ATC/Current/AdminGuide/About data tracking - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:37Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-19T09:32:00Z

Published

Barbara.martin@genesys.com: Published

2021-05-18T18:47:07Z

Published

Barbara.martin@genesys.com: Published

2021-05-03T11:10:52Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T15:31:41Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T15:04:26Z

Published

DannaShirley: Published

2020-07-28T10:22:25Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:34Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

DannaShirley: Published

2020-07-17T18:03:02Z

Published

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T11:59:59Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

@@ Line 47: / Line 47: @@
 {{NoteFormat|To pass this no-default data to Genesys Predictive Engagement, you need specific JavaScript code on your website.
-*If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. For web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy messenger}}.
+*If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. For web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy messenger}}.
 *For all other customers, copy and deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.|}}
 |Status=No
 }}
 }}

@@ Line 47: / Line 47: @@
 {{NoteFormat|To pass this no-default data to Genesys Predictive Engagement, you need specific JavaScript code on your website.
-*If you are a Genesys Engage or PureConnect customer, copy and deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.
+*If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. For web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy messenger}}.
-*If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. For web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy messenger}}.|}}
+*For all other customers, copy and deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.|}}
 |Status=No
 }}
 }}

@@ Line 4: / Line 4: @@
 |TocName=About the data we track
 |Context=Learn how {{MINTYDOCSPRODUCT}} tracks visitor activity on your website.
-|Dimension=Tracking, Compliance
+|Dimension=Compliance
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 39: / Line 39: @@
 |structuredtext=Visitor information contains personal information gathered from submitting data to the {{MINTYDOCSPRODUCT}} system about a specific visitor. Visitor data can include:
-*{{MINTYDOCSPRODUCT}}-specific identifiers
+*Predictive Engagement-specific identifiers
 *Third-party identifiers
-*Personal details, such as name, DOB, job information, and phone numbers
+*Personal details, such as name, date of birth, job information, and phone numbers
-*{{MINTYDOCSPRODUCT}} visit information{{NoteFormat|To pass this no-default data to {{MINTYDOCSPRODUCT}}, you must deploy specific JavaScript code on your website. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}.|}}
+*Predictive Engagement visit information
 |Status=No
 }}
 }}

@@ Line 42: / Line 42: @@
 *Third-party identifiers
 *Personal details, such as name, DOB, job information, and phone numbers
-*{{MINTYDOCSPRODUCT}} visit information{{NoteFormat|To pass this no-default data to {{MINTYDOCSPRODUCT}}, you must deploy specific JavaScript code on your website. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking}}.|}}
+*{{MINTYDOCSPRODUCT}} visit information{{NoteFormat|To pass this no-default data to {{MINTYDOCSPRODUCT}}, you must deploy specific JavaScript code on your website. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}.|}}
 |Status=No
 }}
 }}

@@ Line 4: / Line 4: @@
 |TocName=About the data we track
 |Context=Learn how {{MINTYDOCSPRODUCT}} tracks visitor activity on your website.
-|Dimension=Tracking
+|Dimension=Tracking, Compliance
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 3: / Line 3: @@
 |DisplayName=About the data we track
 |TocName=About the data we track
-|Context=Learn how {{MINTYDOCSPRODUCT}} tracks user activity on your website.
+|Context=Learn how {{MINTYDOCSPRODUCT}} tracks visitor activity on your website.
 |Dimension=Tracking
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Transparency about our data tracking practices
 |anchor=DataTrackingTransparency
 |alignment=Vertical
-|structuredtext=When visitors come to your website, {{MINTYDOCSPRODUCT}} collects data about what they do and where to they go on your website. For example, we track which pages each visitor views, any forms they submit, and any searches they complete. We collect this data to improve your understanding of the effectiveness of your website and the needs of your customers.
+|structuredtext=When visitors come to your website, {{MINTYDOCSPRODUCT}} collects data about what they do and where they go on your website. For example, we track which pages each visitor views, any forms they submit, and any searches they complete. We collect this data to improve your understanding of the effectiveness of your website and the needs of your customers.
 {{NoteFormat|
-* To be compliant with GDPR, it's important that you create and implement a tool (message, dialog box, etc.) to obtain each visitor's consent to be tracked.
+&nbsp;
-* For more information on using {{MINTYDOCSPRODUCT}} in a GDPR-compliant manner, see {{#mintydocs_link:topic=GDPR}}.}}
+* For more information on using {{MINTYDOCSPRODUCT}} in a GDPR-compliant manner, see {{#mintydocs_link:topic=GDPR}}.|}}
 |Status=No
 }}{{Section
@@ Line 26: / Line 27: @@
 Data in a visit can include:
-*Visit and visitor identifiers used to identify visit information within {{MINTYDOCSPRODUCT}}
+*Visit and visitor identifiers that identify visit information within {{MINTYDOCSPRODUCT}}
-*Visit timestamps, such as start time, when the visitor will be considered idle, and when the visitor was last active
+*Visit timestamps, such as start time, when the visitor is considered idle, and when the visitor was last active
-*Current web page information including the number of pages visited, web document properties and device properties
+*Current web page information including the number of pages visited, web document properties, and device properties
 *Journey information such as matched segments and outcomes achieved
-*Referer information from where the customer accessed your website, and marketing campaign information associated with it
+*Referrer information from where the visitor accessed your website, and marketing campaign information associated with it
 |Status=No
 }}{{Section
@@ Line 41: / Line 42: @@
 *Third-party identifiers
 *Personal details, such as name, DOB, job information, and phone numbers
-*{{MINTYDOCSPRODUCT}} visit information{{NoteFormat|In order to pass this no-default data to {{MINTYDOCSPRODUCT}}, the customer must deploy specific javascript code on their website. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking}}.|}}
+*{{MINTYDOCSPRODUCT}} visit information{{NoteFormat|To pass this no-default data to {{MINTYDOCSPRODUCT}}, you must deploy specific JavaScript code on your website. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_tracking}}.|}}
 |Status=No
 }}
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About the data we track
-|Platform=GenesysEngage-onpremises, PureConnect, PureCloud
+|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
 |TocName=About the data we track
 |ComingSoon=No

ATC/Current/AdminGuide/About data tracking - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

DannaShirley: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

DannaShirley: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"