https://all.docs.genesys.com/api.php?action=feedcontributions&feedformat=atom&user=Sravindr Genesys Documentation - User contributions [en] 2026-04-14T11:57:32Z User contributions MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=GASN/Current&diff=46889 GASN/Current 2020-06-12T11:30:32Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsVersion<br /> |productshort=Draft:GASN<br /> |version=Current<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GASN&diff=46887 GASN 2020-06-12T11:28:36Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsProduct<br /> |WithTabber=<br /> |UserFunctions=<br /> |displayname=Gplus Adapter for ServiceNow<br /> |contentarea=Customer Care<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Title=<br /> |Description=<br /> |Links={{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Title=<br /> |Description=<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GASN Gplus Adapter for ServiceNow]<br /> |Columns=No<br /> }}<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=46884 Draft:GASN 2020-06-12T11:18:11Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |WithTabber=<br /> |UserFunctions=<br /> |displayname=Gplus Adapter for ServiceNow<br /> |contentarea=Customer Care<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Title=<br /> |Description=<br /> |Links={{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Title=<br /> |Description=<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GASN Gplus Adapter for ServiceNow]<br /> |Columns=No<br /> }}<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=46883 Draft:GASN 2020-06-12T11:17:08Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |WithTabber=<br /> |UserFunctions=<br /> |displayname=Gplus Adapter for ServiceNow<br /> |contentarea=Customer Care<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Title=<br /> |Description=<br /> |Links={{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Title=<br /> |Description=<br /> |Links=Gplus Adapter for ServiceNow[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GASN]<br /> |Columns=No<br /> }}<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=46882 Draft:GASN 2020-06-12T11:15:28Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |WithTabber=<br /> |UserFunctions=<br /> |displayname=Gplus Adapter for ServiceNow<br /> |contentarea=Customer Care<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Title=<br /> |Description=<br /> |Links={{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Title=<br /> |Description=<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GASN]<br /> |Columns=No<br /> }}<br /> |workspace_id=GASN<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin&diff=44353 GAMD/Current/Admin 2020-06-08T10:08:44Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsManual<br /> |version=Current<br /> |manual=Admin<br /> |defaultform=Form:Article<br /> |alternateforms=<br /> |displayname=Administrator's Guide<br /> |inherit==<br /> |pagination==<br /> |topicslist=* -Get started<br /> ** Prerequisites and browser support<br /> * -Installation and configuration of the Adapter<br /> ** Adapter installation<br /> ** Gplus Adapter configuration<br /> ** Screen pop configuration<br /> * -Gplus Adapter for Microsoft Unified Service Desk (USD)<br /> ** Prerequisites<br /> ** Adapter installation (USD)<br /> ** Adapter configuration (USD)<br /> ** Screen pop configuration (USD)<br /> |Auto=Auto list<br /> |DisplayName=<br /> |TocName=<br /> |Context=This guide details the concepts and procedures relevant to administrators in your Contact Center for the implementation of Gplus Adapter for Microsoft Dynamics 365.<br /> |Section=<br /> |TSSection=<br /> |product=Draft:GAMD<br /> |pagination=no<br /> |inherit=no<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=39567 Draft:GASN 2020-05-06T06:26:08Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |WithTabber=<br /> |UserFunctions=<br /> |displayname=Gplus Adapter for ServiceNow<br /> |admins=<br /> |editors=<br /> |previewers=<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |Platforms=<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Title=<br /> |Description=<br /> |Links={{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Title=<br /> |Description=<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/draft/RN/GASN Gplus Adapter for ServiceNow]<br /> |Columns=No<br /> }}<br /> |workspace_id=GASN<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=39471 Draft:GASN 2020-05-04T11:38:05Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |WithTabber=<br /> |UserFunctions=<br /> |displayname=Gplus Adapter for ServiceNow<br /> |admins=<br /> |editors=<br /> |previewers=<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |Platforms=<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Title=Agent<br /> |Description=<br /> |Links={{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Title=<br /> |Description=<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/draft/RN/GASN Gplus Adapter for ServiceNow]<br /> |Columns=No<br /> }}<br /> |workspace_id=GASN<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=39470 Draft:GASN 2020-05-04T11:35:22Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |WithTabber=<br /> |UserFunctions=<br /> |displayname=Gplus Adapter for ServiceNow<br /> |admins=<br /> |editors=<br /> |previewers=<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |Platforms=<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Title=Agent<br /> |Description=<br /> |Links={{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|topic=Adapter_configuration}}<br /> |Columns=No<br /> }}<br /> |workspace_id=GASN<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=39469 Draft:GASN 2020-05-04T11:30:03Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |WithTabber=<br /> |UserFunctions=<br /> |displayname=Gplus Adapter for ServiceNow<br /> |admins=<br /> |editors=<br /> |previewers=<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |Platforms=<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Title=Agent<br /> |Description=<br /> |Links={{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Description=<br /> |Links=*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}<br /> |workspace_id=GASN<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GAMD/Current/Agent&diff=37481 GAMD/Current/Agent 2020-04-02T11:07:41Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsManual<br /> |product=Draft:GAMD<br /> |version=Current<br /> |manual=Agent<br /> |alternateforms=Form:Article<br /> |displayname=Agent Guide<br /> |pagination=no<br /> |topicslist=* -Get started with Gplus Adapter<br /> ** Gplus Adapter basics<br /> * -Handle interactions with Gplus Adapter<br /> ** Manage inbound calls<br /> ** Make outbound calls<br /> ** Supported features<br /> * -Use Gplus Adapter for Microsoft Unified Service Desk (USD)<br /> ** Basics (USD)<br /> ** Manage inbound calls (USD)<br /> ** Make outbound calls (USD)<br /> ** Supported features (USD)<br /> |defaultform=Form:Article<br /> |Auto=Auto list<br /> |inherit=no<br /> |Context=This guide provides all the information you require to start working with the Gplus Adapter for Microsoft Dynamics 365 in your environment.<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin&diff=37471 GAMD/Current/Admin 2020-04-02T11:03:39Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsManual<br /> |product=Draft:GAMD<br /> |version=Current<br /> |manual=Admin<br /> |displayname=Administrator's Guide<br /> |pagination=no<br /> |topicslist=* -Get started<br /> ** Prerequisites and browser support<br /> * -Installation and configuration of the Adapter<br /> ** Adapter installation<br /> ** Gplus Adapter configuration<br /> ** Screen pop configuration<br /> * -Gplus Adapter for Microsoft Unified Service Desk (USD)<br /> ** Prerequisites<br /> ** Adapter installation (USD)<br /> ** Adapter configuration (USD)<br /> ** Screen pop configuration (USD)<br /> |defaultform=Form:Article<br /> |Auto=Auto list<br /> |inherit=no<br /> |Context=This guide details the concepts and procedures relevant to administrators in your contact center for the implementation of Gplus Adapter for Microsoft Dynamics 365.<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=26969 Draft:GASN 2020-02-04T09:23:26Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for ServiceNow<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for ServiceNow<br /> |ComingSoon=No<br /> |workspace_id=GASN<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GASN&diff=26963 Draft:GASN 2020-02-04T06:49:37Z <p>Sravindr: Created page with &quot;{{MintyDocsProduct |workspace_id=GASN |displayname=Gplus Adapter for Service Now |contentarea=PureEngage }}&quot;</p> <hr /> <div>{{MintyDocsProduct<br /> |workspace_id=GASN<br /> |displayname=Gplus Adapter for Service Now<br /> |contentarea=PureEngage<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GAMD&diff=25223 Draft:GAMD 2020-01-17T10:27:36Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for Microsoft Dynamics 365<br /> |admins=sravindr<br /> |editors=sravindr,JMcMonagle,Xavier<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for Microsoft Dynamics 365<br /> |ComingSoon=Yes<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Manage_inbound_calls}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Make_outbound_calls}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Gplus_Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics#Jan172020 Gplus Adapter for Microsoft Dynamics 365]<br /> |Columns=No<br /> }}<br /> |workspace_id=GAMD<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GAMD&diff=25222 GAMD 2020-01-17T10:21:38Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for Microsoft Dynamics 365<br /> |admins=sravindr<br /> |editors=sravindr,JMcMonagle,Xavier<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for Microsoft Dynamics 365<br /> |ComingSoon=Yes<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Log_in}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Gplus_Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics#Jan172020 Gplus Adapter for Microsoft Dynamics 365]<br /> |Columns=No<br /> }}<br /> |workspace_id=GAMD<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GAMD&diff=25221 Draft:GAMD 2020-01-17T10:20:13Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for Microsoft Dynamics 365<br /> |admins=sravindr<br /> |editors=sravindr,JMcMonagle,Xavier<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for Microsoft Dynamics 365<br /> |ComingSoon=Yes<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Log_in}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Adapter_installation}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Gplus_Adapter_configuration}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics#Jan172020 Gplus Adapter for Microsoft Dynamics 365]<br /> |Columns=No<br /> }}<br /> |workspace_id=GAMD<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GAMD&diff=25220 GAMD 2020-01-17T09:50:17Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for Microsoft Dynamics 365<br /> |admins=sravindr<br /> |editors=sravindr,JMcMonagle,Xavier<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for Microsoft Dynamics 365<br /> |ComingSoon=Yes<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Log_in}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Install_the_Adapter}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Configure_the_Adapter}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics#Jan172020 Gplus Adapter for Microsoft Dynamics 365]<br /> |Columns=No<br /> }}<br /> |workspace_id=GAMD<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GAMD&diff=25218 Draft:GAMD 2020-01-17T08:50:08Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for Microsoft Dynamics 365<br /> |admins=sravindr<br /> |editors=sravindr,JMcMonagle,Xavier<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for Microsoft Dynamics 365<br /> |ComingSoon=Yes<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Log_in}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Install_the_Adapter}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Configure_the_Adapter}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics#Jan172020 Gplus Adapter for Microsoft Dynamics 365]<br /> |Columns=No<br /> }}<br /> |workspace_id=GAMD<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GAMD&diff=25214 Draft:GAMD 2020-01-17T07:43:24Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for Microsoft Dynamics 365<br /> |admins=sravindr<br /> |editors=sravindr,JMcMonagle,Xavier<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for Microsoft Dynamics 365<br /> |ComingSoon=Yes<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Gplus_Adapter_basics}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Log_in}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Install_the_Adapter}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Configure_the_Adapter}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics Gplus Adapter for Microsoft Dynamics 365]<br /> |Columns=No<br /> }}<br /> |workspace_id=GAMD<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GAMD&diff=25209 GAMD 2020-01-17T07:06:43Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for Microsoft Dynamics 365<br /> |admins=sravindr<br /> |editors=sravindr,JMcMonagle,Xavier<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Gplus Adapter for Microsoft Dynamics 365<br /> |ComingSoon=Yes<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Get Started<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Log_in}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=XYZ Documentation<br /> |Title=Agent<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Log_in}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Change_your_status}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Install and Config<br /> |Title=Administrator<br /> |Links=*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Prerequisites_and_browser_support}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Install_the_Adapter}}<br /> *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|topic=Configure_the_Adapter}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Platform=PureEngage<br /> |Type=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics Gplus Adapter for Microsoft Dynamics 365]<br /> |Columns=No<br /> }}<br /> |workspace_id=GAMD<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin&diff=25206 GAMD/Current/Admin 2020-01-17T06:58:01Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsManual<br /> |product=Draft:GAMD<br /> |version=Current<br /> |manual=Admin<br /> |displayname=Administrator's Guide<br /> |pagination=no<br /> |topicslist=* -Get started<br /> ** Prerequisites and browser support<br /> * -Installation and configuration of the Adapter<br /> ** Adapter installation<br /> ** Gplus Adapter configuration<br /> ** Screen pop configuration<br /> |defaultform=Form:Article<br /> |inherit=no<br /> }}<br /> {{Article<br /> |PageType=Manual<br /> |Platform=PureEngage<br /> |Context=This guide details the concepts and procedures relevant to administrators in your contact center for the implementation of Gplus Adapter for Microsoft Dynamics 365.<br /> |Section={{Section<br /> |Type=Unstructured<br /> |Status=No<br /> }}<br /> |Standalone=No<br /> |DisplayName=Administrator's Guide<br /> |TocName=About this guide<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=GAMD/Current/Agent&diff=25201 GAMD/Current/Agent 2020-01-17T06:53:27Z <p>Sravindr: Published</p> <hr /> <div>{{MintyDocsManual<br /> |product=Draft:GAMD<br /> |version=Current<br /> |manual=Agent<br /> |alternateforms=Form:Article<br /> |displayname=Agent Guide<br /> |pagination=no<br /> |topicslist=* -Get started with Gplus Adapter<br /> ** Gplus Adapter basics<br /> * -Handle interactions with Gplus Adapter<br /> ** Manage inbound calls<br /> ** Make outbound calls<br /> ** Supported features<br /> |defaultform=Form:Article<br /> |inherit=no<br /> }}<br /> {{Article<br /> |PageType=Manual<br /> |Platform=PureEngage<br /> |Context=This guide provides all the information you require to start working with the Gplus Adapter for Microsoft Dynamics 365 in your environment.<br /> |Section={{Section<br /> |Type=Unstructured<br /> |Status=No<br /> }}<br /> |Standalone=No<br /> |DisplayName=Agent Guide<br /> |TocName=About this guide<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GAWFM&diff=18960 Draft:GAWFM 2019-11-06T07:10:37Z <p>Sravindr: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=Gplus Adapter for WFM<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=The Gplus Adapters is a software solution that provides seamless integration between an outside software application and Genesys solutions. This combination brings together leading software applications and Genesys' contact center solutions.<br /> |ComingSoon=No<br /> |workspace_id=GAWFM<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=Draft:GAWFM&diff=18797 Draft:GAWFM 2019-11-05T08:09:29Z <p>Sravindr: Created page with &quot;{{MintyDocsProduct |workspace_id=GAWFM |displayname=Gplus Adapter for WFM |contentarea=PureEngage }}&quot;</p> <hr /> <div>{{MintyDocsProduct<br /> |workspace_id=GAWFM<br /> |displayname=Gplus Adapter for WFM<br /> |contentarea=PureEngage<br /> }}</div> Sravindr https://all.docs.genesys.com/index.php?title=File:Hello-fb-logo.png&diff=18416 File:Hello-fb-logo.png 2019-11-01T06:27:21Z <p>Sravindr: </p> <hr /> <div></div> Sravindr https://all.docs.genesys.com/index.php?title=File:Test.png&diff=18415 File:Test.png 2019-11-01T06:22:19Z <p>Sravindr: </p> <hr /> <div></div> Sravindr https://all.docs.genesys.com/index.php?title=File:Sample_test.jpg&diff=18325 File:Sample test.jpg 2019-10-31T05:30:15Z <p>Sravindr: </p> <hr /> <div></div> Sravindr https://all.docs.genesys.com/index.php?title=File:Download.jpg&diff=17260 File:Download.jpg 2019-10-18T12:01:50Z <p>Sravindr: </p> <hr /> <div></div> Sravindr https://all.docs.genesys.com/index.php?title=File:Lightning_Enabled.png&diff=17259 File:Lightning Enabled.png 2019-10-18T12:00:18Z <p>Sravindr: </p> <hr /> <div></div> Sravindr