Genesys Documentation - User contributions [en]

RN/GenesysSoftphoneVDIAdapter/9.0.105.00

2026-04-09T13:31:14Z

Sbogard: Created page with "{{ComponentRN |ComponentId=6ef2f13e-0e54-4c5f-899a-5562046498ef |JQL=project = SOFTPHONE AND component = "Genesys Client VDI Adapter" AND labels = RN_Softphone_April_2026 |Dep..."

{{ComponentRN
|ComponentId=6ef2f13e-0e54-4c5f-899a-5562046498ef
|JQL=project = SOFTPHONE AND component = "Genesys Client VDI Adapter" AND labels = RN_Softphone_April_2026
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2026-04-09
|Highlight=Improvements
}}
{{Issue
|TicketNumber=SOFTPHONE-1720
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=This release contains third-party dependency updates to maintain security and reliability.
}}

RN/GenesysSoftphone/9.0.105.00

2026-04-09T13:29:39Z

Sbogard: Created page with "{{ComponentRN |ComponentId=d694a3aa-8d50-43d7-b587-d985c73e122d |JQL=project = SOFTPHONE AND component = "Genesys Client" AND labels = RN_Softphone_April_2026 |DeploymentTypeI..."

{{ComponentRN
|ComponentId=d694a3aa-8d50-43d7-b587-d985c73e122d
|JQL=project = SOFTPHONE AND component = "Genesys Client" AND labels = RN_Softphone_April_2026
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2026-04-09
|Highlight=Improvements
}}
{{Issue
|TicketNumber=SOFTPHONE-1720
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=This release contains third-party dependency updates to maintain security and reliability. 
}}

User:Sbogard

2022-12-14T09:59:19Z

Sbogard: Redirected page to Https://google.com

#REDIRECT [[https://google.com]]

=== 2022-09-13 ===
* Update: DES/Current/Designer/DesBusinessHours [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/DesBusinessHours&type=revision&diff=128307&oldid=86775 view diff] (updated)
**: If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others.
* Update: VM/Current/VMPEGuide/Planning [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Planning&type=revision&diff=128278&oldid=128002 view diff] (updated)
**: Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods.

* New Page: Mixed [https://all.docs.genesys.com/index.php?title=Mixed view diff] (new)
**: Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment.

* Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects&type=revision&diff=128248&oldid=123353 view diff] (updated)
**: Learn how to use the Projects Reference Guide. Use this guide to help you with your next project.

* Update: ATC/Current/AdminGuide/Trigger [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Trigger&type=revision&diff=128229&oldid=120470 view diff] (updated)
**: There is an update about actionmapEstimate: View

=== 2022-09-09 ===
* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=128082&oldid=126772 view diff] (updated)
**: Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company.

=== 2022-09-08 ===
* Update: VM/Current/VMPEGuide/UpgradeVoicemail [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/UpgradeVoicemail&type=revision&diff=128004&oldid=96493 view diff] (updated)
**: Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback.

* Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=127992&oldid=126608 view diff] (updated)
**: This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together.

=== 2022-09-07 ===
* Update: ATC/Current/AdminGuide/About action maps [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_action_maps&type=revision&diff=127889&oldid=115868 view diff] (updated)
**: Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set.

=== 2022-09-05 ===
* New Page: System/security use cases [https://all.docs.genesys.com/index.php?title=System/security_use_cases view diff] (new)
**: The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed.

=== 2022-09-02 ===
* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=127770&oldid=126388 view diff] (minor)
* Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=127768&oldid=127748 view diff] (updated)
**: Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name.

* Update: PEC-REP/Current/GIMPEGuide/PlanningGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGIM&type=revision&diff=127767&oldid=127747 view diff] (updated)
**: GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store.

* Update: PEC-REP/Current/GIMPEGuide/DeployGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGSP&type=revision&diff=127763&oldid=127737 view diff] (updated)
**: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status.

* Update: PEC-REP/Current/GIMPEGuide/DeployGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGIM&type=revision&diff=127762&oldid=127736 view diff] (updated)
**: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status.

* Update: PEC-REP/Current/GIMPEGuide/DeployGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGCA&type=revision&diff=127761&oldid=127735 view diff] (updated)
**: Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects.

* Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=127760&oldid=127733 view diff] (updated)
**: Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below.

* Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=127746&oldid=126436 view diff] (updated)
**: summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart.

* Update: PEC-REP/Current/GIMPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/Overview&type=revision&diff=127745&oldid=117502 view diff] (updated)
**: There is an update about Genesys Info Mart

* Update: PEC-OU/Current/CXContact/CompTools [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CompTools&type=revision&diff=127702&oldid=115627 view diff] (updated)
**: You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code.

=== 2022-09-01 ===
* Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=127672&oldid=127441 view diff] (minor)
* Update: System/Current/GenesysChoice/Digital1 [https://all.docs.genesys.com/index.php?title=System/Current/GenesysChoice/Digital1&type=revision&diff=127619&oldid=116450 view diff] (updated)
**: The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation.

User:Sbogard

2022-12-14T09:59:07Z

Sbogard:

x#REDIRECT [[https://google.com]]
=== 2022-09-13 ===
* Update: DES/Current/Designer/DesBusinessHours [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/DesBusinessHours&type=revision&diff=128307&oldid=86775 view diff] (updated)
**: If the current day is a Special Day and there are multiple matching exceptions defined for it, Designer uses only the first exception that matches the specified conditions and ignores any others.
* Update: VM/Current/VMPEGuide/Planning [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Planning&type=revision&diff=128278&oldid=128002 view diff] (updated)
**: Network bandwidth must be sufficient to handle the volume of data to be transferred into and out of Kafka and Redis. Subnet sizing to accommodate N+1 Tenant pods.

* New Page: Mixed [https://all.docs.genesys.com/index.php?title=Mixed view diff] (new)
**: Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX Mixed Mode. Find general information covering what you need to know about setting up the mode in your environment.

* Update: PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GCXIMCPRG/HRCXIAboutProjects&type=revision&diff=128248&oldid=123353 view diff] (updated)
**: Learn how to use the Projects Reference Guide. Use this guide to help you with your next project.

* Update: ATC/Current/AdminGuide/Trigger [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/Trigger&type=revision&diff=128229&oldid=120470 view diff] (updated)
**: There is an update about actionmapEstimate: View

=== 2022-09-09 ===
* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=128082&oldid=126772 view diff] (updated)
**: Steps 1-8 are to register an Azure public client application for the mailbox(es) that will be accessed by Genesys. A single Azure application can support all mailboxes for the same company.

=== 2022-09-08 ===
* Update: VM/Current/VMPEGuide/UpgradeVoicemail [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/UpgradeVoicemail&type=revision&diff=128004&oldid=96493 view diff] (updated)
**: Some parameters in the canary_override_values.yaml file must be overridden. This file is passed to the Helm chart during the deployment of a canary instance. The procedure to rollback voicemail is similar to voice microservices rollback.

* Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=127992&oldid=126608 view diff] (updated)
**: This guide explains how to use the configuration options listed in this article. Refer to the following articles to learn about what these options do and how they work together.

=== 2022-09-07 ===
* Update: ATC/Current/AdminGuide/About action maps [https://all.docs.genesys.com/index.php?title=ATC/Current/AdminGuide/About_action_maps&type=revision&diff=127889&oldid=115868 view diff] (updated)
**: Use the audience size estimator to understand the potential reach based on the segments and the outcome probability you set.

=== 2022-09-05 ===
* New Page: System/security use cases [https://all.docs.genesys.com/index.php?title=System/security_use_cases view diff] (new)
**: The following table provides information on security use cases in Genesys Multicloud CX. The information includes how roles and permissions are managed.

=== 2022-09-02 ===
* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=127770&oldid=126388 view diff] (minor)
* Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=127768&oldid=127748 view diff] (updated)
**: Follow the instructions provided by the storage service provider of your choice to create th. need to know details such as the endpoint information, access key, and secret. Unless Kafka has been configured to auto-create topics, ensure that the Kafka topics. supports using a customized topic name.

* Update: PEC-REP/Current/GIMPEGuide/PlanningGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGIM&type=revision&diff=127767&oldid=127747 view diff] (updated)
**: GIM and GIM monitoring are the only services that run in the GIM Docker container. Unless you elect to store your exported data in a local directory, your Info Mart data is exported to an object store.

* Update: PEC-REP/Current/GIMPEGuide/DeployGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGSP&type=revision&diff=127763&oldid=127737 view diff] (updated)
**: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status.

* Update: PEC-REP/Current/GIMPEGuide/DeployGIM [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGIM&type=revision&diff=127762&oldid=127736 view diff] (updated)
**: Genesys Info Mart does not report the Ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to verify the successful deployment and readiness status.

* Update: PEC-REP/Current/GIMPEGuide/DeployGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/DeployGCA&type=revision&diff=127761&oldid=127735 view diff] (updated)
**: Genesys Info Mart does not report the ready state for pods until internal health checks are satisfied and the pods are operational. You can use standard kubectl commands like list and get to. erify the successful deployment and readiness status of the Kubernetes objects.

* Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=127760&oldid=127733 view diff] (updated)
**: Configure. requires the following secrets: docker-registry, kafka-secrets, gsp-s3. You must override the securityContext settings in your OpenShift. aml file, so that no user or group IDs are specified. For details, see Configure security, below.

* Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=127746&oldid=126436 view diff] (updated)
**: summarize:. To find the correct Helm chart version for your release, see Helm charts and containers for Genesys Info Mart.

* Update: PEC-REP/Current/GIMPEGuide/Overview [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/Overview&type=revision&diff=127745&oldid=117502 view diff] (updated)
**: There is an update about Genesys Info Mart

* Update: PEC-OU/Current/CXContact/CompTools [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/CompTools&type=revision&diff=127702&oldid=115627 view diff] (updated)
**: You can create custom rules so that dialing is blocked during certain time periods or on specific dates. For example, if you want to suppress dialing on a holiday or a no contact day you can specify suitable conditions in a custom rule. If you want the record to be redialed, for example the next day, you will need to configure a disposition code.

=== 2022-09-01 ===
* Update: PEC-AD/Current/Agent/ADintinter [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADintinter&type=revision&diff=127672&oldid=127441 view diff] (minor)
* Update: System/Current/GenesysChoice/Digital1 [https://all.docs.genesys.com/index.php?title=System/Current/GenesysChoice/Digital1&type=revision&diff=127619&oldid=116450 view diff] (updated)
**: The total number of unique User IDs that logged into a Digital 1 bundled Multicloud CX service in a given geographic region and have taken a Chat. interaction during the billing period. Named users are calculated and billed separately for each geographic region. Any User ID used by Genesys for testing purpose is excluded from the named user calculation.

Summary:MLSummaryConfig

2022-10-24T14:09:11Z

Sbogard:

This page holds configuration details for the MLSummary project:

<pre>
{
"GenerateCargoContent": [{
"CargoWikiTarget": "https://all.docs.genesys.com/",
"CargoTableName": "MLSummary",
"CargoTemplateName": "MLSummary",
"CargoContentPage": "Summary:",
"ContentSeparator": "title",
"ContentWriteMode": "append",
"CargoSummaryPage": "Summary:MLSummaryPage",
"CargoFieldMapping": {
"Product": {
"SourceFieldName": "product",
"CargoFieldDescription": "String"
},
"Version": {
"SourceFieldName": "title",
"CargoFieldDescription": "String",
"RegExSearch": ".*\/(.*)\/.*\/.*",
"RegExReplace": "\\1"
},
"Manual": {
"SourceFieldName": "title",
"CargoFieldDescription": "String",
"RegExSearch": ".*\/.*\/(.*)\/.*",
"RegExReplace": "\\1"
},
"Topic": {
"SourceFieldName": "title",
"CargoFieldDescription": "String",
"RegExSearch": ".*\/.*\/.*\/(.*)",
"RegExReplace": "\\1"
},
"Id": {
"SourceFieldName": "id",
"CargoFieldDescription": "String"
},
"Title": {
"SourceFieldName": "title",
"CargoFieldDescription": "String"
},
"Document": {
"SourceFieldName": "document",
"CargoFieldDescription": "Text"
},
"Type": {
"SourceFieldName": "type",
"CargoFieldDescription": "String"
},
"Summary": {
"SourceFieldName": "summary",
"CargoFieldDescription": "Text"
},
"QAns": {
"SourceFieldName": "q_ans",
"CargoFieldDescription": "Text"
},
"AddedSections": {
"SourceFieldName": "added_sections",
"CargoFieldDescription": "Text"
},
"UpdatedSections": {
"SourceFieldName": "updated_sections",
"CargoFieldDescription": "Text"
},
"Link": {
"SourceFieldName": "link",
"CargoFieldDescription": "String"
},
"Date": {
"SourceFieldName": "date",
"CargoFieldDescription": "Date"
}
},
"SourceLocation": "",
"SourceFile": "output-data.json",
"SourceContentType": "JSON_S3",
"SourceJSONElementArray": "",
"SummaryUniqueIdentifier": "link"
}]
}
</pre>

GAA

2022-09-19T07:31:49Z

Sbogard: Published

{{MintyDocsProduct
|displayname=Genesys Agent Assist
|previewers=AgentAssistPreview, GAAPreview
|contentarea=Genesys Multicloud CX
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience.
|Platform=GenesysEngage-cloud
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=GenesysEngage-cloud
|Type=Install and Config
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}

 
|Columns=No
}}
|workspace_id=GAA
}}
{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}

Draft:GAA

2022-09-19T07:31:36Z

Sbogard:

Draft:GAA

2022-09-19T07:30:05Z

Sbogard: Reverted edits by Sbogard (talk) to last revision by Bgrenon

{{MintyDocsProduct
|displayname=Genesys Agent Assist
|previewers=AgentAssistPreview, GAAPreview
|contentarea=Genesys Multicloud CX
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience.
|Platform=GenesysEngage-cloud
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Type=Get Started
|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}}
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=GenesysEngage-cloud
|Type=Install and Config
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}

 
|Columns=No
}}
|workspace_id=GAA
}}
{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}

Draft:GAA

2022-09-19T07:29:35Z

Sbogard:

{{MintyDocsProduct
|displayname=Genesys Agent Assist
|previewers=AgentAssistPreview, GAAPreview
|contentarea=Genesys Multicloud CX
|landingpage=No
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=GenesysEngage-cloud
|Type=Install and Config
|Columns=No
}}
|Platform=GenesysEngage-cloud
|workspace_id=GAA
}}
{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}

User:Sbogard

2022-08-24T11:55:02Z

Sbogard:

=== 2022-08-23 ===
* Update: PEC-IWD/Current/Administrator/IWDMailboxes [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDMailboxes&type=revision&diff=126990&oldid=108167 view diff] (updated)
**: Readability of the High Priority/Importance email mark depends on the email client in use. For email sent via Google to Microsoft mailboxes, this mark CANNOT be read by Email for Multicloud CX. If an unrecoverable email error is found, the system keeps the email unread and processes it during the next cycle.

* Update: PEC-IWD/Current/Administrator/IWDEndpoints [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDEndpoints&type=revision&diff=126989&oldid=84848 view diff] (updated)
**: Typos were fixed.
* Update: PEC-GPA/Current/Administrator/GplusTroubleshoot90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusTroubleshoot90&type=revision&diff=126988&oldid=116710 view diff] (updated)
**: For troubleshooting purposes, Gplus Adapter can display the same notifications in Agent Workspace when events are successful or unsuccessful. The KVP information line provides information about whether Gplus adapter found key names in the interaction userData that matched id, cti or a KVP specified.

* Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=126987&oldid=125556 view diff] (updated)
**: Some content was deleted. For information about troubleshooting Gplus Adapter for Salesforce, refer to Troubleshooting GPlus Adapter Integration with Salesforce. Some content of this article has been deleted.

* Update: PEC-REP/Current/RT/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/GetStarted&type=revision&diff=126979&oldid=122095 view diff] (updated)
**: Typos were fixed.
* Update: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain&type=revision&diff=126974&oldid=126877 view diff] (minor)

=== 2022-08-22 ===
* Update: UseCases/Current/GenesysEngage-onpremises/EE30 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE30&type=revision&diff=126928&oldid=79002 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=126927&oldid=124203 view diff] (updated)
**: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls. Outbound Campaigns and Genesys Typos were fixed. Some content was deleted.

* Update: UseCases/Current/GenesysEngage-onpremises/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE22&type=revision&diff=126926&oldid=108017 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE20 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE20&type=revision&diff=126925&oldid=78744 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE19 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE19&type=revision&diff=126921&oldid=109823 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE18 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE18&type=revision&diff=126909&oldid=78987 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE16 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE16&type=revision&diff=126907&oldid=109272 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE07 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE07&type=revision&diff=126904&oldid=109813 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE02 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE02&type=revision&diff=126903&oldid=78082 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE01&type=revision&diff=126902&oldid=109972 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/BO11 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO11&type=revision&diff=126901&oldid=110168 view diff] (updated)
**: The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls. Outbound Campaigns and Genesys Typos were fixed in the Workspace.

* Update: UseCases/Current/GenesysEngage-onpremises/BO06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO06&type=revision&diff=126898&oldid=110039 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/BO04 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO04&type=revision&diff=126896&oldid=109499 view diff] (updated)
**: Typos were fixed.
* Update: PEC-OU/Current/CXContact/EmailCampaign [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/EmailCampaign&type=revision&diff=126891&oldid=115625 view diff] (updated)
**: Typos were fixed.

=== 2022-08-18 ===
* New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff] (new)
**: The high-level architecture of Genesys Multicloud CX private edition is shown in the Connections diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram.

* Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126850&oldid=126846 view diff] (minor)
* Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126846&oldid=115382 view diff] (minor)
* Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (updated)
**: Typos were fixed.
* Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (updated)
**: Typos were fixed.
* Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (updated)
**: Typos were fixed.
* Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (updated)
**: Typos were fixed.
* Update: GAA/Current/WDEPlugin/PrerequisitesArticle [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/PrerequisitesArticle&type=revision&diff=126831&oldid=58260 view diff] (minor)
* Update: GAA/Current/WDEPlugin/InstallWDEplugin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/InstallWDEplugin&type=revision&diff=126830&oldid=58178 view diff] (minor)
* Update: GAA/Current/WDEPlugin/ConfigureGenAdmin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/ConfigureGenAdmin&type=revision&diff=126829&oldid=110369 view diff] (minor)
* Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=126788&oldid=123960 view diff] (minor)
* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (updated)
**: Typos were fixed.
* Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (updated)
**: Typos were fixed.
* Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (updated)
**: Typos were fixed.
* Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REP [https://all.docs.genesys.com/index.php?title=PEC-REP&type=revision&diff=126779&oldid=119624 view diff] (minor)
* Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (updated)
**: Typos were fixed.
* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (updated)
**: Typos were fixed.
* Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (updated)
**: Typos were fixed.
* Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126773&oldid=126580 view diff] (updated)
**: The external website URL can be defined using the $AttachedData.Y$ parameter to have flexible text in the URL where Y represents an attached data name. If an agent manually adds the attached data to the interaction, the external website tab is displayed.

* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (updated)
**: Typos were fixed. Some content was deleted.
* Update: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN&type=revision&diff=126755&oldid=126364 view diff] (updated)
**: Some content was deleted. Genesys is removing non-inclusive terms in its software and documentation. For third-party products that include such terms, the company uses the following replacements as replacements.

* Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (updated)
**: Typos were fixed.

=== 2022-08-17 ===
* New Page: VM/Current/VMPEGuide/Architecture1 [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Architecture1 view diff] (new)
**: The high-level architecture of Genesys Multicloud CX private edition is shown in the Connections diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram.

* Update: PEC-WFM/Current/Administrator/TimeOffBid [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/TimeOffBid&type=revision&diff=126704&oldid=58422 view diff] (updated)
**: If the supervisor sets the Wait-listed option to the preferred time-off item they created and if it is within the bidding period, the bidding process handles this request as if the agent is bidding. If this time-Off item is not within the time-of-bidding period, it will not be saved.

* Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (updated)
**: Typos were fixed.

=== 2022-08-16 ===
* Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (updated)
**: Typos were fixed.
* Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126639&oldid=126543 view diff] (updated)
**: The Last Called Agent option must be enabled in the Route agent block. It stores contact details in the Contact system variable. This contextual data can be used in the application to provide a more personalized experience for the customer.

* Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/HIW [https://all.docs.genesys.com/index.php?title=PEC-AS/HIW&type=revision&diff=126574&oldid=58838 view diff] (updated)
**: There were typos in the space application. It is now fixed. It explains what agents see and how they can perform interaction channels such as voice, email, chat, and social media standard responses and case data.

* Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS [https://all.docs.genesys.com/index.php?title=PEC-AS&type=revision&diff=126550&oldid=115397 view diff] (minor)
* Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=126546&oldid=125564 view diff] (updated)
**: Genys Softphone can be distributed to end user workstations through Desktop Configuration Management solutions, such as Microsoft Endpoint Manager, that enable mass deployments of desktop software. Although Genesys Softphones are not shipped with a Microsoft Software Installer, you can repackage them into an MSI.

* Update: DES/Current/Designer/Variables [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Variables&type=revision&diff=126544&oldid=119781 view diff] (updated)
**: Typos were fixed. Designer can obtain contact information from the interaction call data or from other services in the Genesys Multicloud CX solution if the contact details are not available.

* Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126543&oldid=116360 view diff] (updated)
**: This setting is only available for Digital type applications. The Enable Customer Profile option enables Designer to retrieve certain details about the customer for the purpose of customer identification. For voice calls, Designer can identify the caller based on their phone number. For digital interactions, the contact s email address can be passed to Designer when the interaction starts. This contextual data can be used in the application to provide a more personalized experience for the customer.

* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (updated)
**: Typos were fixed.
* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (updated)
**: Typos were fixed.

=== 2022-08-15 ===
* Update: PEC-REP/Current/PulsePEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Upgrade&type=revision&diff=126471&oldid=118317 view diff] (updated)
**: The instructions on this page assume you have deployed the services in service-specific namespaces or OpenShift projects. Genesys recommends that you upgrade the services methodically and sequentially.

* Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=126458&oldid=117505 view diff] (updated)
**: Some content was deleted. Genesys Info Mart has no special requirements for the storage buckets you create. Note and securely store the bucket details, particularly the access key and secret, when you create the storage bucket.

=== 2022-08-12 ===
* Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=126435&oldid=119000 view diff] (updated)
**: Kubernetes Secrets GSP is configured to use Azure Blob Storage as the persistent data store for data used during processing. You can override aspects of the default configuration to modify GSP behavior.

=== 2022-08-11 ===
* New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff] (new)
**: Agent Assist allows agents to access real-time voice transcription and real time knowledge base and FAQ suggestions. The majority of the configuration steps are completed in conjunction with a Genesys Professional Services engagement. Each option and privilege must be configured.

* Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (updated)
**: Typos were fixed. Some content was deleted.

=== 2022-08-10 ===
* Update: DES/Current/DESPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Architecture&type=revision&diff=126389&oldid=107862 view diff] (updated)
**: Typos were fixed. For information about the overall architecture of Genesys Multicloud CX private edition, see the high-level Architecture page. The Source, Destination, and Connection Classification columns relate to the direction of the arrows in the Connections diagram above.

* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126388&oldid=126379 view diff] (minor)
* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (updated)
**: Typos were fixed.
* New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff] (new)
**: The AI Connector functions as a webhook for Digital Channels interactions. It is a one-time process (per contact center) required to ensure that the AIConnector webhook URL is known and trusted to Digital Channel service.

* New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector view diff] (new)
**: The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project, named in accordance with the requirements on. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.

* New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff] (new)
**: The AI Connector version is a valid release version and a valid image name. A string to partially override the athena.fullname template is prepended to the release name. An array of docker-registry secret names is an array of secret names. The service account is created. The security context runs as non-root user.

* New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff] (new)
**: AI Connector in Genesys Multicloud CX private edition includes the following containers:athena, a Helm chart, a container image registry and Helm chart repository. AI Connector supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS)' mode.

* New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff] (new)
**: The AI Connector interfaces with third-party natural language processing and virtual agent frameworks to stream audio and chat messages and deliver the results to the Genesys agent desktop or bot conversations. It makes the interface available as an HTTP webhook endpoint where voice and digital channels can send interaction events.

* New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity view diff] (new)
**: The Genesys Multicloud CX private edition services must enable voice connectivity to handle SIP and RTP traffic within and outside the private edition deployment. The following diagram shows the voice connections from the services running in Kubernetes to the other services.

* New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff] (new)
**: Learn how to configure F5 SIP-ALG as the final step in SBC integration with the private edition deployment on OpenShift. Create SNATs and pools and create the Source Network Address Translations (SNATs)

* New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff] (new)
**: F5 BIG-IP is the recommended solution to integrate SBCs with the Genesys Multicloud CX private edition deployments on OpenShift. It's a solution to overcome this limitation by acting as a SIP/RTP Application layer gateway. VXLAN/GENEVE tunnels are created from the F5BI-IP to the Red Hat OpenShift cluster.

* New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN view diff] (new)
**: Learn how you can set up VXLAN tunnels to the OpenShift cluster. Set up a VXlan tunnel and profile on the BIG-IPs. Create new OpenShift host subnets for the Bigip IPs and for the floating IP.

* New Page: PrivateEdition/Current/PEGuide/CISInstallation [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/CISInstallation view diff] (new)
**: The F5 Container Ingress Services (CIS) is installed on an OpenShift/Kubernetes cluster as part of SBC integration with the private edition deployment on OpenShift.

* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (updated)
**: Typos were fixed.
* Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (updated)
**: Typos were fixed.

=== 2022-08-09 ===
* Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=126308&oldid=125221 view diff] (updated)
**: Multicloud CX Innovation Edition provides customers with a non-production environment which is totally separate from their own production environment. The preview function allows for software to be evaluated before it s deployed in production.

* Update: BDS/Current/BDSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Deploy&type=revision&diff=126303&oldid=117468 view diff] (updated)
**: The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project. If you are using a single namespace for all private edition services, you might not need to create separate secrets for each service.

* Update: BDS/Current/BDSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Configure&type=revision&diff=126302&oldid=117467 view diff] (updated)
**: B BDS uses the default connection property to connect to the Oracle database. If the default path is /genesys/data/sqlnet.ora, BDS uses it. BDS stores the encryption tokens and keys used to decrypt and encrypt passwords. BDS also controls how BDS filters information placed in the log file.

* Update: GWS/Current/GWSPEGuide/Planning [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Planning&type=revision&diff=126293&oldid=119919 view diff] (updated)
**: A container image registry and Helm chart repository are used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/CD pipeline. Command line interface tools to log in and work with Kubernetes clusters.

* Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (updated)
**: Typos were fixed.

=== 2022-08-08 ===
* Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=126216&oldid=125788 view diff] (updated)
**: The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch this video to find out how.

* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (updated)
**: Typos were fixed.
* Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (updated)
**: Typos were fixed.

=== 2022-08-05 ===
* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126142&oldid=125787 view diff] (updated)
**: The Agent Workspace Chat message composition field can display up to four lines at a time. You can use Shift+Enter to add blank lines to your message. Watch this video to find out how.

=== 2022-08-04 ===
* Update: PEC-CAB/Current/CABPEGuide/Configure [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/CABPEGuide/Configure&type=revision&diff=126084&oldid=114942 view diff] (updated)
**: There were typos fixed. When the value is true, a set of environment variables for each active service is added to the pod. The value enableServiceLinks controls whether service information is added or not.

* New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff] (new)
**: In Workforce Management (WFM), you'll use the Build Staffing in the Scenarios Staffingview to build staffing data for multiple activities. The wizard uses the default forecasting objectives that were defined for each of the following activity types.

* New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff] (new)
**: The Staffing Build Wizard builds staffing data for multiple activities based on the default forecasting objectives. The wizard uses the default objectives for each of the following activity types:Immediate, deferred, fixed-staff activities, such as voice calls, that use special forecasting calculations.

* Update: PEC-WFM/Current/Supervisor/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzd&type=revision&diff=126049&oldid=67814 view diff] (updated)
**: The Staffing Build Wizard allows you to update some or all the default service level objectives with the new values you have specified. If you are building staffing for a single (or multi-site) Immediate activity type, you can choose to update the default objective values for the current activity type.

* New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/DfltFrcstObj view diff] (new)
**: Use the default forecasting objectives tab to set default target service levels or staffing requirements for different types of activities. For Immediate Work activities, you can configure the following settings and options as the default forecast objectives.

* Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldWzd&type=revision&diff=126044&oldid=59777 view diff] (updated)
**: The Build Staffing dialog displays values used for the most recent staffing build or the default forecasting objectives values. If you are building staffing for a single (or multi-site) Immediate activity type, you can update some or all of the default service level objectives with the new values you have specified.

=== 2022-08-03 ===
* Update: PEC-REP/Current/RT/RTRImportExport [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRImportExport&type=revision&diff=125980&oldid=99986 view diff] (updated)
**: Typos were fixed and some content was deleted. Select the dashboards, wallboards, and widget templates from the package file to import into your current environment. Video: Export Dashboards How to export a package file.

* Update: BDS/Current/BDSPEGuide/Provision [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Provision&type=revision&diff=125975&oldid=118195 view diff] (updated)
**: Typos were fixed. Source_extract is the last successful source extract date from all or specific data sources. Supported data sources are GIM, WFM, GVP, GIR, S3, INVENTORY and ALTOCLOUD.

* Update: PEC-REC/Current/User/usernew [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/usernew&type=revision&diff=125959&oldid=58683 view diff] (updated)
**: SpeakMiner supports processing of private Facebook and Twitter interactions. SpeechMiner now supports the Microsoft Edge Chromium browser. It supports HTML formatted content for digital media interactions. It also supports digit filtering.

* Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=125954&oldid=117331 view diff] (updated)
**: The filters available are dependent on whether Speech Analytics is enabled. Some content was deleted. Typos were fixed and some content deleted. The filters were enabled with recording and Quality Management.

=== 2022-08-02 ===
* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (updated)
**: Typos were fixed.
* Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (updated)
**: Typos were fixed.
* Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (updated)
**: Typos were fixed.
* Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (updated)
**: Typos were fixed.
* Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (updated)
**: Typos were fixed.
* New Page: GAMD/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin/Packages view diff] (new)
**: To download the Gplus Adapter for Microsoft Dynamics package click the following link:Gplus-Admixture-Microsoft Dynamics 9.1.001 and read the summary of the download here.

* Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125860&oldid=125858 view diff] (minor)
* Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125858&oldid=108149 view diff] (updated)
**: There are typos in the Architecture diagram. The numbers on the connection lines refer to the connection numbers in the table that follows the diagram. Egress means the Digital Channels service is the source, Ingress means Digital Ch channels is the destination, and Intra-cluster means the connection is between services in the cluster.

=== 2022-08-01 ===
* New Page: PEC-Admin/Current/Admin/PortalMetrics [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics view diff] (new)
**: The internal job checks the HTTP status code of Genesys Portal in each tenant and exposes the status code to the push gateway page. The PagerDuty incident is triggered automatically if the portal status code is not checked.

* Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=125834&oldid=124276 view diff] (updated)
**: The provider's value of the service is Portico - Async - mGage. Typos have been fixed. The provider's provider value depends on the service's value.

User:Sbogard

2022-08-24T11:09:28Z

Sbogard:

=== 2022-08-23 ===
* Update: PEC-IWD/Current/Administrator/IWDMailboxes [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDMailboxes&type=revision&diff=126990&oldid=108167 view diff] (updated)
**: Email for Multicloud CX can read emails sent via Outlook, Google Gmail, Microsoft Office365, or any other email client that has the High Priority/Importance option set to true., as well as emails sent via Outlook, Google Gmail, or any other email client that has the High Priority/Importance option set to false.

* Update: PEC-IWD/Current/Administrator/IWDEndpoints [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDEndpoints&type=revision&diff=126989&oldid=84848 view diff] (updated)
**: Typos were fixed.
* Update: PEC-GPA/Current/Administrator/GplusTroubleshoot90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusTroubleshoot90&type=revision&diff=126988&oldid=116710 view diff] (updated)
**: In this article, you will learn how to configure Gplus Adapter to display screen pop notifications in Salesforce Agent when Screen Pop events are successful or unsuccessful, and how to identify the root cause when a Screen Pop is unsuccessful.

* Update: PEC-GPA/Current/Administrator/GplusScreenPop90 [https://all.docs.genesys.com/index.php?title=PEC-GPA/Current/Administrator/GplusScreenPop90&type=revision&diff=126987&oldid=125556 view diff] (updated)
**: This page was last modified on 23 March 2017, at 18:55.<n> The post Gplus Adapter for Salesforce appeared first on Technet News, which is owned by TechNet Group, a division of Google parent company Alphabet.

* Update: PEC-REP/Current/RT/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/GetStarted&type=revision&diff=126979&oldid=122095 view diff] (updated)
**: Typos were fixed.
* Update: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain&type=revision&diff=126974&oldid=126877 view diff] (minor)

=== 2022-08-22 ===
* Update: UseCases/Current/GenesysEngage-onpremises/EE30 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/EE30&type=revision&diff=126928&oldid=79002 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE34 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE34&type=revision&diff=126927&oldid=124203 view diff] (updated)
**: Genesys has fixed a bug in its Genesys Typos contact centre software, which caused it to crash when a customer tried to make a call to a contact centre on the other side of the world.

* Update: UseCases/Current/GenesysEngage-onpremises/CE22 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE22&type=revision&diff=126926&oldid=108017 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE20 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE20&type=revision&diff=126925&oldid=78744 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE19 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE19&type=revision&diff=126921&oldid=109823 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE18 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE18&type=revision&diff=126909&oldid=78987 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE16 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE16&type=revision&diff=126907&oldid=109272 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE07 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE07&type=revision&diff=126904&oldid=109813 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE02 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE02&type=revision&diff=126903&oldid=78082 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/CE01 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/CE01&type=revision&diff=126902&oldid=109972 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/BO11 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO11&type=revision&diff=126901&oldid=110168 view diff] (updated)
**: The UK's largest call centre company, Convergys, says it has fixed two issues with one of its call centre software products, which had been causing problems for staff and customers.<n>

* Update: UseCases/Current/GenesysEngage-onpremises/BO06 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO06&type=revision&diff=126898&oldid=110039 view diff] (updated)
**: Typos were fixed.
* Update: UseCases/Current/GenesysEngage-onpremises/BO04 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysEngage-onpremises/BO04&type=revision&diff=126896&oldid=109499 view diff] (updated)
**: Typos were fixed.
* Update: PEC-OU/Current/CXContact/EmailCampaign [https://all.docs.genesys.com/index.php?title=PEC-OU/Current/CXContact/EmailCampaign&type=revision&diff=126891&oldid=115625 view diff] (updated)
**: Typos were fixed.

=== 2022-08-18 ===
* New Page: PrivateEdition/Current/TenantPEGuide/ArchitectureMain [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/TenantPEGuide/ArchitectureMain view diff] (new)
**: The Genesys Multicloud CX Tenant Service is part of the Genesys Multicloud CX private edition and is part of the high-level architecture that includes all of the Voice Microservices in the Genesys Multicloud CX.

* Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126850&oldid=126846 view diff] (minor)
* Update: VM [https://all.docs.genesys.com/index.php?title=VM&type=revision&diff=126846&oldid=115382 view diff] (minor)
* Update: UseCases/Current/GenesysCloud/CE37 [https://all.docs.genesys.com/index.php?title=UseCases/Current/GenesysCloud/CE37&type=revision&diff=126836&oldid=124304 view diff] (updated)
**: Typos were fixed.
* Update: PEC-WFM/Current/Administrator/UserSec [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/UserSec&type=revision&diff=126835&oldid=111282 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REC/Current/Administrator/ScreenRecordingConfig [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/Administrator/ScreenRecordingConfig&type=revision&diff=126834&oldid=117751 view diff] (updated)
**: Typos were fixed.
* Update: GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices&type=revision&diff=126833&oldid=107894 view diff] (updated)
**: Typos were fixed.
* Update: GenesysEngageMulticloud/Current/GECUG/InboundServices [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/InboundServices&type=revision&diff=126832&oldid=110801 view diff] (updated)
**: Typos were fixed.
* Update: GAA/Current/WDEPlugin/PrerequisitesArticle [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/PrerequisitesArticle&type=revision&diff=126831&oldid=58260 view diff] (minor)
* Update: GAA/Current/WDEPlugin/InstallWDEplugin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/InstallWDEplugin&type=revision&diff=126830&oldid=58178 view diff] (minor)
* Update: GAA/Current/WDEPlugin/ConfigureGenAdmin [https://all.docs.genesys.com/index.php?title=GAA/Current/WDEPlugin/ConfigureGenAdmin&type=revision&diff=126829&oldid=110369 view diff] (minor)
* Update: UCS/Current/UCSPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=UCS/Current/UCSPEGuide/Architecture&type=revision&diff=126788&oldid=123960 view diff] (minor)
* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=126785&oldid=125917 view diff] (updated)
**: Typos were fixed.
* Update: PEC-ROU/Current/GTR/GTRSampleDesignerApp [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRSampleDesignerApp&type=revision&diff=126784&oldid=58734 view diff] (updated)
**: Typos were fixed.
* Update: PEC-ROU/Current/GTR/GTROverview [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTROverview&type=revision&diff=126783&oldid=58315 view diff] (updated)
**: Typos were fixed.
* Update: PEC-ROU/Current/GTR/GTRIntegrate [https://all.docs.genesys.com/index.php?title=PEC-ROU/Current/GTR/GTRIntegrate&type=revision&diff=126782&oldid=44914 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REP/HIW [https://all.docs.genesys.com/index.php?title=PEC-REP/HIW&type=revision&diff=126781&oldid=79209 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REP [https://all.docs.genesys.com/index.php?title=PEC-REP&type=revision&diff=126779&oldid=119624 view diff] (minor)
* Update: PEC-IWD/HIW [https://all.docs.genesys.com/index.php?title=PEC-IWD/HIW&type=revision&diff=126778&oldid=89898 view diff] (updated)
**: Typos were fixed.
* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126777&oldid=126337 view diff] (updated)
**: Typos were fixed.
* Update: PEC-IWD/Current/Administrator/IWDGTL [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDGTL&type=revision&diff=126776&oldid=119311 view diff] (updated)
**: Typos were fixed.
* Update: PEC-IWD/Current/Administrator/IWD [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWD&type=revision&diff=126775&oldid=84855 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126773&oldid=126580 view diff] (updated)
**: The attached data tab displays the content of an external website when an interaction is received with attached data from a third-party service such as Facebook, Twitter, LinkedIn, or Google+, or when an agent manually adds the attached data to the interaction.

* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126772&oldid=126557 view diff] (updated)
**: Typos were fixed. Some content was deleted.
* Update: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN&type=revision&diff=126755&oldid=126364 view diff] (updated)
**: Genesys has removed the terms slave, master, whitelist, and blocklist from its documentation, following a number of complaints from users about the use of the terms in software developed by third-party developers.

* Update: PEC-WFM/Current/Supervisor/AdherenceMdl [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/AdherenceMdl&type=revision&diff=126749&oldid=69694 view diff] (updated)
**: Typos were fixed.

=== 2022-08-17 ===
* New Page: VM/Current/VMPEGuide/Architecture1 [https://all.docs.genesys.com/index.php?title=VM/Current/VMPEGuide/Architecture1 view diff] (new)
**: The high-level architecture for Voice Microservices in the Genesys Multicloud CX private edition is illustrated in the following diagram.br /> /br /> br /> br />

* Update: PEC-WFM/Current/Administrator/TimeOffBid [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/TimeOffBid&type=revision&diff=126704&oldid=58422 view diff] (updated)
**: The following changes have been made to the way time-off requests are handled in the bidding process for a contract between a public body and a private party.<n> If the supervisor sets the Wait-listed option to the preferred time-off item they created and if it is within the time-off bidding period, then the bidding process handles this request as if the agent is bidding.

* Update: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector&type=revision&diff=126691&oldid=126372 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector&type=revision&diff=126690&oldid=126371 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector&type=revision&diff=126689&oldid=126370 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector&type=revision&diff=126688&oldid=126369 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector&type=revision&diff=126687&oldid=126368 view diff] (updated)
**: Typos were fixed.

=== 2022-08-16 ===
* Update: DES/Current/Designer/Survey [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Survey&type=revision&diff=126641&oldid=93717 view diff] (updated)
**: Typos were fixed.
* Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126639&oldid=126543 view diff] (updated)
**: The Customer Profile option in the Contact system variables allows you to query interaction history data for each customer who has interacted with the application.., and then use this data to provide a more personalised experience for them.

* Update: PEC-AS/Current/ManageCC/Bulk operations [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Bulk_operations&type=revision&diff=126637&oldid=123282 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Agent options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_options_overview&type=revision&diff=126636&oldid=75361 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Case and toast data [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Case_and_toast_data&type=revision&diff=126633&oldid=79353 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Multi-channel [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Multi-channel&type=revision&diff=126631&oldid=71495 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Voice options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voice_options&type=revision&diff=126628&oldid=123318 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Create agents [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Create_agents&type=revision&diff=126623&oldid=108048 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Channels options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Channels_options&type=revision&diff=126615&oldid=71767 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Global Login [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Global_Login&type=revision&diff=126612&oldid=74890 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Contacts [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Contacts&type=revision&diff=126611&oldid=76198 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Desktop Views options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Desktop_Views_options&type=revision&diff=126610&oldid=83833 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Salesforce options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Salesforce_options&type=revision&diff=126608&oldid=120621 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Agent and contact center statistics [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Agent_and_contact_center_statistics&type=revision&diff=126607&oldid=83842 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Hierarchy [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Hierarchy&type=revision&diff=126599&oldid=45770 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Work with Global Favorites [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Work_with_Global_Favorites&type=revision&diff=126597&oldid=83837 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Interaction history advanced search [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Interaction_history_advanced_search&type=revision&diff=126596&oldid=83841 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/CC options overview [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/CC_options_overview&type=revision&diff=126587&oldid=100492 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Email options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_options&type=revision&diff=126585&oldid=123324 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Service Client options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Service_Client_options&type=revision&diff=126584&oldid=45765 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Transactions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Transactions&type=revision&diff=126582&oldid=85785 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Feedback [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Feedback&type=revision&diff=126581&oldid=58729 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/External URLs [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/External_URLs&type=revision&diff=126580&oldid=117711 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Chat options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Chat_options&type=revision&diff=126576&oldid=123322 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/HIW [https://all.docs.genesys.com/index.php?title=PEC-AS/HIW&type=revision&diff=126574&oldid=58838 view diff] (updated)
**: The latest release of the Microsoft Dynamics Customer Engagement platform includes a number of improvements to the way agents can interact with their customers, including the ability toggling between chat and call centres, as well as the ability toggling between chat and non-chat centres.

* Update: PEC-AS/Current/ManageCC/Dispositions [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Dispositions&type=revision&diff=126573&oldid=58416 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Voicemail [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Voicemail&type=revision&diff=126567&oldid=58512 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Statistics options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Statistics_options&type=revision&diff=126560&oldid=77039 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Workitem options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Workitem_options&type=revision&diff=126559&oldid=58640 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Email addresses and mailboxes [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Email_addresses_and_mailboxes&type=revision&diff=126557&oldid=122192 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Standard Response Library options [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Standard_Response_Library_options&type=revision&diff=126553&oldid=76250 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Caller ID [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Caller_ID&type=revision&diff=126551&oldid=59019 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS [https://all.docs.genesys.com/index.php?title=PEC-AS&type=revision&diff=126550&oldid=115397 view diff] (minor)
* Update: PEC-GS/Current/Administrator/SPDeploy [https://all.docs.genesys.com/index.php?title=PEC-GS/Current/Administrator/SPDeploy&type=revision&diff=126546&oldid=125564 view diff] (updated)
**: How can I deploy Genesys Softphone on multiple workstation locations using a desktop configuration management solution, such as Microsoft Windows Server 2008 R2 or Windows Server 2012 R2 Enterprise?, and how can I repackage Genesys Softphone setup into a Microsoft Software Installer (MSI)?

* Update: DES/Current/Designer/Variables [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/Variables&type=revision&diff=126544&oldid=119781 view diff] (updated)
**: The contact details of an interaction call are stored as a Typos object in the Genesys Multicloud CX solution (if the contact details are not available in the interaction call data) and Designer can obtain contact information from the interaction call data.

* Update: DES/Current/Designer/ApplicationSettings [https://all.docs.genesys.com/index.php?title=DES/Current/Designer/ApplicationSettings&type=revision&diff=126543&oldid=116360 view diff] (updated)
**: This guide will walk you through how to collect contact details and collect interaction history for digital interactions in your Salesforce.com application, and how to collect contact details and collect interaction history for voice calls in your Salesforce.com application.

* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126533&oldid=126529 view diff] (updated)
**: Typos were fixed.
* Update: GVP/Current/GVPPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/Deploy&type=revision&diff=126529&oldid=124892 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Blob Storage [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Blob_Storage&type=revision&diff=126520&oldid=120379 view diff] (updated)
**: Typos were fixed.
* Update: PEC-AS/Current/ManageCC/Keys [https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Keys&type=revision&diff=126517&oldid=124201 view diff] (updated)
**: Typos were fixed.

=== 2022-08-15 ===
* Update: PEC-REP/Current/PulsePEGuide/Upgrade [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/PulsePEGuide/Upgrade&type=revision&diff=126471&oldid=118317 view diff] (updated)
**: Updates to the Genesys Multicloud CX platform can be carried out using the Genesys Pulse command line tool, which can be found at: www.genesys.com/pulse Updates to the Genesys Multicloud CX platform can be carried out using the Genesys Pulse command line tool, which can be found at: www.genesys.com/pulse

* Update: PEC-REP/Current/GIMPEGuide/PlanningGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGSP&type=revision&diff=126458&oldid=117505 view diff] (updated)
**: How to create a storage bucket on Google's cloud storage service, Google Cloud Storage, on a Genesys Info Mart cluster., see the Google Cloud Storage documentation about creating bucket storage.

=== 2022-08-12 ===
* Update: PEC-REP/Current/GIMPEGuide/PlanningGCA [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/PlanningGCA&type=revision&diff=126436&oldid=117503 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REP/Current/GIMPEGuide/ConfigureGSP [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/GIMPEGuide/ConfigureGSP&type=revision&diff=126435&oldid=119000 view diff] (updated)
**: The following is a list of changes made to the Git repository in the past few weeks: The following is a list of changes made to the Git repository in the past few months: The following is a list of changes made to the Git repository in the past few years:

=== 2022-08-11 ===
* New Page: PEC-AD/Current/WWEPEGuide/AgentAssistConfig [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/WWEPEGuide/AgentAssistConfig view diff] (new)
**: Genesys Agent Assist is part of the Genesys Contact Center Suite and can be deployed as a stand-alone product or as part of the Genesys Contact Center Suite.., or as a part of the Genesys Contact Center Suite.

* Update: PEC-Email/Current/EmailPEGuide/Email metrics and alerts [https://all.docs.genesys.com/index.php?title=PEC-Email/Current/EmailPEGuide/Email_metrics_and_alerts&type=revision&diff=126408&oldid=112529 view diff] (updated)
**: Typos were fixed. Some content was deleted.

=== 2022-08-10 ===
* Update: DES/Current/DESPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=DES/Current/DESPEGuide/Architecture&type=revision&diff=126389&oldid=107862 view diff] (updated)
**: The following is a description of the features of Designer in the Genesys Multicloud CX private edition, as well as a list of the most common issues encountered with Designer in the Genesys Multicloud CX private edition.

* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126388&oldid=126379 view diff] (minor)
* Update: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity&type=revision&diff=126379&oldid=126367 view diff] (updated)
**: Typos were fixed.
* New Page: PEC-DC/Current/DCPEGuide/ProvisionAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionAIConnector view diff] (new)
**: Digital Channels is an artificial intelligence (AI) platform that allows users to interact with each other via chat, email, social media, and other digital channels such as YouTube, Facebook, Twitter, and LinkedIn.

* New Page: PEC-DC/Current/DCPEGuide/DeployAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/DeployAIConnector view diff] (new)
**: In this section, you will find instructions on how to deploy Digital Channels into a private edition environment, as well as the steps to prepare your environment for the deployment, and how to create a secret for accessing the JFrog registry.

* New Page: PEC-DC/Current/DCPEGuide/ConfigureAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ConfigureAIConnector view diff] (new)
**: The following table lists all the parameters you need to specify in order to use the AI Connector in your Digital Channels deployment process: Override the security settings in the values.yaml file, so that no user or group IDs are specified.

* New Page: PEC-DC/Current/DCPEGuide/PlanningAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/PlanningAIConnector view diff] (new)
**: Genesys Multicloud CX's artificial intelligence (AI) connector for private edition allows you to run Genesys Digital Channels Suite-level services on Genesys Multicloud CX's private edition platform.

* New Page: PEC-DC/Current/DCPEGuide/OverviewAIConnector [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/OverviewAIConnector view diff] (new)
**: Genesys has released an artificial intelligence (AI) connector for its Digital Channels Suite that allows third-party frameworks to stream audio and chat messages to Genesys agents and bots on the Genesys platform.

* New Page: PrivateEdition/Current/PEGuide/VoiceConnectivity [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/VoiceConnectivity view diff] (new)
**: This guide explains how to enable voice connectivity in a private edition deployment of the Genesys Voice Platform (GVP) and how to connect services running in the private edition deployment to those running outside the private edition deployment.

* New Page: PrivateEdition/Current/PEGuide/F5SIP-ALGConfig [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5SIP-ALGConfig view diff] (new)
**: How to configure F5 SIP-ALG as the final step in integration with the private edition deployment on the VXLAN tunnel and the SBCs in the F5 clustered network.) Read the documentation below.

* New Page: PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/F5BIG-IPforOpenShiftOverview view diff] (new)
**: F5 BIG-IP is a Session Border Controller (SBC) that allows pods of SBCs to be integrated into a Red Hat AS3 Container Interface (CIS) cluster, allowing them to share an IP address between the pods.

* New Page: PrivateEdition/Current/PEGuide/ConfigVXLAN [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/ConfigVXLAN view diff] (new)
**: The latest release of the Genesys Multicloud CX features VXLAN tunnels, which is the first step in SBC integration with the Genesys Multicloud CX private edition on deployment. (tmos)# create net tunnels vxlan vxlan key 0 profile vxlan-mp local-address 10.10.2.37 on bigip-02, create a VXLAN tunnel and profile.

* New Page: PrivateEdition/Current/PEGuide/CISInstallation [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/CISInstallation view diff] (new)
**: How to install the F5 Container Ingress Services (CIS) on an/Kubernetes cluster, as part of SBC integration with the private edition deployment on the helm: How to install the F5 Container Ingress Services (CIS) on an/Kubernetes cluster, as part of SBC integration with the private edition deployment on the helm:

* Update: PEC-IWD/Current/Administrator/IWDSetup [https://all.docs.genesys.com/index.php?title=PEC-IWD/Current/Administrator/IWDSetup&type=revision&diff=126337&oldid=93688 view diff] (updated)
**: Typos were fixed.
* Update: ATC/RequiredPCDomains [https://all.docs.genesys.com/index.php?title=ATC/RequiredPCDomains&type=revision&diff=126325&oldid=125251 view diff] (updated)
**: Typos were fixed.

=== 2022-08-09 ===
* Update: GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy [https://all.docs.genesys.com/index.php?title=GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy&type=revision&diff=126308&oldid=125221 view diff] (updated)
**: Genesys has released two new editions of its Multicloud CX platform, which are designed to meet the needs of a wide range of customers, from start-ups to large pharmaceutical companies., the first being the Multicloud CX Innovation Edition, and the second being the Multicloud CX Preview Edition.

* Update: BDS/Current/BDSPEGuide/Deploy [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Deploy&type=revision&diff=126303&oldid=117468 view diff] (updated)
**: How to set up a private edition service on Windows Server 2012 R2 using the following commands.<n> If you are using a single for all private edition services, replace the element commands on this page with the name of your single or project.

* Update: BDS/Current/BDSPEGuide/Configure [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Configure&type=revision&diff=126302&oldid=117467 view diff] (updated)
**: The following values will give you an indication of how BDS behaves when running in a Docker container.'' - - - - - - - - - - - - - - - - - - - - -

* Update: GWS/Current/GWSPEGuide/Planning [https://all.docs.genesys.com/index.php?title=GWS/Current/GWSPEGuide/Planning&type=revision&diff=126293&oldid=119919 view diff] (updated)
**: The following is a list of all the tools used to build and run Docker clusters on top of Genesys's Helm toolchain, as compiled by the team at the University of California, Berkeley.

* Update: PEC-WFM/Current/Agent/MngTOR [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Agent/MngTOR&type=revision&diff=126278&oldid=71867 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=126249&oldid=125954 view diff] (updated)
**: Typos were fixed.

=== 2022-08-08 ===
* Update: PEC-AD/Current/Agent/ADMessaging [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADMessaging&type=revision&diff=126216&oldid=125788 view diff] (updated)
**: How do I add blank lines to my Agent Chat message to make it look more like I'm talking to someone?<n> The Agent Chat message composition field can display up to four lines at a time.

* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126213&oldid=126142 view diff] (updated)
**: Typos were fixed.
* Update: PEC-WFM/Current/SupervisorHelp/VlmBldWiz [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/VlmBldWiz&type=revision&diff=126197&oldid=120594 view diff] (updated)
**: Typos were fixed.
* Update: PEC-DC/Current/DCPEGuide/ProvisionOverview [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionOverview&type=revision&diff=126183&oldid=124948 view diff] (updated)
**: Typos were fixed.

=== 2022-08-05 ===
* Update: PEC-AD/Current/Agent/ADChat [https://all.docs.genesys.com/index.php?title=PEC-AD/Current/Agent/ADChat&type=revision&diff=126142&oldid=125787 view diff] (updated)
**: How do I add blank lines to my Agent Chat message to make it look more like I'm writing a letter?<n> The Agent Chat message composition field can display up to four lines at a time.

=== 2022-08-04 ===
* Update: PEC-CAB/Current/CABPEGuide/Configure [https://all.docs.genesys.com/index.php?title=PEC-CAB/Current/CABPEGuide/Configure&type=revision&diff=126084&oldid=114942 view diff] (updated)
**: The following changes have been made to the Apache Struts bindings for Apache Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and 2.2.2 and Struts 2.2.1 and Struts 2.2.2 and Struts

* New Page: PEC-WFM/Current/SupervisorHelp/StffgBldMult [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldMult view diff] (new)
**: In this article, you'll learn how to build staffing data for multiple activities using the Build Staffing wizard in the Scenarios Staffing view in the Workforce Management application. Before you begin Before using the Build Staffing wizard to build a staffing forecast for multiple activities, use the Default forecasting objectives to set the default forecasting objectives for each activity type (Immediate, Deferred, Fixed-Staff).

* New Page: PEC-WFM/Current/Supervisor/StffgBldWzdMulti [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzdMulti view diff] (new)
**: In this article, you'll learn how to build staffing data for multiple activities based on the default forecasting objectives in the Workforce Management module.<n> Building the staffing data for multiple activities The Build Staffing wizard uses the default forecasting objectives that were defined for each of the following activity types (for activities under sites and multi-site activities): Immediate —Work activities that are handled by agents immediately, such as voice calls.

* Update: PEC-WFM/Current/Supervisor/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/StffgBldWzd&type=revision&diff=126049&oldid=67814 view diff] (updated)
**: The Build Staffing Wizard displays values for objectives that were used for the most recent staffing build or the default forecasting objective values (if these have been specified and there were no previous builds.) In the next step of the wizard, you can choose to update some or all of the default service level objectives for the current activity type.

* New Page: PEC-WFM/Current/Supervisor/DfltFrcstObj [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Supervisor/DfltFrcstObj view diff] (new)
**: In this article, you'll learn how to configure default forecasting objectives to configure default target service levels or staffing requirements for different types of activities in the Workforce Management (WFM) system, and how to use the settings specified in the Service Level section of the Activities view.

* Update: PEC-WFM/Current/SupervisorHelp/StffgBldWzd [https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/SupervisorHelp/StffgBldWzd&type=revision&diff=126044&oldid=59777 view diff] (updated)
**: This article describes how to update the default service level objectives values for certain parameter values in the Build Staffing dialog in Microsoft Dynamics 365.<n> Select the Save deferred time in default SL properties check box if you want to save the values you have specified as the default service level objective values for this setting Save default service level objectives

=== 2022-08-03 ===
* Update: PEC-REP/Current/RT/RTRImportExport [https://all.docs.genesys.com/index.php?title=PEC-REP/Current/RT/RTRImportExport&type=revision&diff=125980&oldid=99986 view diff] (updated)
**: How to export a package file and import it to another environment: How to export a package file and import it to another environment: How to export a package file and import it to another environment:

* Update: BDS/Current/BDSPEGuide/Provision [https://all.docs.genesys.com/index.php?title=BDS/Current/BDSPEGuide/Provision&type=revision&diff=125975&oldid=118195 view diff] (updated)
**: source_extract - The last successful source extract date from all or specific data sources such as GIM database, GVP RS database, and so on, and supported data sources are: GIM, WFM, GVP, INVENT.

* Update: PEC-REC/Current/User/usernew [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/usernew&type=revision&diff=125959&oldid=58683 view diff] (updated)
**: SpeechMiner version 8.5.512 has been released, with a number of new features and bug fixes for email, private Facebook and Twitter interactions, and HTML support for digital media interactions, as well as browser support and more.

* Update: PEC-REC/Current/User/trendingtoolbar [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/trendingtoolbar&type=revision&diff=125958&oldid=117344 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REC/Current/User/createanewsearch [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/createanewsearch&type=revision&diff=125955&oldid=117342 view diff] (updated)
**: Typos were fixed.
* Update: PEC-REC/Current/User/GetStarted [https://all.docs.genesys.com/index.php?title=PEC-REC/Current/User/GetStarted&type=revision&diff=125954&oldid=117331 view diff] (updated)
**: The following is a list of the changes made to BBC Radio 4's Today programme in the past 24 hours, as part of a series of updates to the radio station's website and app.

=== 2022-08-02 ===
* Update: PEC-ROU/HIW [https://all.docs.genesys.com/index.php?title=PEC-ROU/HIW&type=revision&diff=125917&oldid=108005 view diff] (updated)
**: Typos were fixed.
* Update: WID/Current/GCAPI/WebChatService [https://all.docs.genesys.com/index.php?title=WID/Current/GCAPI/WebChatService&type=revision&diff=125908&oldid=110273 view diff] (updated)
**: Typos were fixed.
* Update: WID/Current/SDK/WebChatService-combined [https://all.docs.genesys.com/index.php?title=WID/Current/SDK/WebChatService-combined&type=revision&diff=125906&oldid=117884 view diff] (updated)
**: Typos were fixed.
* Update: WID/HIW [https://all.docs.genesys.com/index.php?title=WID/HIW&type=revision&diff=125905&oldid=101774 view diff] (updated)
**: Typos were fixed.
* Update: PrivateEdition/Current/PEGuide/Prerequisites [https://all.docs.genesys.com/index.php?title=PrivateEdition/Current/PEGuide/Prerequisites&type=revision&diff=125882&oldid=120452 view diff] (updated)
**: Typos were fixed.
* New Page: GAMD/Current/Admin/Packages [https://all.docs.genesys.com/index.php?title=GAMD/Current/Admin/Packages view diff] (new)
**: The Gplus Adapter for Microsoft Dynamics is a plug-in for Microsoft Dynamics that allows users to connect to Gplus via the Microsoft Skype for Business chat tool, or via the Microsoft Skype for Business browser extension.

* Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125860&oldid=125858 view diff] (minor)
* Update: PEC-DC/Current/DCPEGuide/Architecture [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/Architecture&type=revision&diff=125858&oldid=108149 view diff] (updated)
**: This article describes the architecture of Digital Channels and how it is used to deliver chat, social media, and SMS interactions to users.) Read the full article at: https://docs.genesys.com/Documentation/Digital- Channels-Architecture.

=== 2022-08-01 ===
* New Page: PEC-Admin/Current/Admin/PortalMetrics [https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics view diff] (new)
**: In this article, we will learn about the metrics details of Genesys Portal, a static page that does not have a backend, and how to monitor them in Prometheus/Grafana Cloud, an internal Genesys tool.

* Update: PEC-DC/Current/DCPEGuide/ProvisionSMS [https://all.docs.genesys.com/index.php?title=PEC-DC/Current/DCPEGuide/ProvisionSMS&type=revision&diff=125834&oldid=124276 view diff] (updated)
**: This example shows how to set the PorticoProvider string to specify the service provider for which the service is provided by Nexus (see the documentation for more details on how to set PorticoProviders and NexusProviders).

User:Sbogard

2020-07-02T07:49:56Z

Sbogard:

* [https://thisisabadlink.org Bad link]
* [https://lisesyven.com good external link]
* {{Link-SomewhereInThisVersion|manual=WDEPlugin|topic=InstallAAIntegration|display text=Bad minty link}}
* {{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin|topic=InstallAAIntegration|display text=Good minty link in preview mode}}
* {{Link-Standalone|topic=ATC/Altocloud_overview|display text=Good minty standalone link}}
* {{Link-Standalone|topic=ATC/bad|display text=Bad minty standalone link}}
* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segment_examples|display text=bad minty not preview link}}
* {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segment_examples|display text=Good minty not preview link}}

User:Sbogard

2020-07-02T07:49:24Z

Sbogard: Created page with "* [Bad link] * [https://lisesyven.com good external link] * {{Link-SomewhereInThisVersion|manual=WDEPlugin|topic=InstallAAIntegration|display text=Bad minty link}} * {{Link-An..."

* [Bad link]
* [https://lisesyven.com good external link]
* {{Link-SomewhereInThisVersion|manual=WDEPlugin|topic=InstallAAIntegration|display text=Bad minty link}}
* {{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin|topic=InstallAAIntegration|display text=Good minty link in preview mode}}
* {{Link-Standalone|topic=ATC/Altocloud_overview|display text=Good minty standalone link}}
* {{Link-Standalone|topic=ATC/bad|display text=Bad minty standalone link}}
* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segment_examples|display text=bad minty not preview link}}
* {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segment_examples|display text=Good minty not preview link}}

Draft:GAA

2020-06-26T15:52:38Z

Sbogard:

{{MintyDocsProduct
|WithTabber=
|UserFunctions=
|displayname=Genesys Agent Assist
|contentarea=Genesys Engage Multicloud
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience.
|Platforms=PureEngage
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=
|Type=Get Started
|Title=
|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}}
|Links=
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=
|Description=
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}

 
|Columns=No
}}
|workspace_id=GAA
}}
{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}

Draft:GAA

2020-06-24T16:35:12Z

Sbogard:

{{MintyDocsProduct
|WithTabber=
|UserFunctions=
|displayname=Genesys Agent Assist
|contentarea=Genesys Engage Multicloud
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQs and knowledge articles making agents more productive, efficient, knowledgeable and improving the overall customer experience.
|Platforms=PureEngage
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=
|Type=Get Started
|Title=
|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}}
|Links=
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=
|Description=
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}

 
|Columns=No
}}
|workspace_id=GAA
}}
{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}

Draft:GAA

2020-06-24T15:28:15Z

Sbogard:

Draft:GAA

2020-06-24T14:55:23Z

Sbogard:

{{MintyDocsProduct
|WithTabber=
|UserFunctions=
|displayname=Genesys Agent Assist
|contentarea=Genesys Engage Multicloud
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQs and knowledge articles making agents more productive, efficient, knowledgeable and improving the overall customer experience.
|Platforms=PureEngage
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=
|Type=Get Started
|Title=
|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}}
|Links=
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=
|Description=
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}

 
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=
|Type=
|Title=
|Description={{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}
|Links=
|Columns=No
}}
|workspace_id=GAA
}}

Draft:GAA

2020-06-24T14:54:42Z

Sbogard:

{{MintyDocsProduct
|WithTabber=
|UserFunctions=
|displayname=Genesys Agent Assist
|contentarea=Genesys Engage Multicloud
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQs and knowledge articles making agents more productive, efficient, knowledgeable and improving the overall customer experience.
|Platforms=PureEngage
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=
|Type=Get Started
|Title=
|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}}
|Links=
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=
|Description=
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}} 
|Columns=No
}}
|workspace_id=GAA
}}

Draft:GAA

2020-06-24T14:19:52Z

Sbogard:

Draft:GAA

2020-06-23T08:45:18Z

Sbogard:

{{MintyDocsProduct
|WithTabber=
|UserFunctions=
|displayname=Genesys Agent Assist
|contentarea=Genesys Engage Multicloud
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQs and knowledge articles making agents more productive, efficient, knowledgeable and improving the overall customer experience.
|Platforms=PureEngage
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=
|Type=Get Started
|Title=
|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}}
|Links=
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Release Notes
|Title=
|Description=
|Links=<link to download restricted RN>
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=
|Description=
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}
|Columns=No
}}
|workspace_id=GAA
}}

Draft:GAA

2020-06-23T08:42:21Z

Sbogard:

File:GAA-DisabledAgentAssistTab.png

2020-06-17T15:01:09Z

Sbogard: Sbogard uploaded a new version of File:GAA-DisabledAgentAssistTab.png

Agent Assist in Workspace Desktop Edition if the plugin is disabled.

File:GAA-overrideExpression.png

2020-06-17T14:55:26Z

Sbogard:

Expression required for the override value.

File:GAA-overrideVariableinDesigner.png

2020-06-17T14:52:33Z

Sbogard: Sbogard uploaded a new version of File:GAA-overrideVariableinDesigner.png

Create the vOverride variable in the properties panel of the Initialize block of the application in Designer.

File:GAA-variableInInitializeStrategy.png.png

2020-06-17T14:51:31Z

Sbogard: Sbogard uploaded a new version of File:GAA-variableInInitializeStrategy.png.png

Initialize Block in Designer's application flow.

File:GAA-DisabledAgentAssistTab.png

2020-06-17T14:46:06Z

Sbogard:

Agent Assist in Workspace Desktop Edition if the plugin is disabled.

File:GAA-variableInInitializeStrategy.png.png

2020-06-17T14:00:57Z

Sbogard: Sbogard uploaded a new version of File:GAA-variableInInitializeStrategy.png.png

Initialize Block in Designer's application flow.

File:GAA-overrideVariableinDesigner.png

2020-06-17T14:00:14Z

Sbogard: Sbogard uploaded a new version of File:GAA-overrideVariableinDesigner.png

Create the vOverride variable in the properties panel of the Initialize block of the application in Designer.