Genesys Documentation - User contributions [en]

Form:Article

2020-10-15T19:18:27Z

Smullins:

<noinclude>
This is the "Article" form.
To create a page with this form, enter the page name below;
if a page with that name already exists, you will be sent to a form to edit that page.
__TOC__

{{#forminput:form=Article}}
</noinclude><includeonly>
<div id="wikiPreview" style="display: none; padding-bottom: 25px; margin-bottom: 25px; border-bottom: 1px solid #AAAAAA;"></div>
{{{info|edit title=Editing {{#explode:{{FULLPAGENAME}}|/|3}} }}}

{{{for template|Article}}}
<div class="toggle-wrap">
<toggledisplay linkstyle font-size:larger showtext="Set up your page" hidetext="Set up your page">
<div class="toggle-content">
<div class="col-md-2 form-label">Standalone article?</div>
<div class="col-md-10">{{{field|Standalone|input type=radiobutton|values=Yes,No|default=No|mandatory}}}</div>

<div class="col-md-2 form-label">Display title {{FormTip|
Set up the H1 for your page. It should have some meat to establish context. The display name is also used in search results and links.}}</div>
<div class="col-md-10">{{{field|DisplayName|size=100%}}}</div>

<div class="col-md-2 form-label">TOC title {{FormTip|(Optional) Choose a shorter name for the left-hand navigation tree/TOC. Be careful to keep your Display and TOC page names logically consistent.}}</div>
<div class="col-md-10">{{{field|TocName|size=100%}}}</div>

<div class="col-md-2 form-label">Contextual statement {{FormTip|Add an introductory "contextual" sentence to set up the context for this page - a snapshot of what the reader can expect to learn or accomplish from reading this page.

The goal is this:
*A user reaches this page through search, or a link.
*They need to understand as quickly as possible whether this page is worth reading for their purposes.
*The two best places to establish context are the title of the page, and this intro sentence.
*If the reader determines that no, this is the wrong page, header or sidebar links should direct them to higher level pages to guide them further.

Here are a two examples of successful contextual statements:

[[File:ContextExample_hist.png]]

[[File:ContextExample_intraday.png]]

{{NoteFormat|These context statements are saved in Cargo and can be re-used on portal pages and other global lists. Consider this secondary purpose as well: how this statement can give context to a link or list, letting a reader know what to expect before they click to come to this page.}}
}}</div>

<div class="col-md-10 ve-height">{{{field|Context|input type=textarea|editor=visualeditor|mandatory|maxlength=500}}}</div>

<div class="col-md-2 form-label">EPPO head links</div>
<div class="col-md-10">
<div class="col-md-4">
{{{field|Dimension|input type=tokens|size=30|values=Journey}}}<br/>
<span class="form-label bottom">Related topics tags {{FormTip|Set up a "dimension" tag to enable a "related topics" widget between a tightly-coupled set of pages. For example "email" could be a dimension that applies to a set of pages within your doc or doc set pertaining to email.}}</span>
</div>
<div class="col-md-4">
{{{field|UseCase|input type=tokens|size=10|cargo table=PublicUseCase|cargo field=DisplayName|mapping template=UCList}}}<br/>
<span class="form-label bottom">Use cases{{FormTip|Select the use case(s) related to this topic.}}</span>
</div>
</div>
<div class="col-md-2 form-label">Feature coming soon? {{FormTip|Tag this article to apply the Feature Coming Soon banner on this page:
{{ComingSoon}}

You can also apply this setting globally to the version as a whole:

Apply the global setting using '''Manage content''' -> '''Edit version''' and the banner will appear on all pages within this version.}}</div>
<div class="col-md-10">{{{field|ComingSoon|input type=radiobutton|values=Yes,No|default=No|mandatory}}}</div>

<div class="col-md-2 form-label">Platform</div>
<div class="col-md-10">{{{field|Platform|size=40|input type=tokens|values=GenesysEngage-onpremises,PureConnect,GenesysCloud}}}</div>

<div class="col-md-2 form-label">Genesys Engage cloud settings</div>
<div class="col-md-10">
<div class="col-md-4">{{{field|Role|input type=tokens|size=100%|cargo table=PEC_User_Role_MasterList|cargo field=Role}}}<br/>
<span class="form-label bottom">User roles{{FormTip|Select the user role(s) for this page. For example, if this is an article in Agent Setup, the user role would be Administrator.}}</span></div>

<div class="col-md-4">{{{field|Application|input type=tokens|size=100%|cargo table=PEC_Applications_MasterList|cargo field=Application}}}<br/>
<span class="form-label bottom">Applications{{FormTip|Select the main application(s) for this page. For example, if this is the "How Outbound works" page, the main applications would be CX Contact, Outbound, and Outbound Administration.}}</span></div>
</div>

<div class="col-md-2 form-label">Genesys Cloud settings</div>
<div class="col-md-10 ve-height">{{{field|Prereq|input type=textarea|editor=visualeditor}}}
<span class="form-label bottom">Prerequisites section {{FormTip|This is intended to hold permissions related information for GenesysCloud content. For example:

[[File:PCPreqSample.png]]
}}</span></div>
<div style="clear:both;"></div>
</div>
</toggledisplay>
</div>

{{{field|Section|holds template}}}
{{{end template}}}
{{{for template|Section|multiple|embed in field=Article[Section]|displayed fields when minimized=sectionHeading|add button text=Add a section}}}

<div class="col-md-2 form-label">Section heading{{FormTip|
===Set the heading for your section===
Enter the H2 heading for this section. This heading populates the Bootstrap in-page navigation widget that appears in the right sidebar.

Sample:
[[File:Sampleheading.png]]}}</div>
<div class="col-md-10">{{{field|sectionHeading|input type=text|size=80}}}</div>

<div class="col-md-2 form-label">Anchor ID{{FormTip|
===Set an anchor for this section===
Use this ID for creating direct links to this section.

Use an anchor for your direct section links so that you are free to change the section heading without breaking any incoming links.

Note: The ID must be unique to this particular article. It does not need to be unique across the system.}}</div>
<div class="col-md-10">{{{field|anchor|size=27}}}</div>

<div class="col-md-2 form-label">Section alignment{{FormTip|
===Choose the alignment for this section===
You can choose from two possible layouts: horizontal and vertical.

Horizontal layout is the default. In this layout, you must select an image which appears to the left, and accompanying text appears on the right.

Vertical layout lets you add content full width, images or text, as you see fit.}}</div>
<div class="col-md-10">{{{field|alignment|input type=dropdown|existing values only|default=Vertical|values=Horizontal,Vertical|show on select=Horizontal=>Horizontal}}}</div>

<div id="Horizontal">
<div class="col-md-2 form-label">Media</div>
<div class="col-md-10">
<div class="col-md-4">{{{field|Media|input type=combobox|values=Image,GIF,Video|existing values only}}}
<span class="form-label bottom">Media type</span></div>
<div class="col-md-4">{{{field|image|size=27}}}<br/>
<span class="form-label bottom">Filename or Vimeo ID</span></div>
</div>
</div>

<div class="form-label">Section text</div>
<div class="col-md-12">{{{field|structuredtext|input type=textarea|editor=visualeditor}}}</div>

<div id="Horizontal">
<div class="form-label">Wide section text{{FormTip|Add extra full-width text beneath the horizontal text-image pair (optional)}}</div>
<div class="col-md-12 ve-height">{{{field|structuredtextwide|input type=textarea|editor=visualeditor}}}</div>
</div>

<div class="col-md-2 form-label">FAQ question{{FormTip|
===Convert this section into an FAQ===
You can convert any section into an FAQ. Create a useful question as your heading.

The FAQ sections for this guide appear if you add an FAQ page to this guide.

Note: Use FAQs judiciously. Every "converted section" FAQ will be included in a general FAQ repository (Cargo) and will be re-used in various ways in the future.

===To add an FAQ page to this guide:===
#Click Manage Content -> Edit manual in the right sidebar.
#Add FAQ to the Alternate Form field in the manage manual form.
#Add an FAQ section and page to your topics list
#When you open the red link for this new FAQ topic, select "FAQ" from the list of available alternate forms.

Sample FAQ page:
[[File:FAQSample.png]]
}}</div>
<div class="col-md-10">{{{field|FAQHeading|input type=text|size=80}}}</div>

<div class="col-md-2 form-label">Hide from published?</div>
<div class="col-md-10">{{{field|Status|input type=radiobutton|values=Yes,No|default=No|mandatory}}}</div>
{{{end template}}}

{{#css:
.form-label {clear:both}
.col-md-2, .col-md-4, .col-md-10, .col-md-12 { padding-left:0; margin-bottom: 15px;}
.col-md-4 p { margin-bottom: 0; }
.select2-container-multi .select2-choices { border-color: #BBB; background-image: none; }
.select2-container-multi .select2-choices .select2-search-field input { font-family: roboto; }
.select2-container-multi .select2-choices .select2-search-field { height: 30px; }
input { font-size: 16px; }
.form-label { font-weight: 500; text-align:left; }
.bottom { font-size: 80%; margin-top: -10px; font-weight: 300; }
.radioButtonItem, .checkboxLabel { padding-top: 0; margin-bottom: 0; font-weight: 300}
.ve-height .ve-area-wrapper .ve-ce-documentNode { min-height: 100px; }
.ve-area-wrapper .ve-ce-documentNode { padding: 0.6em 0.8em; min-height: 325px; max-height: 500px; overflow-y: scroll; }
#mw-content-text .select2-container .select2-choice { height: 34px; line-height: normal; }
div.pfComboBox { margin-bottom: 0; }
#pf-expand-all { margin: 20px 0 30px 0; }
#pf-expand-all a { background-color: #5d3e5d; border: 2px solid #5d3e5d; padding: 0.45em 2.50em; color: white; margin-top: 20px; border-radius: 3px; }
.panel-title { padding: 10px; }
.panel>.panel-heading { padding: 0 }
.toggle-wrap { margin: 20px 0 25px; }
.toggle-wrap>a{ display: block; padding: 10px; color: #333; background-color: #f5f5f5; border: 1px solid #ddd; border-top-left-radius: 3px; border-top-right-radius: 3px; }
.toggle-wrap>a:before { content: '\f0d7'; float: left; font-family: FontAwesome; margin-right: 10px; text-decoration: none; }
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.multipleTemplateInstanceTable table > tbody > tr > td, .multipleTemplateInstanceTable table > tbody > tr > th {
padding: 5px;
background-color: white !important;
border: 1px solid lightgrey;
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{{{standard input|summary}}}

{{{standard input|minor edit}}} {{{standard input|watch}}}

{{{standard input|save and continue}}}{{{standard input|save}}} {{{standard input|preview}}} {{{standard input|changes}}} {{{standard input|cancel}}}
</includeonly><noinclude>[[Category:Article_Cargo]][[Category:ActiveForms]][[Category:MintyDocs_Cargo]]</noinclude>

Form:Article

2020-10-15T19:17:55Z

Smullins:

<nowiki>testing</nowiki><noinclude>
This is the "Article" form.
To create a page with this form, enter the page name below;
if a page with that name already exists, you will be sent to a form to edit that page.
__TOC__

{{#forminput:form=Article}}
</noinclude><includeonly>
<div id="wikiPreview" style="display: none; padding-bottom: 25px; margin-bottom: 25px; border-bottom: 1px solid #AAAAAA;"></div>
{{{info|edit title=Editing {{#explode:{{FULLPAGENAME}}|/|3}} }}}

{{{for template|Article}}}
<div class="toggle-wrap">
<toggledisplay linkstyle font-size:larger showtext="Set up your page" hidetext="Set up your page">
<div class="toggle-content">
<div class="col-md-2 form-label">Standalone article?</div>
<div class="col-md-10">{{{field|Standalone|input type=radiobutton|values=Yes,No|default=No|mandatory}}}</div>

<div class="col-md-2 form-label">Display title {{FormTip|
Set up the H1 for your page. It should have some meat to establish context. The display name is also used in search results and links.}}</div>
<div class="col-md-10">{{{field|DisplayName|size=100%}}}</div>

<div class="col-md-2 form-label">TOC title {{FormTip|(Optional) Choose a shorter name for the left-hand navigation tree/TOC. Be careful to keep your Display and TOC page names logically consistent.}}</div>
<div class="col-md-10">{{{field|TocName|size=100%}}}</div>

<div class="col-md-2 form-label">Contextual statement {{FormTip|Add an introductory "contextual" sentence to set up the context for this page - a snapshot of what the reader can expect to learn or accomplish from reading this page.

The goal is this:
*A user reaches this page through search, or a link.
*They need to understand as quickly as possible whether this page is worth reading for their purposes.
*The two best places to establish context are the title of the page, and this intro sentence.
*If the reader determines that no, this is the wrong page, header or sidebar links should direct them to higher level pages to guide them further.

Here are a two examples of successful contextual statements:

[[File:ContextExample_hist.png]]

[[File:ContextExample_intraday.png]]

{{NoteFormat|These context statements are saved in Cargo and can be re-used on portal pages and other global lists. Consider this secondary purpose as well: how this statement can give context to a link or list, letting a reader know what to expect before they click to come to this page.}}
}}</div>

<div class="col-md-10 ve-height">{{{field|Context|input type=textarea|editor=visualeditor|mandatory|maxlength=500}}}</div>

<div class="col-md-2 form-label">EPPO head links</div>
<div class="col-md-10">
<div class="col-md-4">
{{{field|Dimension|input type=tokens|size=30|values=Journey}}}<br/>
<span class="form-label bottom">Related topics tags {{FormTip|Set up a "dimension" tag to enable a "related topics" widget between a tightly-coupled set of pages. For example "email" could be a dimension that applies to a set of pages within your doc or doc set pertaining to email.}}</span>
</div>
<div class="col-md-4">
{{{field|UseCase|input type=tokens|size=10|cargo table=PublicUseCase|cargo field=DisplayName|mapping template=UCList}}}<br/>
<span class="form-label bottom">Use cases{{FormTip|Select the use case(s) related to this topic.}}</span>
</div>
</div>
<div class="col-md-2 form-label">Feature coming soon? {{FormTip|Tag this article to apply the Feature Coming Soon banner on this page:
{{ComingSoon}}

You can also apply this setting globally to the version as a whole:

Apply the global setting using '''Manage content''' -> '''Edit version''' and the banner will appear on all pages within this version.}}</div>
<div class="col-md-10">{{{field|ComingSoon|input type=radiobutton|values=Yes,No|default=No|mandatory}}}</div>

<div class="col-md-2 form-label">Platform</div>
<div class="col-md-10">{{{field|Platform|size=40|input type=tokens|values=GenesysEngage-onpremises,PureConnect,GenesysCloud}}}</div>

<div class="col-md-2 form-label">Genesys Engage cloud settings</div>
<div class="col-md-10">
<div class="col-md-4">{{{field|Role|input type=tokens|size=100%|cargo table=PEC_User_Role_MasterList|cargo field=Role}}}<br/>
<span class="form-label bottom">User roles{{FormTip|Select the user role(s) for this page. For example, if this is an article in Agent Setup, the user role would be Administrator.}}</span></div>

<div class="col-md-4">{{{field|Application|input type=tokens|size=100%|cargo table=PEC_Applications_MasterList|cargo field=Application}}}<br/>
<span class="form-label bottom">Applications{{FormTip|Select the main application(s) for this page. For example, if this is the "How Outbound works" page, the main applications would be CX Contact, Outbound, and Outbound Administration.}}</span></div>
</div>

<div class="col-md-2 form-label">Genesys Cloud settings</div>
<div class="col-md-10 ve-height">{{{field|Prereq|input type=textarea|editor=visualeditor}}}
<span class="form-label bottom">Prerequisites section {{FormTip|This is intended to hold permissions related information for GenesysCloud content. For example:

[[File:PCPreqSample.png]]
}}</span></div>
<div style="clear:both;"></div>
</div>
</toggledisplay>
</div>

{{{field|Section|holds template}}}
{{{end template}}}
{{{for template|Section|multiple|embed in field=Article[Section]|displayed fields when minimized=sectionHeading|add button text=Add a section}}}

<div class="col-md-2 form-label">Section heading{{FormTip|
===Set the heading for your section===
Enter the H2 heading for this section. This heading populates the Bootstrap in-page navigation widget that appears in the right sidebar.

Sample:
[[File:Sampleheading.png]]}}</div>
<div class="col-md-10">{{{field|sectionHeading|input type=text|size=80}}}</div>

<div class="col-md-2 form-label">Anchor ID{{FormTip|
===Set an anchor for this section===
Use this ID for creating direct links to this section.

Use an anchor for your direct section links so that you are free to change the section heading without breaking any incoming links.

Note: The ID must be unique to this particular article. It does not need to be unique across the system.}}</div>
<div class="col-md-10">{{{field|anchor|size=27}}}</div>

<div class="col-md-2 form-label">Section alignment{{FormTip|
===Choose the alignment for this section===
You can choose from two possible layouts: horizontal and vertical.

Horizontal layout is the default. In this layout, you must select an image which appears to the left, and accompanying text appears on the right.

Vertical layout lets you add content full width, images or text, as you see fit.}}</div>
<div class="col-md-10">{{{field|alignment|input type=dropdown|existing values only|default=Vertical|values=Horizontal,Vertical|show on select=Horizontal=>Horizontal}}}</div>

<div id="Horizontal">
<div class="col-md-2 form-label">Media</div>
<div class="col-md-10">
<div class="col-md-4">{{{field|Media|input type=combobox|values=Image,GIF,Video|existing values only}}}
<span class="form-label bottom">Media type</span></div>
<div class="col-md-4">{{{field|image|size=27}}}<br/>
<span class="form-label bottom">Filename or Vimeo ID</span></div>
</div>
</div>

<div class="form-label">Section text</div>
<div class="col-md-12">{{{field|structuredtext|input type=textarea|editor=visualeditor}}}</div>

<div id="Horizontal">
<div class="form-label">Wide section text{{FormTip|Add extra full-width text beneath the horizontal text-image pair (optional)}}</div>
<div class="col-md-12 ve-height">{{{field|structuredtextwide|input type=textarea|editor=visualeditor}}}</div>
</div>

<div class="col-md-2 form-label">FAQ question{{FormTip|
===Convert this section into an FAQ===
You can convert any section into an FAQ. Create a useful question as your heading.

The FAQ sections for this guide appear if you add an FAQ page to this guide.

Note: Use FAQs judiciously. Every "converted section" FAQ will be included in a general FAQ repository (Cargo) and will be re-used in various ways in the future.

===To add an FAQ page to this guide:===
#Click Manage Content -> Edit manual in the right sidebar.
#Add FAQ to the Alternate Form field in the manage manual form.
#Add an FAQ section and page to your topics list
#When you open the red link for this new FAQ topic, select "FAQ" from the list of available alternate forms.

Sample FAQ page:
[[File:FAQSample.png]]
}}</div>
<div class="col-md-10">{{{field|FAQHeading|input type=text|size=80}}}</div>

<div class="col-md-2 form-label">Hide from published?</div>
<div class="col-md-10">{{{field|Status|input type=radiobutton|values=Yes,No|default=No|mandatory}}}</div>
{{{end template}}}

{{#css:
.form-label {clear:both}
.col-md-2, .col-md-4, .col-md-10, .col-md-12 { padding-left:0; margin-bottom: 15px;}
.col-md-4 p { margin-bottom: 0; }
.select2-container-multi .select2-choices { border-color: #BBB; background-image: none; }
.select2-container-multi .select2-choices .select2-search-field input { font-family: roboto; }
.select2-container-multi .select2-choices .select2-search-field { height: 30px; }
input { font-size: 16px; }
.form-label { font-weight: 500; text-align:left; }
.bottom { font-size: 80%; margin-top: -10px; font-weight: 300; }
.radioButtonItem, .checkboxLabel { padding-top: 0; margin-bottom: 0; font-weight: 300}
.ve-height .ve-area-wrapper .ve-ce-documentNode { min-height: 100px; }
.ve-area-wrapper .ve-ce-documentNode { padding: 0.6em 0.8em; min-height: 325px; max-height: 500px; overflow-y: scroll; }
#mw-content-text .select2-container .select2-choice { height: 34px; line-height: normal; }
div.pfComboBox { margin-bottom: 0; }
#pf-expand-all { margin: 20px 0 30px 0; }
#pf-expand-all a { background-color: #5d3e5d; border: 2px solid #5d3e5d; padding: 0.45em 2.50em; color: white; margin-top: 20px; border-radius: 3px; }
.panel-title { padding: 10px; }
.panel>.panel-heading { padding: 0 }
.toggle-wrap { margin: 20px 0 25px; }
.toggle-wrap>a{ display: block; padding: 10px; color: #333; background-color: #f5f5f5; border: 1px solid #ddd; border-top-left-radius: 3px; border-top-right-radius: 3px; }
.toggle-wrap>a:before { content: '\f0d7'; float: left; font-family: FontAwesome; margin-right: 10px; text-decoration: none; }
.toggle-content { padding: 10px 20px; border: 1px solid #ddd; border-top: none; border-bottom-left-radius: 3px; border-bottom-right-radius: 3px; }
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padding: 5px;
background-color: white !important;
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{{{standard input|summary}}}

{{{standard input|minor edit}}} {{{standard input|watch}}}

{{{standard input|save and continue}}}{{{standard input|save}}} {{{standard input|preview}}} {{{standard input|changes}}} {{{standard input|cancel}}}
</includeonly><noinclude>[[Category:Article_Cargo]][[Category:ActiveForms]][[Category:MintyDocs_Cargo]]</noinclude>