ATC/Current/AdminGuide/About action maps - Revision history

WikiSysop at 08:30, September 8, 2022

2022-09-08T08:30:49Z

WikiSysop at 11:15, September 7, 2022

2022-09-07T11:15:39Z

Gayathri.Jaishankar.IX: Published

2022-02-09T14:19:21Z

Published

Gayathri.Jaishankar.IX: Published

2022-02-09T14:18:24Z

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Gayathri.jaishankar@genesys.com: Published

2021-12-07T12:48:02Z

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Gayathri.jaishankar@genesys.com: Published

2021-12-07T09:39:55Z

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Barbara.martin@genesys.com: Published

2021-05-18T13:19:52Z

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2021-05-13T13:53:58Z

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Barbara.martin@genesys.com: Published

2021-05-11T10:39:31Z

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Barbara.martin@genesys.com: Published

2021-04-01T12:03:46Z

Published

@@ Line 22: / Line 22: @@
 |description=Configure an action map to trigger based on segment match, outcome probability, and/or visitor activity. Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=About triggers}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|display text=Audience size estimator}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=EstimatedReach|display text=Audience size estimator}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Trigger based on segment match}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=OutcomeProbability|display text=Trigger based on outcome probability}}

@@ Line 20: / Line 20: @@
 }}{{TSSection
 |sectionheading=Trigger an action map
-|description=Configure an action map to trigger based on segment match or visitor activity.
+|description=Configure an action map to trigger based on segment match, outcome probability, and/or visitor activity. Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#AboutTriggers|display text=About triggers}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#SegmentMatch|display text=Trigger based on segment match}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger#VisitorActivity|display text=Trigger based on user activity}}
 }}{{TSSection
 |sectionheading=Attributes and operators
@@ Line 78: / Line 79: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Journey_action_map_report|display text=Action map performance report}}
 *[https://help.mypurecloud.com/articles/?p=238676 View action map metrics]
 }}
 }}

@@ Line 78: / Line 78: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Journey_action_map_report|display text=Action map performance report}}
 *[https://help.mypurecloud.com/articles/?p=238676 View action map metrics]
 }}
 }}

@@ Line 76: / Line 76: @@
 |sectionheading=Monitor action maps
 |description=Use analytics to assess the effectiveness of your action maps.
-|relatedarticles=*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=View Action Map Performance report}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Journey_action_map_report|display text=Action map performance report}}
 *[https://help.mypurecloud.com/articles/?p=238676 View action map metrics]
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Blocked_actions|display text=View action maps report}}
 }}
 }}

@@ Line 78: / Line 78: @@
 |relatedarticles=*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=View Action Map Performance report}}
 *[https://help.mypurecloud.com/articles/?p=238676 View action map metrics]
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Blocked_actions}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Blocked_actions|display text=View action maps report}}
 }}
 }}

@@ Line 12: / Line 12: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Overview_action_maps|anchor=BestPractices|display text=Best practices}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Video: Create an action map that offers a proactive chat}}
 }}{{TSSection
 |sectionheading=Create an action map
@@ Line 19: / Line 18: @@
 <br />
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}}
 }}{{TSSection
 |sectionheading=Trigger an action map
@@ Line 32: / Line 26: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=OutcomeProbability|display text=Trigger based on outcome probability}}
 }}{{TSSection
-|sectionheading=Select your action
+|sectionheading=Attributes and operators
-|description=Configure the action for the action map to use to engage your visitors.
+|description=When you create an action map, you specify the conditions that make it possible. To specify the conditions, define an expression that includes an attribute and an operator.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Select_action}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer|display text=Web messaging}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=Web chats}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Chat_offers|display text=Web chat}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=Web messaging}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|display text=Content offer}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|display text=Architect flow}}
 }}{{TSSection
 |sectionheading=Define outcome probabilities
@@ Line 58: / Line 56: @@
 |sectionheading=Schedule group
 |description=For an action map that offers a web chat, you can select a schedule group to designate when agents are available. {{MINTYDOCSPRODUCT}} offers chats only when agents are available to connect with visitors who accept the chat offers.
-|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|anchor=ScheduleGroup|display text=Overview}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|display text=Overview}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|anchor=ScheduleGroup|display text=Schedules}}
 }}{{TSSection

@@ Line 2: / Line 2: @@
 |DisplayName=About action maps
 |TocName=About action maps
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No
@@ Line 38: / Line 39: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=Web messaging}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 }}{{TSSection