https://all.docs.genesys.com/api.php?action=feedcontributions&feedformat=atom&user=TanyaiGenesys Documentation - User contributions [en]2026-04-15T19:21:45ZUser contributionsMediaWiki 1.31.1https://all.docs.genesys.com/index.php?title=Draft:System&diff=129107Draft:System2022-09-27T16:23:59Z<p>Tanyai: Added editors</p>
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<hr />
<div>{{Article<br />
|Standalone=No<br />
|DisplayName=Deploy Genesys Web Services and Applications<br />
|TocName=Deploy GWS<br />
|Context=Learn how to deploy Genesys Web Services and Applications.<br />
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|Section={{Section<br />
|alignment=Vertical<br />
|structuredtext={{NoteFormat|Make sure to review {{Link-SomewhereInThisVersion|manual=GWSPEGuide|topic=Planning}} for the full list of prerequisites required to deploy Web Services and Applications.|}}<br />
|Status=No<br />
}}{{Section<br />
|sectionHeading=Prepare your environment<br />
|anchor=prepare<br />
|alignment=Vertical<br />
|structuredtext=To prepare your environment for the deployment, complete the steps in this section for either OpenShift or Google Kubernetes Engine (GKE).<br />
<br />
===OpenShift===<br />
Log in to the OpenShift cluster from the host where you will run the deployment:<br />
oc login --token <token> --server <url of api server><br />
First, confirm the cluster is running:<br />
oc get clusterversion<br />
Create a new project for Web Services and Applications:<br />
oc new -project gws<br />
===GKE===<br />
Log in to the GKE cluster from the host where you will run the deployment:<br />
gcloud container clusters get-credentials <cluster><br />
Create a new namespace for Web Services and Applications:<br />
kubectl create ns gws<br />
|Status=No<br />
}}{{Section<br />
|sectionHeading=Deploy<br />
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|structuredtext=To deploy GWS, you'll need the Helm package and your override files. Copy '''values.yaml''', '''versions.yaml''' and the Helm package ('''gws-services-<version>.tgz''') to the installation location.<br />
<br />
For OpenShift, select the '''gws''' project you created in {{Link-SomewhereInThisVersion|manual=GWSPEGuide|topic=Deploy|anchor=OpenShift|display text=Prepare your environment}}:<br />
oc project gws<br />
<br />
For debugging purposes, use the following command to render templates without installing so you can check that resources are created properly:<br />
helm template --debug /gws-services-<version>.tgz -f values.yaml -f versions.yaml<br />
The result shows Kubernetes descriptors. The values you see are generated from Helm templates, and based on settings from '''values.yaml''' and '''versions.yaml'''. Ensure that no errors are displayed; you will later apply this configuration to your Kubernetes cluster.<br />
<br />
Now you're ready to deploy Web Services and Applications:<br />
helm upgrade --install gws-services helm-staging/gws-services --version=<version> -n gws -f ./override.gws-services.values.yaml -f ./versions.yaml<br />
|Status=No<br />
}}{{Section<br />
|sectionHeading=Validate the deployment<br />
|alignment=Vertical<br />
|structuredtext=First check the installed Helm release:<br />
helm list –n gws<br />
<br />
The result should show the '''gws-services''' deployment details. For example:<br />
NAME NAMESPACE REVISION UPDATED STATUS CHART APP VERSION<br />
gws-services gws 1 2021-05-19 11:49:49.2243107 +0530 +0530 deployed gws-services-1.0.18 1.0<br />
<br />
Check the '''gws-services''' status:<br />
helm status gws-services<br />
<br />
The result should show the namespace details with a status of deployed:<br />
NAME: gws-services<br />
LAST DEPLOYED: Wed May 19 11:49:49 2021<br />
NAMESPACE: gws<br />
STATUS: deployed<br />
REVISION: 1<br />
TEST SUITE: None<br />
<br />
Check the GWS Kubernetes objects created by Helm:<br />
kubectl get all -n gws<br />
The result should show all the created pods, services, ConfigMaps, and so on.<br />
|Status=No<br />
}}{{Section<br />
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*{{Link-SomewhereInThisVersion|manual=GWSPEGuide|topic=DeployIngress}}<br />
*{{Link-SomewhereInThisVersion|manual=GWSPEGuide|topic=ProvisionAS}}<br />
|Status=No<br />
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}}</div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:SecurityBoilerplate&diff=115175Template:SecurityBoilerplate2022-01-06T22:22:15Z<p>Tanyai: Updated Log4j name and added log4jShortDescr2 and log4jFullDescr2</p>
<hr />
<div><noinclude>{{#cargo_declare:_table=SecurityBoilerplate|Boilerplate=String}}</noinclude><includeonly>{{#cargo_store:_table=SecurityBoilerplate|Boilerplate={{{Boilerplate|}}}}}{{#switch:{{{Boilerplate|}}}<br />
|NodeDescription=This release includes important security upgrades made to third-party software.<br />
|NodeHighlight=Important security improvements.<br />
|log4jHighlight=Important security improvements.<br />
|log4jShortDescr=This release includes important security fixes related to the Apache Log4j 2 vulnerability (CVE-2021-44228).<br />
|log4jFullDescr=This release includes important security fixes related to the Apache Log4j 2 vulnerability (CVE-2021-44228). In particular, the Log4j library included with {{#cargo_query:tables=ComponentRN,Component|join on=ComponentRN.ComponentId HOLDS Component.Id|fields=Component.Name|no html|where=ComponentRN._pageName="{{FULLPAGENAME}}"|group by=Component.Name}} has been upgraded to version 2.16.0.<br />
|log4jShortDescr2=This release includes important security fixes related to the Apache Log4j 2 vulnerability (CVE-2021-45105).<br />
|log4jFullDescr2=This release includes important security fixes related to the Apache Log4j 2 vulnerability (CVE-2021-45105). In particular, the Log4j library included with {{#cargo_query:tables=ComponentRN,Component|join on=ComponentRN.ComponentId HOLDS Component.Id|fields=Component.Name|no html|where=ComponentRN._pageName="{{FULLPAGENAME}}"|group by=Component.Name}} has been upgraded to version 2.17.0.<br />
|#default=}}<noinclude>[[Category:RNAutomation]]<templatedata><br />
{<br />
"params": {<br />
"Boilerplate": {<br />
"description": "Select your boilerplate statement: NodeDescription = full statement on NodeJS, NodeHighlight = short summary for NodeJS, log4jHighlight = short summary for log4j, log4jShortDescr = short description for log4j, log4jFullDescr = full description for log4j",<br />
"type": "string",<br />
"required": true<br />
}<br />
},<br />
"description": "Select boilerplate text for various security-related issues or statements."<br />
}</templatedata></noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=RN/GenesysPulse/100.0.000.0011&diff=115061RN/GenesysPulse/100.0.000.00112021-12-23T19:58:35Z<p>Tanyai: Published</p>
<hr />
<div>{{ComponentRN<br />
|ComponentId=6e3d490b-bb6c-4e5d-8a61-313290c6d632<br />
|JQL=issue = WBRT-16327<br />
|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a, ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1<br />
|ReleaseDate=2021-12-21<br />
|Highlight=Important security improvements.<br />
}}<br />
{{Issue<br />
|TicketNumber=WBRT-16327<br />
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br />
|Content=This release includes important security fixes related to the log4j vulnerability (CVE-2021-44228). In particular, the log4j version included with Genesys Pulse has been upgraded to 2.16.0.<br />
|LocalContent=This release includes important security fixes related to the log4j vulnerability (CVE-2021-44228). In particular, the log4j version included with Genesys Pulse has been upgraded to 2.16.0.<br />
}}<br />
{{Issue<br />
|TicketNumber=WBRT-14895<br />
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br />
|LocalContent=In scenarios where a Pulse user is removed from the Configuration Server and later added back with the same user name, the user is now able to use Pulse widgets. Previously in such scenarios, the widgets loaded, but only the text No Objects appeared.<br />
}}</div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:DeprecationNotice&diff=64851Template:DeprecationNotice2020-08-26T23:48:23Z<p>Tanyai: Remove parenthesis from the word "cloud" in Genesys Engage cloud</p>
<hr />
<div><noinclude><br />
This is the "DeprecationNotice" template.<br />
It should be called in the following format:<br />
<pre><br />
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</pre><br />
Edit the page to see the template text.<br />
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</noinclude><includeonly><div class="pdf-remove"><br />
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{{{Affected|}}}<br />
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<br />
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|Genesys Engage=Contact [https://genesyspartner.force.com/customercare/GenesysCommunityLogin My Support].<br />
|Genesys Cloud=Contact [mailto:https://help.mypurecloud.com/articles/purecloud-support-portal/ My Support].<br />
}}<br />
[[Category:Linkable]][[Category:DeprecationNotice]]<br />
__NOEDITSECTION__<br />
</includeonly><noinclude>[[Category:Cargo_Deprecations]]</noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=Draft:System&diff=43551Draft:System2020-06-03T20:43:06Z<p>Tanyai: Minor edits</p>
<hr />
<div>{{MintyDocsProduct<br />
|WithTabber=<br />
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|displayname=System-Level Documentation<br />
|contentarea=PureEngage<br />
|landingpage=No<br />
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|ComingSoon=No<br />
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br />
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|Links=<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Platform=PureEngage<br />
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|Links=*{{Link-Standalone|topic=System/AllDeprecations}}<br />
|Columns=No<br />
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|Platform=PureEngage<br />
|Type=Release Notes<br />
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|Links=*[https://docs.genesys.com/Documentation/System System-level documentation for Genesys Engage on-premises]<br />
|Columns=No<br />
}}<br />
|workspace_id=System<br />
}}</div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:DeprecationNoticeList&diff=37189Template:DeprecationNoticeList2020-03-30T23:41:29Z<p>Tanyai: Added "Engage" back into FAQs H2</p>
<hr />
<div><includeonly>{{#mintydocs_topic:<br />
display name=Feature Deprecations}}{{#cargo_store:_table=Article<br />
|Product={{MINTYDOCSPRODUCT}}<br />
|Standalone=Yes<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}<br />
<br />
This article lists the features and functionality that Genesys has removed from {{ConditionalText|Genesys Engage=Genesys Engage|Genesys Cloud=Genesys Cloud}} or will deprecate in a future update. Development and support for each item discontinues on the designated removal date.<br />
<br />
Click in the table below to learn more about each feature deprecation. Below the table, review the list of frequently asked questions.<br />
<br />
{{#switch:{{{contentarea}}}<br />
|PureEngage=<br />
{{#cargo_query:<br />
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|fields=CONCAT('[[',DeprecationNotices._pageName,'|',Title,']]')=Feature or service,MintyDocsProduct=Associated Product,Announced=Announcement Date,RemovalStart=Deprecation Date<br />
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|#default={{#cargo_query:<br />
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|order by=Announced DESC<br />
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}}<br />
{{ConditionalText|Genesys Engage=<br />
==Genesys Engage Deprecations FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality? ===<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. <br />
<br />
===What happens when Genesys announces a deprecation? ===<br />
A feature deprecation signifies that Genesys will cease enhancements or improvements to what is being deprecated. Our intention is to let you know as early as possible that we are making a change, and to help you if you are impacted by that change. <br />
<br />
===How much notice will Genesys give for deprecations? ===<br />
There will be a minimum of 6 months from the day of announcement before the feature or functionality is retired. <br />
There can be circumstances requiring the accelerated retirement of functionality: <br />
* '''Essential Changes:''' These represent changes necessary to ensure the integrity of our services, and therefore need to occur as quickly as possible. In these situations, customer communications will be issued with as much advance notice as possible. <br />
* '''Third-party Software:''' Features and functionalities integrated with third-party software may need to be retired due to the third-party vendor making their piece of the integration unavailable. In these situations, the timing and pace of the retirement is determined by the third-party vendor, and customer communications will be issued with as much advance notice as possible. <br />
<br />
===Is there a way I can keep the old feature or functionality? ===<br />
No. Once the deprecation date is reached, the feature will be removed. <br />
<br />
===What communication will Genesys give for deprecation? ===<br />
Genesys Advisors and/or Account Managers will communicate deprecations. <br />
Deprecation notifications will be posted here on the Genesys Engage documentation site and will be communicated via in-product messaging when appropriate.<br />
|Genesys Cloud=<br />
==FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality?===<br />
<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. This practice would impact the following:<br />
<br />
*'''Product Development''' — A new feature is typically done in a completely different way than the original feature it is replacing.<br />
*'''Support and Documentation''' — We must provide support and documentation for two different versions of the same feature.<br />
*'''Account Management''' — Account Managers/Enablement Leads need to establish which version of the feature an organization is using.<br />
*'''Our bottom line''' — New feature development often requires buying new infrastructure hardware or software licenses, but we must maintain the old infrastructure or software to support customers using old functionality.<br />
*'''CUSTOMERS''' — Efforts to support the original feature detract focus and resources from making the new feature as valuable as possible.<br />
<br />
===What happens when Genesys announces a deprecation?===<br />
<br />
When we announce a feature deprecation, we will no longer make enhancements or improvements to what is being deprecated. Our intention is to inform you as early as possible that we are making a change and to help you if you are impacted by that change.<br />
<br />
===What communication will Genesys give for deprecation?===<br />
<br />
We will notify you of the deprecation and any new functionality that may replace it using multiple channels: here in the Resource Center, email messaging for account owners and administrators who are impacted, and in-product messaging.<br />
<br />
We understand that for many customers, switching to a new process is not a one-person job. Customers with an assigned Enablement Lead may receive a personalized communication from your account team in addition to the email and in-product notifications. This personalized communication may include emails with specific instructions, a phone call to discuss your upgrade process, or engagement with our internal teams to ensure that your essential processes are preserved when you make the switch.<br />
<br />
===How much notice will Genesys give for deprecations?===<br />
We take care to give ample notice of feature deprecation to give customers time to prepare if necessary. You will have at minimum of 90 days from the day we announce a deprecation before the feature or functionality is removed.<br />
<br />
===Is there a way I can keep the old feature or functionality?===<br />
No. Once the deprecation date is reached, the feature will be removed from our service.<br />
<br />
To provide customers with the highest quality services possible, our platform must keep pace with evolving security, privacy, and regulatory requirements, as well as offer functionality that is simple and easy to use. That means our product must change with the times. When that happens, we will work hard to minimize the impact to your organization.<br />
}}<br />
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}}<br />
{{#cargo_store:_table=Article<br />
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__NOCACHE__</includeonly><noinclude>[[Category:Cargo_Deprecations]]</noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:DeprecationNoticeList&diff=37188Template:DeprecationNoticeList2020-03-30T23:29:10Z<p>Tanyai: Reverted date values (column headings) for PureCloud (default)</p>
<hr />
<div><includeonly>{{#mintydocs_topic:<br />
display name=Feature Deprecations}}{{#cargo_store:_table=Article<br />
|Product={{MINTYDOCSPRODUCT}}<br />
|Standalone=Yes<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}<br />
<br />
This article lists the features and functionality that Genesys has removed from {{ConditionalText|Genesys Engage=Genesys Engage|Genesys Cloud=Genesys Cloud}} or will deprecate in a future update. Development and support for each item discontinues on the designated removal date.<br />
<br />
Click in the table below to learn more about each feature deprecation. Below the table, review the list of frequently asked questions.<br />
<br />
{{#switch:{{{contentarea}}}<br />
|PureEngage=<br />
{{#cargo_query:<br />
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|fields=CONCAT('[[',DeprecationNotices._pageName,'|',Title,']]')=Feature or service,MintyDocsProduct=Associated Product,Announced=Announcement Date,RemovalStart=Deprecation Date<br />
|where=DeprecationNotices._pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct.contentarea="{{{contentarea}}}"<br />
|order by=Announced DESC<br />
}}<br />
|#default={{#cargo_query:<br />
tables=DeprecationNotices<br />
|fields=CONCAT('[[',_pageName,'|',Title,']]')=Feature deprecated,Announced=Announced on,RemovalStart=Removal date<br />
|where=_pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct="{{MINTYDOCSPRODUCT}}"<br />
|order by=Announced DESC<br />
}}<br />
}}<br />
{{ConditionalText|Genesys Engage=<br />
==FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality? ===<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. <br />
<br />
===What happens when Genesys announces a deprecation? ===<br />
A feature deprecation signifies that Genesys will cease enhancements or improvements to what is being deprecated. Our intention is to let you know as early as possible that we are making a change, and to help you if you are impacted by that change. <br />
<br />
===How much notice will Genesys give for deprecations? ===<br />
There will be a minimum of 6 months from the day of announcement before the feature or functionality is retired. <br />
There can be circumstances requiring the accelerated retirement of functionality: <br />
* '''Essential Changes:''' These represent changes necessary to ensure the integrity of our services, and therefore need to occur as quickly as possible. In these situations, customer communications will be issued with as much advance notice as possible. <br />
* '''Third-party Software:''' Features and functionalities integrated with third-party software may need to be retired due to the third-party vendor making their piece of the integration unavailable. In these situations, the timing and pace of the retirement is determined by the third-party vendor, and customer communications will be issued with as much advance notice as possible. <br />
<br />
===Is there a way I can keep the old feature or functionality? ===<br />
No. Once the deprecation date is reached, the feature will be removed. <br />
<br />
===What communication will Genesys give for deprecation? ===<br />
Genesys Advisors and/or Account Managers will communicate deprecations. <br />
Deprecation notifications will be posted here on the Genesys Engage documentation site and will be communicated via in-product messaging when appropriate.<br />
|Genesys Cloud=<br />
==FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality?===<br />
<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. This practice would impact the following:<br />
<br />
*'''Product Development''' — A new feature is typically done in a completely different way than the original feature it is replacing.<br />
*'''Support and Documentation''' — We must provide support and documentation for two different versions of the same feature.<br />
*'''Account Management''' — Account Managers/Enablement Leads need to establish which version of the feature an organization is using.<br />
*'''Our bottom line''' — New feature development often requires buying new infrastructure hardware or software licenses, but we must maintain the old infrastructure or software to support customers using old functionality.<br />
*'''CUSTOMERS''' — Efforts to support the original feature detract focus and resources from making the new feature as valuable as possible.<br />
<br />
===What happens when Genesys announces a deprecation?===<br />
<br />
When we announce a feature deprecation, we will no longer make enhancements or improvements to what is being deprecated. Our intention is to inform you as early as possible that we are making a change and to help you if you are impacted by that change.<br />
<br />
===What communication will Genesys give for deprecation?===<br />
<br />
We will notify you of the deprecation and any new functionality that may replace it using multiple channels: here in the Resource Center, email messaging for account owners and administrators who are impacted, and in-product messaging.<br />
<br />
We understand that for many customers, switching to a new process is not a one-person job. Customers with an assigned Enablement Lead may receive a personalized communication from your account team in addition to the email and in-product notifications. This personalized communication may include emails with specific instructions, a phone call to discuss your upgrade process, or engagement with our internal teams to ensure that your essential processes are preserved when you make the switch.<br />
<br />
===How much notice will Genesys give for deprecations?===<br />
We take care to give ample notice of feature deprecation to give customers time to prepare if necessary. You will have at minimum of 90 days from the day we announce a deprecation before the feature or functionality is removed.<br />
<br />
===Is there a way I can keep the old feature or functionality?===<br />
No. Once the deprecation date is reached, the feature will be removed from our service.<br />
<br />
To provide customers with the highest quality services possible, our platform must keep pace with evolving security, privacy, and regulatory requirements, as well as offer functionality that is simple and easy to use. That means our product must change with the times. When that happens, we will work hard to minimize the impact to your organization.<br />
}}<br />
{{#css: <br />
button#version-dropdown { display: none; }<br />
}}<br />
{{#cargo_store:_table=Article<br />
|Standalone=Yes<br />
|DisplayName=Deprecation-AllNotices<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}<br />
__NOCACHE__</includeonly><noinclude>[[Category:Cargo_Deprecations]]</noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:DeprecationNoticeList&diff=37186Template:DeprecationNoticeList2020-03-30T23:19:55Z<p>Tanyai: Edited the Engage FAQs section</p>
<hr />
<div><includeonly>{{#mintydocs_topic:<br />
display name=Feature Deprecations}}{{#cargo_store:_table=Article<br />
|Product={{MINTYDOCSPRODUCT}}<br />
|Standalone=Yes<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}<br />
<br />
This article lists the features and functionality that Genesys has removed from {{ConditionalText|Genesys Engage=Genesys Engage|Genesys Cloud=Genesys Cloud}} or will deprecate in a future update. Development and support for each item discontinues on the designated removal date.<br />
<br />
Click in the table below to learn more about each feature deprecation. Below the table, review the list of frequently asked questions.<br />
<br />
{{#switch:{{{contentarea}}}<br />
|PureEngage=<br />
{{#cargo_query:<br />
tables=DeprecationNotices,MintyDocsProduct<br />
|join on=DeprecationNotices.MintyDocsProduct=MintyDocsProduct.DisplayName<br />
|fields=CONCAT('[[',DeprecationNotices._pageName,'|',Title,']]')=Feature or service,MintyDocsProduct=Associated Product,Announced=Announcement Date,RemovalStart=Deprecation Date<br />
|where=DeprecationNotices._pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct.contentarea="{{{contentarea}}}"<br />
|order by=Announced DESC<br />
}}<br />
|#default={{#cargo_query:<br />
tables=DeprecationNotices<br />
|fields=CONCAT('[[',_pageName,'|',Title,']]')=Feature deprecated,Announced=Announcement Date,RemovalStart=Deprecation Date<br />
|where=_pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct="{{MINTYDOCSPRODUCT}}"<br />
|order by=Announced DESC<br />
}}<br />
}}<br />
{{ConditionalText|Genesys Engage=<br />
==FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality? ===<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. <br />
<br />
===What happens when Genesys announces a deprecation? ===<br />
A feature deprecation signifies that Genesys will cease enhancements or improvements to what is being deprecated. Our intention is to let you know as early as possible that we are making a change, and to help you if you are impacted by that change. <br />
<br />
===How much notice will Genesys give for deprecations? ===<br />
There will be a minimum of 6 months from the day of announcement before the feature or functionality is retired. <br />
There can be circumstances requiring the accelerated retirement of functionality: <br />
* '''Essential Changes:''' These represent changes necessary to ensure the integrity of our services, and therefore need to occur as quickly as possible. In these situations, customer communications will be issued with as much advance notice as possible. <br />
* '''Third-party Software:''' Features and functionalities integrated with third-party software may need to be retired due to the third-party vendor making their piece of the integration unavailable. In these situations, the timing and pace of the retirement is determined by the third-party vendor, and customer communications will be issued with as much advance notice as possible. <br />
<br />
===Is there a way I can keep the old feature or functionality? ===<br />
No. Once the deprecation date is reached, the feature will be removed. <br />
<br />
===What communication will Genesys give for deprecation? ===<br />
Genesys Advisors and/or Account Managers will communicate deprecations. <br />
Deprecation notifications will be posted here on the Genesys Engage documentation site and will be communicated via in-product messaging when appropriate.<br />
|Genesys Cloud=<br />
==FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality?===<br />
<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. This practice would impact the following:<br />
<br />
*'''Product Development''' — A new feature is typically done in a completely different way than the original feature it is replacing.<br />
*'''Support and Documentation''' — We must provide support and documentation for two different versions of the same feature.<br />
*'''Account Management''' — Account Managers/Enablement Leads need to establish which version of the feature an organization is using.<br />
*'''Our bottom line''' — New feature development often requires buying new infrastructure hardware or software licenses, but we must maintain the old infrastructure or software to support customers using old functionality.<br />
*'''CUSTOMERS''' — Efforts to support the original feature detract focus and resources from making the new feature as valuable as possible.<br />
<br />
===What happens when Genesys announces a deprecation?===<br />
<br />
When we announce a feature deprecation, we will no longer make enhancements or improvements to what is being deprecated. Our intention is to inform you as early as possible that we are making a change and to help you if you are impacted by that change.<br />
<br />
===What communication will Genesys give for deprecation?===<br />
<br />
We will notify you of the deprecation and any new functionality that may replace it using multiple channels: here in the Resource Center, email messaging for account owners and administrators who are impacted, and in-product messaging.<br />
<br />
We understand that for many customers, switching to a new process is not a one-person job. Customers with an assigned Enablement Lead may receive a personalized communication from your account team in addition to the email and in-product notifications. This personalized communication may include emails with specific instructions, a phone call to discuss your upgrade process, or engagement with our internal teams to ensure that your essential processes are preserved when you make the switch.<br />
<br />
===How much notice will Genesys give for deprecations?===<br />
We take care to give ample notice of feature deprecation to give customers time to prepare if necessary. You will have at minimum of 90 days from the day we announce a deprecation before the feature or functionality is removed.<br />
<br />
===Is there a way I can keep the old feature or functionality?===<br />
No. Once the deprecation date is reached, the feature will be removed from our service.<br />
<br />
To provide customers with the highest quality services possible, our platform must keep pace with evolving security, privacy, and regulatory requirements, as well as offer functionality that is simple and easy to use. That means our product must change with the times. When that happens, we will work hard to minimize the impact to your organization.<br />
}}<br />
{{#css: <br />
button#version-dropdown { display: none; }<br />
}}<br />
{{#cargo_store:_table=Article<br />
|Standalone=Yes<br />
|DisplayName=Deprecation-AllNotices<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}<br />
__NOCACHE__</includeonly><noinclude>[[Category:Cargo_Deprecations]]</noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:DeprecationNoticeList&diff=36908Template:DeprecationNoticeList2020-03-27T18:59:50Z<p>Tanyai: Reverted edits by Tanyai (talk) to last revision by Bgrenon</p>
<hr />
<div><includeonly>{{#mintydocs_topic:<br />
display name=Feature Deprecations}}<br />
<br />
This article lists the features and functionality that Genesys has removed from {{#cargo_query:tables=MintyDocsProduct, DeprecationNotices|fields=MintyDocsProduct.contentarea|join on=DeprecationNotices.MintyDocsProduct=MintyDocsProduct.DisplayName|where=MintyDocsProduct.contentarea="{{{contentarea}}}" OR DeprecationNotices.MintyDocsProduct="{{MINTYDOCSPRODUCT}}"|group by=contentarea|default=PureCloud}} or will deprecate in a future update. Development and support for each item discontinues on the designated removal date.<br />
<br />
Click in the table below to learn more about each feature deprecation. Below the table, review the list of frequently asked questions.<br />
<br />
{{#switch:{{{contentarea}}}<br />
|PureEngage=<br />
{{#cargo_query:<br />
tables=DeprecationNotices,MintyDocsProduct<br />
|join on=DeprecationNotices.MintyDocsProduct=MintyDocsProduct.DisplayName<br />
|fields=CONCAT('[[',DeprecationNotices._pageName,'|',Title,']]')=Feature or service,MintyDocsProduct=Associated Product,Announced=Announced on,RemovalStart=Removal date<br />
|where=DeprecationNotices._pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct.contentarea="{{{contentarea}}}"<br />
|order by=Announced DESC<br />
}}<br />
|#default={{#cargo_query:<br />
tables=DeprecationNotices<br />
|fields=CONCAT('[[',_pageName,'|',Title,']]')=Feature deprecated,Announced=Announced on,RemovalStart=Removal date<br />
|where=_pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct="{{MINTYDOCSPRODUCT}}"<br />
|order by=Announced DESC<br />
}}<br />
}}<br />
<br />
==FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality?===<br />
<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. This practice would impact the following:<br />
<br />
*'''Product Development''' — A new feature is typically done in a completely different way than the original feature it is replacing.<br />
*'''Support and Documentation''' — We must provide support and documentation for two different versions of the same feature.<br />
*'''Account Management''' — Account Managers/Enablement Leads need to establish which version of the feature an organization is using.<br />
*'''Our bottom line''' — New feature development often requires buying new infrastructure hardware or software licenses, but we must maintain the old infrastructure or software to support customers using old functionality.<br />
*'''CUSTOMERS''' — Efforts to support the original feature detract focus and resources from making the new feature as valuable as possible.<br />
<br />
===What happens when Genesys announces a deprecation?===<br />
<br />
When we announce a feature deprecation, we will no longer make enhancements or improvements to what is being deprecated. Our intention is to inform you as early as possible that we are making a change and to help you if you are impacted by that change.<br />
<br />
===What communication will Genesys give for deprecation?===<br />
<br />
We will notify you of the deprecation and any new functionality that may replace it using multiple channels: here in the Resource Center, email messaging for account owners and administrators who are impacted, and in-product messaging.<br />
<br />
We understand that for many customers, switching to a new process is not a one-person job. Customers with an assigned Enablement Lead may receive a personalized communication from your account team in addition to the email and in-product notifications. This personalized communication may include emails with specific instructions, a phone call to discuss your upgrade process, or engagement with our internal teams to ensure that your essential processes are preserved when you make the switch.<br />
<br />
===How much notice will Genesys give for deprecations?===<br />
We take care to give ample notice of feature deprecation to give customers time to prepare if necessary. You will have at minimum of 90 days from the day we announce a deprecation before the feature or functionality is removed.<br />
<br />
===Is there a way I can keep the old feature or functionality?===<br />
No. Once the deprecation date is reached, the feature will be removed from our service.<br />
<br />
To provide customers with the highest quality services possible, our platform must keep pace with evolving security, privacy, and regulatory requirements, as well as offer functionality that is simple and easy to use. That means our product must change with the times. When that happens, we will work hard to minimize the impact to your organization.<br />
{{#css: <br />
button#version-dropdown { display: none; }<br />
}}<br />
{{#cargo_store:_table=Article<br />
|Standalone=Yes<br />
|DisplayName=Deprecation-AllNotices<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}<br />
___NOCACHE__</includeonly><noinclude>[[Category:Cargo_Deprecations]]</noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:DeprecationNoticeList&diff=36906Template:DeprecationNoticeList2020-03-27T18:55:17Z<p>Tanyai: Renamed date columns</p>
<hr />
<div><includeonly>{{#mintydocs_topic:<br />
display name=Feature Deprecations}}<br />
<br />
This article lists the features and functionality that Genesys has removed from {{#cargo_query:tables=MintyDocsProduct, DeprecationNotices|fields=MintyDocsProduct.contentarea|join on=DeprecationNotices.MintyDocsProduct=MintyDocsProduct.DisplayName|where=MintyDocsProduct.contentarea="{{{contentarea}}}" OR DeprecationNotices.MintyDocsProduct="{{MINTYDOCSPRODUCT}}"|group by=contentarea|default=PureCloud}} or will deprecate in a future update. Development and support for each item discontinues on the designated removal date.<br />
<br />
Click in the table below to learn more about each feature deprecation. Below the table, review the list of frequently asked questions.<br />
<br />
{{#switch:{{{contentarea}}}<br />
|PureEngage=<br />
{{#cargo_query:<br />
tables=DeprecationNotices,MintyDocsProduct<br />
|join on=DeprecationNotices.MintyDocsProduct=MintyDocsProduct.DisplayName<br />
|fields=CONCAT('[[',DeprecationNotices._pageName,'|',Title,']]')=Feature or service,MintyDocsProduct=Associated Product,Announced=Announcement date,RemovalStart=Deprecation date<br />
|where=DeprecationNotices._pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct.contentarea="{{{contentarea}}}"<br />
|order by=Announced DESC<br />
}}<br />
|#default={{#cargo_query:<br />
tables=DeprecationNotices<br />
|fields=CONCAT('[[',_pageName,'|',Title,']]')=Feature deprecated,Announced=Announcement date,RemovalStart=Deprecation date<br />
|where=_pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct="{{MINTYDOCSPRODUCT}}"<br />
|order by=Announced DESC<br />
}}<br />
}}<br />
<br />
==FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality?===<br />
<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. This practice would impact the following:<br />
<br />
*'''Product Development''' — A new feature is typically done in a completely different way than the original feature it is replacing.<br />
*'''Support and Documentation''' — We must provide support and documentation for two different versions of the same feature.<br />
*'''Account Management''' — Account Managers/Enablement Leads need to establish which version of the feature an organization is using.<br />
*'''Our bottom line''' — New feature development often requires buying new infrastructure hardware or software licenses, but we must maintain the old infrastructure or software to support customers using old functionality.<br />
*'''CUSTOMERS''' — Efforts to support the original feature detract focus and resources from making the new feature as valuable as possible.<br />
<br />
===What happens when Genesys announces a deprecation?===<br />
<br />
When we announce a feature deprecation, we will no longer make enhancements or improvements to what is being deprecated. Our intention is to inform you as early as possible that we are making a change and to help you if you are impacted by that change.<br />
<br />
===What communication will Genesys give for deprecation?===<br />
<br />
We will notify you of the deprecation and any new functionality that may replace it using multiple channels: here in the Resource Center, email messaging for account owners and administrators who are impacted, and in-product messaging.<br />
<br />
We understand that for many customers, switching to a new process is not a one-person job. Customers with an assigned Enablement Lead may receive a personalized communication from your account team in addition to the email and in-product notifications. This personalized communication may include emails with specific instructions, a phone call to discuss your upgrade process, or engagement with our internal teams to ensure that your essential processes are preserved when you make the switch.<br />
<br />
===How much notice will Genesys give for deprecations?===<br />
We take care to give ample notice of feature deprecation to give customers time to prepare if necessary. You will have at minimum of 90 days from the day we announce a deprecation before the feature or functionality is removed.<br />
<br />
===Is there a way I can keep the old feature or functionality?===<br />
No. Once the deprecation date is reached, the feature will be removed from our service.<br />
<br />
To provide customers with the highest quality services possible, our platform must keep pace with evolving security, privacy, and regulatory requirements, as well as offer functionality that is simple and easy to use. That means our product must change with the times. When that happens, we will work hard to minimize the impact to your organization.<br />
{{#css: <br />
button#version-dropdown { display: none; }<br />
}}<br />
{{#cargo_store:_table=Article<br />
|Standalone=Yes<br />
|DisplayName=Deprecation-AllNotices<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}<br />
___NOCACHE__</includeonly><noinclude>[[Category:Cargo_Deprecations]]</noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:DeprecationNoticeList&diff=36903Template:DeprecationNoticeList2020-03-27T18:50:48Z<p>Tanyai: Renamed date columns</p>
<hr />
<div><includeonly>{{#mintydocs_topic:<br />
display name=Feature Deprecations}}<br />
<br />
This article lists the features and functionality that Genesys has removed from {{#cargo_query:tables=MintyDocsProduct, DeprecationNotices|fields=MintyDocsProduct.contentarea|join on=DeprecationNotices.MintyDocsProduct=MintyDocsProduct.DisplayName|where=MintyDocsProduct.contentarea="{{{contentarea}}}" OR DeprecationNotices.MintyDocsProduct="{{MINTYDOCSPRODUCT}}"|group by=contentarea|default=PureCloud}} or will deprecate in a future update. Development and support for each item discontinues on the designated removal date.<br />
<br />
Click in the table below to learn more about each feature deprecation. Below the table, review the list of frequently asked questions.<br />
<br />
{{#switch:{{{contentarea}}}<br />
|PureEngage=<br />
{{#cargo_query:<br />
tables=DeprecationNotices,MintyDocsProduct<br />
|join on=DeprecationNotices.MintyDocsProduct=MintyDocsProduct.DisplayName<br />
|fields=CONCAT('[[',DeprecationNotices._pageName,'|',Title,']]')=Feature or service,MintyDocsProduct=Associated Product,Announced=Announcement date,RemovalStart=Deprecation date<br />
|where=DeprecationNotices._pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct.contentarea="{{{contentarea}}}"<br />
|order by=Announced DESC<br />
}}<br />
|#default={{#cargo_query:<br />
tables=DeprecationNotices<br />
|fields=CONCAT('[[',_pageName,'|',Title,']]')=Feature deprecated,Announced=Announced on,RemovalStart=Removal date<br />
|where=_pageNamespace="{{NAMESPACENUMBER}}" AND MintyDocsProduct="{{MINTYDOCSPRODUCT}}"<br />
|order by=Announced DESC<br />
}}<br />
}}<br />
<br />
==FAQs==<br />
<br />
===Why does Genesys deprecate features and functionality?===<br />
<br />
Maintaining multiple versions of the same functionality impacts our ability to provide the most value to as many customers as possible. This practice would impact the following:<br />
<br />
*'''Product Development''' — A new feature is typically done in a completely different way than the original feature it is replacing.<br />
*'''Support and Documentation''' — We must provide support and documentation for two different versions of the same feature.<br />
*'''Account Management''' — Account Managers/Enablement Leads need to establish which version of the feature an organization is using.<br />
*'''Our bottom line''' — New feature development often requires buying new infrastructure hardware or software licenses, but we must maintain the old infrastructure or software to support customers using old functionality.<br />
*'''CUSTOMERS''' — Efforts to support the original feature detract focus and resources from making the new feature as valuable as possible.<br />
<br />
===What happens when Genesys announces a deprecation?===<br />
<br />
When we announce a feature deprecation, we will no longer make enhancements or improvements to what is being deprecated. Our intention is to inform you as early as possible that we are making a change and to help you if you are impacted by that change.<br />
<br />
===What communication will Genesys give for deprecation?===<br />
<br />
We will notify you of the deprecation and any new functionality that may replace it using multiple channels: here in the Resource Center, email messaging for account owners and administrators who are impacted, and in-product messaging.<br />
<br />
We understand that for many customers, switching to a new process is not a one-person job. Customers with an assigned Enablement Lead may receive a personalized communication from your account team in addition to the email and in-product notifications. This personalized communication may include emails with specific instructions, a phone call to discuss your upgrade process, or engagement with our internal teams to ensure that your essential processes are preserved when you make the switch.<br />
<br />
===How much notice will Genesys give for deprecations?===<br />
We take care to give ample notice of feature deprecation to give customers time to prepare if necessary. You will have at minimum of 90 days from the day we announce a deprecation before the feature or functionality is removed.<br />
<br />
===Is there a way I can keep the old feature or functionality?===<br />
No. Once the deprecation date is reached, the feature will be removed from our service.<br />
<br />
To provide customers with the highest quality services possible, our platform must keep pace with evolving security, privacy, and regulatory requirements, as well as offer functionality that is simple and easy to use. That means our product must change with the times. When that happens, we will work hard to minimize the impact to your organization.<br />
{{#css: <br />
button#version-dropdown { display: none; }<br />
}}<br />
{{#cargo_store:_table=Article<br />
|Standalone=Yes<br />
|DisplayName=Deprecation-AllNotices<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}<br />
___NOCACHE__</includeonly><noinclude>[[Category:Cargo_Deprecations]]</noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=Template:DeprecationNotice&diff=36303Template:DeprecationNotice2020-03-23T17:31:37Z<p>Tanyai: Renamed product column</p>
<hr />
<div><noinclude><br />
This is the "DeprecationNotice" template.<br />
It should be called in the following format:<br />
<pre><br />
{{DeprecationNotice<br />
|MintyDocsProduct=<br />
|Title=<br />
|Platforms=<br />
|Announced=<br />
|RemovalStart=<br />
|Description=<br />
|Affected=<br />
|HowToPrepare=<br />
}}<br />
</pre><br />
Edit the page to see the template text.<br />
{{#cargo_declare:_table=DeprecationNotices|MintyDocsProduct=String|Title=String|Platforms=List (,) of String (allowed values=PureCloud,PureEngage,PureConnect)|Announced=Date|RemovalStart=Date|Description=Wikitext|Affected=Wikitext|HowToPrepare=Wikitext}}<br />
</noinclude><includeonly>{{#cargo_store:_table=Article<br />
|Standalone=Yes<br />
|DisplayName=Deprecation-{{{Title|}}}<br />
|productshort={{#explode:{{FULLPAGENAME}}|/|0}}<br />
}}{{#cargo_store:_table=DeprecationNotices|MintyDocsProduct={{MINTYDOCSPRODUCT}}|Title={{{Title|}}}|Platforms={{{Platforms|}}}|Announced={{{Announced|}}}|RemovalStart={{{RemovalStart|}}}|Description={{{Description|}}}|Affected={{{Affected|}}}|HowToPrepare={{{HowToPrepare|}}} }}{{#mintydocs_topic:<br />
|display name=Deprecation: {{{Title|}}}<br />
}}{{#css: <br />
button#version-dropdown { display: none; }<br />
}}<table style="width:60%"><br />
<tr><br />
<th>Announced on</th><br />
<th>Removal begins</th><br />
<th>Associated product deprecations</th><br />
{{#switch:{{{Platform|}}}|PureEngage=<th>All {{{Platform}}} deprecations|}}</th><br />
{{#switch:{{{Platform|}}}|PureEngage=<th>Release notes</th>|}}<br />
</tr><br />
<tr><br />
<td>{{{Announced|}}}</td><br />
<td>{{{RemovalStart|}}}</td><br />
<td>[[{{#explode:{{FULLPAGENAME}}|/|0}}/AllDeprecations|View]]</td><br />
{{#switch:{{{Platform|}}}|PureEngage=<td>[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}System/AllDeprecations|View]]</td>|}}<br />
{{#switch:{{{Platform|}}}|PureEngage=<td>[{{{ReleaseNotesURL|}}} {{{ReleaseNotesLabel|}}}]</td>|}}<br />
</tr><br />
</table><br />
<!-- modify the above switch to query on the assigned content area instead of switching on a direct parameter in the deprecation notice page --><br />
{{{Description|}}}<br />
<br />
==Am I affected?==<br />
{{{Affected|}}}<br />
<br />
==How can I prepare for this deprecation?==<br />
{{{HowToPrepare|}}}<br />
<br />
==What if I need help or have questions?==<br />
<br />
Contact {{#cargo_query:tables=MintyDocsProduct, DeprecationNotices|fields=IF (MintyDocsProduct.contentarea ="PureEngage" , '[https://genesyspartner.force.com/customercare/GenesysCommunityLogin My Support]', '[mailto:https://help.mypurecloud.com/articles/purecloud-support-portal/ My Support]')|join on=DeprecationNotices.MintyDocsProduct=MintyDocsProduct.DisplayName|where=MintyDocsProduct.contentarea="{{{contentarea}}}" OR DeprecationNotices.MintyDocsProduct="{{MINTYDOCSPRODUCT}}"|group by=contentarea|default=[mailto:https://help.mypurecloud.com/articles/purecloud-support-portal/ My Support]}}<br />
<br />
[[Category:DeprecationNotice]]<br />
__TOC__<br />
__NOEDITSECTION__<br />
</includeonly><noinclude>[[Category:Cargo_Deprecations]]</noinclude></div>Tanyaihttps://all.docs.genesys.com/index.php?title=Draft:PEC-SF&diff=35653Draft:PEC-SF2020-03-16T21:58:39Z<p>Tanyai: Changed Content area to PureEngage Cloud</p>
<hr />
<div>{{MintyDocsProduct<br />
|displayname=Success Factors for PureEngage Cloud<br />
|contentarea=PureEngage Cloud<br />
|landingpage=No<br />
|definition=Your stepping stones to a successful use of PureEngage Cloud.<br />
|ComingSoon=No<br />
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Operational Support Offerings<br />
|Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.<br />
|Links=*{{Repository|PEC Operational Support Master Presentation v2.pdf||Combined Operational Support slide deck}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Install and Config<br />
|Title=Professional Services<br />
|Description=Review how Professional Services engage with new and existing PEC customers.<br />
|Links=*{{Repository|PEC Professional Services.pdf||Professional Services document}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Supervisor Features<br />
|Title=Working with Care<br />
|Description=Find out how Genesys Customer Care can support your Cloud deployment.<br />
|Links=*{{Repository|PEC Customer Care.pdf||Customer Care}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=FAQ<br />
|Title=Architecture and Disaster Recovery<br />
|Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions.<br />
|Links=*{{Repository|PEC Architecture V4.pdf||Architecture slide deck}}<br />
|Columns=No<br />
}}<br />
|workspace_id=PEC-SF<br />
}}</div>Tanyaihttps://all.docs.genesys.com/index.php?title=Draft:PEC-SF&diff=17059Draft:PEC-SF2019-10-17T04:55:27Z<p>Tanyai: </p>
<hr />
<div>{{MintyDocsProduct<br />
|displayname=Success Factors for PureEngage Cloud<br />
|contentarea=Genesys Cloud<br />
|landingpage=No<br />
|definition=Your stepping stones to a successful use of PureEngage Cloud.<br />
|ComingSoon=No<br />
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Operational Support Offerings<br />
|Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.<br />
|Links=* {{Repository|PEC Operational Support Master Presentation v2.pdf||Combined Operational Support slide deck}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Install and Config<br />
|Title=Professional Services<br />
|Description=Review how Professional Services engage with new and existing PEC customers.<br />
|Links=* {{Repository|PEC Professional Services.pdf||Professional Services document}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Supervisor Features<br />
|Title=Working with Care<br />
|Description=Find out how Genesys Customer Care can support your Cloud deployment.<br />
|Links=* {{Repository|PEC Customer Care.pdf||Customer Care}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=FAQ<br />
|Title=Architecture and Disaster Recovery<br />
|Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions.<br />
|Links=* {{Repository|PEC Architecture V4.pdf||Architecture slide deck}}<br />
|Columns=No<br />
}}<br />
|workspace_id=PEC-SF<br />
}}</div>Tanyaihttps://all.docs.genesys.com/index.php?title=Draft:PEC-SF&diff=17058Draft:PEC-SF2019-10-17T04:53:52Z<p>Tanyai: Updated icons for different sections</p>
<hr />
<div>{{MintyDocsProduct<br />
|displayname=Success Factors for PureEngage Cloud<br />
|contentarea=Genesys Cloud<br />
|landingpage=No<br />
|definition=Your stepping stones to a successful use of PureEngage Cloud.<br />
|ComingSoon=No<br />
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Operational Support Offerings<br />
|Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.<br />
|Links=* {{Repository|PEC Operational Support Master Presentation v2.pdf||Combined Operational Support slide deck}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Install and Config<br />
|Title=Professional Services<br />
|Description=Review how Professional Services engage with new and existing PEC customers.<br />
|Links=* {{Repository|PEC Professional Services.pdf||Professional Services document}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Supervisor Features<br />
|Title=Working with Care<br />
|Description=Find out how Genesys Customer Care can support your Cloud deployment.<br />
|Links=* {{Repository|PEC Customer Care.pdf||Customer Care}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Developer Resources<br />
|Title=Architecture and Disaster Recovery<br />
|Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions.<br />
|Links=* {{Repository|PEC Architecture V4.pdf||Architecture slide deck}}<br />
|Columns=No<br />
}}<br />
|workspace_id=PEC-SF<br />
}}</div>Tanyaihttps://all.docs.genesys.com/index.php?title=Draft:PEC-SF&diff=17021Draft:PEC-SF2019-10-16T19:26:30Z<p>Tanyai: </p>
<hr />
<div>{{MintyDocsProduct<br />
|displayname=Success Factors for PureEngage Cloud<br />
|contentarea=Genesys Cloud<br />
|landingpage=No<br />
|definition=Your stepping stones to a successful use of PureEngage Cloud.<br />
|ComingSoon=No<br />
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Operational Support Offerings<br />
|Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.<br />
|Links=* {{Repository|PEC Operational Support Master Presentation v2.pdf||Combined Operational Support slide deck}}<br />
* file name:PEC Operational Support Master Presentation v2.pdf<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Professional Services<br />
|Description=Review how Professional Services engage with new and existing PEC customers.<br />
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ef0eOf8LFpGjadTkxWLs4MBETqpT1V8ntrauT5KOPvtzw?e=b5RLPY link to Professional Services document]<br />
* file name:PEC Professional Services.pdf<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Working with Care<br />
|Description=Find out how Genesys Customer Care can support your Cloud deployment.<br />
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ecio5gfGSi5BmYcJ55fOH2YBN9SXaOsJ2UMh4G5X08reQ?e=iZ5uHb link to Customer Care document]<br />
* file name:PEC Customer Care.pdf<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Architecture and Disaster Recovery<br />
|Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions.<br />
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/EbFMPQlxwPVOnxq-CZfIvfUBR9ZzLn5pWccLxs9P-Wu8yw?e=obROLY link to Architecture slide deck]<br />
* file name:PEC Architecture V4.pdf<br />
|Columns=No<br />
}}<br />
|workspace_id=PEC-SF<br />
}}</div>Tanyaihttps://all.docs.genesys.com/index.php?title=Draft:PEC-SF&diff=17020Draft:PEC-SF2019-10-16T19:19:37Z<p>Tanyai: </p>
<hr />
<div>{{MintyDocsProduct<br />
|displayname=Success Factors for PureEngage Cloud<br />
|contentarea=Genesys Cloud<br />
|landingpage=No<br />
|definition=Your stepping stones to a successful use of PureEngage Cloud.<br />
|ComingSoon=No<br />
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Operational Support Offerings<br />
|Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.<br />
|Links=* {{Repository|PEC Operational Support Master Presentation v2.pdf||Combined Operational Support slide deck}}<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Professional Services<br />
|Description=Review how Professional Services engage with new and existing PEC customers.<br />
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ef0eOf8LFpGjadTkxWLs4MBETqpT1V8ntrauT5KOPvtzw?e=b5RLPY link to Professional Services document]<br />
* file name:PEC Professional Services.pdf<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Working with Care<br />
|Description=Find out how Genesys Customer Care can support your Cloud deployment.<br />
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ecio5gfGSi5BmYcJ55fOH2YBN9SXaOsJ2UMh4G5X08reQ?e=iZ5uHb link to Customer Care document]<br />
* file name:PEC Customer Care.pdf<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Architecture and Disaster Recovery<br />
|Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions.<br />
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/EbFMPQlxwPVOnxq-CZfIvfUBR9ZzLn5pWccLxs9P-Wu8yw?e=obROLY link to Architecture slide deck]<br />
* file name:PEC Architecture V4.pdf<br />
|Columns=No<br />
}}<br />
|workspace_id=PEC-SF<br />
}}</div>Tanyaihttps://all.docs.genesys.com/index.php?title=Draft:PEC-SF&diff=17019Draft:PEC-SF2019-10-16T19:04:45Z<p>Tanyai: </p>
<hr />
<div>{{MintyDocsProduct<br />
|displayname=Success Factors for PureEngage Cloud<br />
|contentarea=Genesys Cloud<br />
|landingpage=No<br />
|definition=Your stepping stones to a successful use of PureEngage Cloud.<br />
|ComingSoon=No<br />
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Operational Support Offerings<br />
|Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.<br />
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ecio5gfGSi5BmYcJ55fOH2YBN9SXaOsJ2UMh4G5X08reQ?e=iZ5uHb link to the combined Operational Support slide deck]<br />
* file name:PEC Operational Support Master Presentation v2.pdf<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
|Title=Professional Services<br />
|Description=Review how Professional Services engage with new and existing PEC customers.<br />
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ef0eOf8LFpGjadTkxWLs4MBETqpT1V8ntrauT5KOPvtzw?e=b5RLPY link to Professional Services document]<br />
* file name:PEC Professional Services.pdf<br />
|Columns=No<br />
}}{{MintyDocsProductLandingSections<br />
|Type=Get Started<br />
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