Genesys Documentation - User contributions [en]

PEC-REP/Current/GCXIMCPRG/Agent

2022-10-07T17:53:53Z

Tgilchri:

{{ArticleSimplifiedWikiEdit
|DisplayName=Agent folder
|Context=Objects that you can use to organize and filter agent-related data.
}}
The Agent folder is organized into a series of subfolders, to make it easier to find the objects you need, as described in the following table. Many folders contain '''Custom''' folders, which are not described in this document; custom folders are provided to store any custom objects.
{{NoteFormat|
Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.|1}}

==Agent folder and subfolders==
{{GCXI_Folder_Display}}

For more information about Agent reports, see the guide ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAgentsReports|display text=Historical Reporting with Genesys CX Insights}}''.

PEC-REP/Current/RT/GetStarted

2022-08-23T18:19:28Z

Tgilchri: video

{{GetStarted
|DisplayName=Get Started with Genesys Pulse
|Role=Supervisor
|TocName=Getting Started
|Dimension=RealTime
|ComingSoon=No
|Context=Genesys Pulse is your gateway for monitoring your contact center, so you can better meet your business needs. This getting started page will get you running, viewing, and managing reports.
|appname=Pulse Reporting
|logintype=No
|abouttext=Genesys Pulse provides at-a-glance views of real-time contact center statistics on dashboards within the user interface.
{{NoteFormat|What you see in Genesys Pulse depends on your contact center and your role within it. You might not be able to do or see all the things covered in this help. If you think you should be able to do or see something you can't, check with your supervisor or system administrator.|}}
|AppSection={{AppSection
|appSectionHeading=Video: Get started with Pulse
|appSectionAlignment=Horizontal
|appSectionGif=No
|appSectionVideo=719137971
|appSectionAnchor=VideoGetStarted
|appSectionText=Watch this video to learn how to access and use Genesys Pulse.
|appfullwidth=No
}}{{AppSection
|appSectionHeading=Access Reports
|appSectionAlignment=Horizontal
|appSectionImage=Pulse9.0OpenDashboard.png
|appSectionGif=No
|appSectionText=To see the real-time reports, open the Genesys Pulse dashboard.

Reports are displayed in widgets, which you can expand to dashboard size to view more detail.
|appfullwidth=No
}}{{AppSection
|appSectionHeading=Manage Dashboards and Wallboards
|appSectionAlignment=Horizontal
|appSectionImage=Pulse9.0DashMoreIcon.png
|appSectionGif=No
|appSectionText=Use tabs to manage {{Link-SomewhereInThisManual|topic=RTRUserAccess|anchor=top|display text=Genesys Pulse dashboards and wallboards}}. For more options, click the '''More''' kebab menu (the three vertical dots menu) in the upper right corner of the dashboard:

*'''Add a Widget'''—Add a new widget to the dashboard or wallboard.
*'''Clone'''—Create a new copy of the dashboard or wallboard.
*'''Close'''—Close the dashboard or wallboard.
*'''Customize'''—Change the name, description, and other options of the dashboard or wallboard.
*'''Download'''—Export dashboard or wallboard in JSON format.
*'''Launch'''—Open a wallboard.
*'''Publish'''—Share the unpublished dashboard or wallboard.
*'''Save As'''—Save a new copy of the published dashboard or wallboard.
*'''Update Shared Copy'''—Replace the published copy of the dashboard or wallboard.
|appfullwidth=No
}}{{AppSection
|appSectionHeading=Use Report Widgets
|appSectionAlignment=Horizontal
|appSectionImage=Pulse9.0WidgetActions.png
|appSectionGif=No
|appSectionText={{Link-SomewhereInThisManual|topic=RTRWidgetTypes|anchor=top|display text=Genesys Pulse widgets}} display Donut, Data, Key Performance Indicator (KPI), Time Tracking, or List charts of key statistics for objects on your dashboard.

You can:

*'''Clone'''—Create a copy of the widget.
*'''Delete'''—Delete the widget.
*'''Download'''—Download the report data as a .csv file.
*'''Edit'''—Edit the widget.
*'''Expand to Tab'''—See an expanded, detailed view of the report.

You can also {{Link-SomewhereInThisManual|topic=RTRWidgets|anchor=top|display text=add new widgets to your dashboard}}.
|appfullwidth=No
}}{{AppSection
|appSectionHeading=Expand Reports to Dashboard
|appSectionAlignment=Horizontal
|appSectionImage=Pulse9.0ExpandWidget.png
|appSectionGif=No
|appSectionText=To see a detailed view of your report, click '''More''' in the upper right corner of a widget and select '''Expand to Tab'''. This expanded report opens within a new tab, so it doesn't impact your initial dashboard.

You can:

*Download the report data as a .csv file by selecting '''Download Widget''' from the '''More''' menu.
*Change the source widget by selecting '''Edit''' from the '''More''' menu.
*Sort options, define objects, and define statistics.
*View various chart types available in the expanded widget:
**Time Tracking
**:[[File:Pulse9.0TimeTracking.png]]
**Grouped Bar
**:[[File:Pulse9.0GroupedBar.png]]
**Stacked Bar
**:[[File:Pulse9.0StackedBar.png]]
**Stacked Bar
**Data
**:Starting with release 9.0.001, new options are available in the <tt>Customize</tt> menu:
**:*'''Row Density''':<br /><tt>Comfy</tt> (default) or <tt>Compact</tt>
**:*'''Row Color Contrast''':<br /><tt>Low</tt> (default) or <tt>High</tt>
**:*'''Reset Column Width''' - resets columns width to default values.
**:[[File:Pulse_DataViewOptions_90001.png]]
|appfullwidth=No
}}{{AppSection
|appSectionHeading=What do I do next?
|appSectionAlignment=Vertical
|appSectionGif=No
|appSectionText=Learn more about related topics:

*{{Link-SomewhereInThisManual|topic=RTRUserAccess|anchor=top|display text=Manage dashboards and wallboards}}
*{{Link-SomewhereInThisManual|topic=RTRDashboardExample|anchor=top|display text=Dashboard and wallboard examples}}
*{{Link-SomewhereInThisManual|topic=RTRWidgets|anchor=top|display text=Add report widgets}}
*{{Link-SomewhereInThisManual|topic=RTRReports|anchor=top|display text=Popular real-time reports}}
*{{Link-SomewhereInThisManual|topic=RTRWidgetExternal|anchor=top|display text=Display external content using an IFRAME widget}}
}}
}}

Draft:RN/GenesysInfo Mart/100.0.116.3800

2022-08-04T19:12:16Z

Tgilchri:

{{ComponentRN|ComponentId=456eb773-9bac-427c-8780-b59c203173e4|JQL=(issue = GIM-14238 OR issue = GIM-14246 OR issue = GIM-14253 OR issue = GIM-14263 OR issue = GIM-14264 OR issue = GIM-14282 OR issue = GIM-14303) AND Summary !~ "DOC*" AND (Labels != NoRN OR Labels is EMPTY)|ReleaseNumber=}}{{Issue|JiraType=Defect|TicketNumber=GIM-14253|Content=In scenarios where the export job is running behind the transformation job, the export job now correctly exports a single chunk.

Previously in such scenarios, the job might export a second chunk for data produced by concurrent transformation job that completed while the export job was exporting the first chunk.|LocalContent=In scenarios where the export job is running behind the transformation job, the export job now correctly exports a single chunk.

Previously in such scenarios, the job might export a second chunk for data produced by concurrent transformation job that completed while the export job was exporting the first chunk.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}

PEC-REP/Current/GCXIMCPRG/Project GenesysCXInsights

2022-06-28T19:27:13Z

Tgilchri: Published

{{ArticleSimplifiedWikiEdit
|DisplayName=Genesys CX Insights Project
|Context=This project enables you to build historical reports from Genesys Info Mart data.
}}
The ''Genesys CX Insights'' project is used to build reports from Genesys Info Mart and Reporting and Analytics Aggregates (RAA) data. The Genesys CX Insights project is the original project for GCXI, and contains historical reports and objects for a wide variety of Genesys products, organized into the following folders:
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Agent}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=BillingData}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Business_Attribute}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Callback}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Chat}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Co-browse}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Designer}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Detail}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Outbound_Contact}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Predictive_Routing}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Queue}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Service_Objects}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=Time}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=User_Data_Example}}
*{{Link-SomewhereInThisVersion|manual=GCXIMCPRG|topic=User_Data_Call_Survey}}

Draft:PEC-REP/Current/RAAPEGuide/Planning

2022-06-21T12:10:55Z

Tgilchri: Replaced content with "This page has moved to {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIPEGuide|topic=PlanningRAA}}."

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Draft:PEC-REP/Current/RAAPEGuide/Provision

2022-06-21T12:10:05Z

Tgilchri:

This page has moved to {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIPEGuide|topic=ProvisionRAA}}.

Draft:PEC-REP/Current/RAAPEGuide/Configure

2022-06-16T16:52:43Z

Tgilchri:

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2022-06-16T16:52:34Z

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2022-06-16T16:52:21Z

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2022-06-16T16:52:04Z

Tgilchri:

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Draft:PEC-REP/Current/RAAPEGuide/Configure

2022-06-16T16:51:01Z

Tgilchri:

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Draft:PEC-REP/Current/RAAPEGuide/Configure

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2022-06-16T16:45:07Z

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2022-06-16T16:44:26Z

Tgilchri:

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2022-06-16T16:43:58Z

Tgilchri:

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2022-06-16T16:43:25Z

Tgilchri:

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2022-06-16T16:41:59Z

Tgilchri:

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File:HRCXI ExportReports.png

2022-06-02T14:23:26Z

Tgilchri: