ATC/Current/AdminGuide/About outcomes - Revision history

Gayathri.jaishankar@genesys.com: Published

2021-12-07T12:32:49Z

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Barbara.martin@genesys.com: Published

2021-05-18T18:35:15Z

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Barbara.martin@genesys.com: Published

2021-05-11T17:17:09Z

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Barbara.martin@genesys.com: Published

2021-05-11T10:39:36Z

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Barbara.martin@genesys.com: Published

2021-04-14T15:16:39Z

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Barbara.martin@genesys.com: Published

2021-03-31T18:05:06Z

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Barbara.martin@genesys.com: Published

2021-02-19T18:12:03Z

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Barbara.martin@genesys.com: Published

2021-01-11T15:46:10Z

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Barbara.martin@genesys.com: Published

2020-12-17T18:51:03Z

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Barbara.martin@genesys.com: Published

2020-11-20T18:12:09Z

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@@ Line 38: / Line 38: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_scores|display text=View outcomes scores in Live Now}}
 *[https://help.mypurecloud.com/articles/?p=238681 View outcome metrics]
 }}
 }}

@@ Line 2: / Line 2: @@
 |DisplayName=About outcome predictions and probabilities
 |TocName=About outcome predictions and probabilities
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No

@@ Line 2: / Line 2: @@
 |DisplayName=About outcome predictions and probabilities
 |TocName=About outcome predictions and probabilities
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No

@@ Line 36: / Line 36: @@
 |sectionheading=View outcome scores
 |description=You can see the outcome scores for users changing in real time in Live Now.
-|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_scores|display text=Outcome scores in Live Now}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_scores|display text=View outcomes scores in Live Now}}
 }}
 }}

@@ Line 2: / Line 2: @@
 |DisplayName=About outcome predictions and probabilities
 |TocName=About outcome predictions and probabilities
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No

@@ Line 31: / Line 31: @@
 |description=After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcome_probabilities}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=OutcomeProbability|display text=Configure an outcome probability}}
 }}{{TSSection
 |sectionheading=View outcome scores

@@ Line 17: / Line 17: @@
 }}{{TSSection
 |sectionheading=Create outcomes
-|description=To allow {{MINTYDOCSPRODUCT}} to predict visitor behavior, define your business goals as {{GlossaryTooltip|term=outcome}}'''s'''.
+|description=To allow {{MINTYDOCSPRODUCT}} to predict visitor behavior, define your business goals as outcomes.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=View|display text=Search for and view your outcomes}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}
@@ Line 30: / Line 30: @@
 |sectionheading=Use outcomes in an action map
 |description=After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it.
-|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=Create an action map}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcome_probabilities}}
 }}{{TSSection

@@ Line 20: / Line 20: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=View|display text=Search for and view your outcomes}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|anchor=Duplicate an outcome|display text=Duplicate an outcome}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Duplicate|display text=Duplicate an outcome}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Delete|display text=Delete an outcome}}
 }}{{TSSection

@@ Line 4: / Line 4: @@
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No
-|Context=Predictive Engagement uses AI-powered machine learning to predict the probability of whether users will achieve your unique business outcomes.
+|Context={{MINTYDOCSPRODUCT}} uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes.
 |TSSection={{TSSection
 |sectionheading=Outcome score prediction
-|description=When users come to your website, {{MINTYDOCSPRODUCT}} tracks how they navigate your website and complete web-based forms. {{MINTYDOCSPRODUCT}} uses AI and machine learning to analyze the traffic on your website to identify patterns of behavior. Based on these patterns, {{MINTYDOCSPRODUCT}} determines the probability, or likelihood of a visitor completing an outcome.
+|description=When visitors come to your website, {{MINTYDOCSPRODUCT}} tracks how they navigate your website and complete web-based forms. {{MINTYDOCSPRODUCT}} uses AI and machine learning to analyze the traffic on your website to identify patterns of behavior. Based on these patterns, {{MINTYDOCSPRODUCT}} determines the probability, or likelihood of a visitor completing an outcome.
 <br />
@@ Line 24: / Line 24: @@
 }}{{TSSection
 |sectionheading=Attribute and operators
-|description=When you create an outcome, you specify the conditions that make it possible. To specify the conditions, you define an expression that includes an attribute and an operator.
+|description=When you create an outcome, you specify the conditions that make it possible. To specify the conditions, define an expression that includes an attribute and an operator.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_attributes}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}}
 }}{{TSSection
 |sectionheading=Use outcomes in an action map
-|description=After you build an outcome, you can configure an action map to trigger based on the probability that a user will achieve it.
+|description=After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=Create an action map}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcome_probabilities}}