)}}
 }}
 }}

@@ Line 15: / Line 15: @@
 }}{{TSSection
 |sectionheading=Segments
-|description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
+|description={{BarbFeatureTemp|Feature=Customer segments}}Create and maintain session segments and customer segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#ViewSegments|display text=Search for and view your segments}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}}

@@ Line 7: / Line 7: @@
 |TSSection={{TSSection
 |sectionheading=Best practices and examples
-|description=Review best practices and examples to improve how you build segments.
+|description=Review best practices and examples to improve how you create segments.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Best_practices|display text=Best practices}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segment_examples|display text=Examples}}