ATC/Current/AdminGuide/AboutArchFlows - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:03Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-18T13:54:11Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T14:51:28Z

Published

Barbara.martin@genesys.com: Published

2021-02-19T19:29:37Z

Published

Barbara.martin@genesys.com: Published

2021-02-19T19:16:14Z

Published

Barbara.martin@genesys.com: Published

2020-12-18T16:22:27Z

Published

Barbara.martin@genesys.com: Published

2020-11-19T13:31:13Z

Published

Ed.jamer@genesys.com: Text replacement - "Altocloud," to "Predictive Engagement,"

2020-11-17T15:21:28Z

Text replacement - "Altocloud," to "Predictive Engagement,"

Ed.jamer@genesys.com: Text replacement - "Altocloud([. ])" to "Predictive Engagement$1"

2020-11-17T15:02:40Z

Text replacement - "Altocloud([. ])" to "Predictive Engagement$1"

Barbara.martin@genesys.com: Published

2020-11-04T13:51:12Z

Published

@@ Line 5: / Line 5: @@
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No
-|Context={{MINTYDOCSPRODUCT}} integrates with third-party platforms using Genesys Cloud integrations, data actions, and Architect workflows.
+|Context={{MINTYDOCSPRODUCT}} integrates with third-party platforms using Genesys Cloud CX integrations, data actions, and Architect workflows.
 |TSSection={{TSSection
 |sectionheading=Overview
@@ Line 12: / Line 12: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ScenarioArchFlows}}<br />
 }}{{TSSection
-|sectionheading=Prepare Genesys Cloud components
+|sectionheading=Prepare Genesys Cloud CX components
-|description=The first step in creating an Architect flow action is to configure an integration and configure its data action in Genesys Cloud.
+|description=The first step in creating an Architect flow action is to configure an integration and configure its data action in Genesys Cloud CX.
-|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=PCConfigure|display text=Configure a Genesys Cloud integration}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=PCConfigure|display text=Configure a Genesys Cloud CX integration}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=ConfigurePCDataAction|display text=Configure Genesys Cloud data actions}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=ConfigurePCDataAction|display text=Configure Genesys Cloud CX data actions}}
 }}{{TSSection
 |sectionheading=Prepare Architect components

@@ Line 25: / Line 25: @@
 |sectionheading=Prepare Predictive Engagement components
 |description=Finally, create an action map that uses the Architect flow action.
-|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=ArchFlowActionMap|display text=Create an action map that uses the Architect flow action}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=OverrideDefaultVariables|display text=Override default variables}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=GoLiveChecklist|display text=Go-live checklist}}

@@ Line 2: / Line 2: @@
 |DisplayName=About Architect flow actions
 |TocName=Architect flows
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No

@@ Line 23: / Line 23: @@
 }}{{TSSection
 |sectionheading=Prepare Predictive Engagement components
-|description=Next, in Predictive Engagement, create an Architect flow action that uses the Genesys Cloud integration. Finally, create an action map that uses the Architect flow action.
+|description=Finally, create an action map that uses the Architect flow action.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=ArchFlowActionMap|display text=Create an action map that uses the Architect flow action}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=OverrideDefaultVariables|display text=Override default variables}}

@@ Line 1: / Line 1: @@
 {{TaskSummary
 |DisplayName=About Architect flow actions
-|TocName=Architect flow actions
+|TocName=Architect flows
 |Platform=PureConnect, GenesysCloud
 |ComingSoon=No

@@ Line 17: / Line 17: @@
 }}{{TSSection
 |sectionheading=Prepare Architect components
-|description=To use [https://help.mypurecloud.com/articles/about-architect/ Architect] to integrate {{MINTYDOCSPRODUCT}} with a third-party system, you must prepare a special type of flow called a [https://help.mypurecloud.com/articles/work-with-workflows/ workflow] that calls a [https://help.mypurecloud.com/articles/get-journey-session-action/ session ID]. {{MINTYDOCSPRODUCT}} provides a predefined example workflow that you can use. You just need to import it and update the referential integrity constraints.
+|description=To use [https://help.mypurecloud.com/articles/?p=53682 Architect] to integrate {{MINTYDOCSPRODUCT}} with a third-party system, you must prepare a special type of flow called a [https://help.mypurecloud.com/articles/?p=215071 workflow] that calls a [https://help.mypurecloud.com/articles/?p=215371 session ID]. {{MINTYDOCSPRODUCT}} provides a predefined example workflow that you can use. You just need to import it and update the referential integrity constraints.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=BuildArchFlows|display text=Campaign parameters}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=BuildArchFlows|anchor=AFWorkflow|display text=Prepare the workflow}}

@@ Line 22: / Line 22: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=BuildArchFlows|anchor=RefIntegrity|display text=Update referential integrity constraints}}
 }}{{TSSection
-|sectionheading=Prepare Altocloud components
+|sectionheading=Prepare Predictive Engagement components
 |description=Next, in Altocloud, create an Architect flow action that uses the Genesys Cloud integration. Finally, build an action map that uses the Architect flow action.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Use_the_Architect_flow_with_an_action_map|anchor=ArchFlowActionMap|display text=Build an action map that uses the Architect flow action}}