https://all.docs.genesys.com/api.php?action=feedcontributions&feedformat=atom&user=Karlabel 2026-05-14T14:26:47Z User contributions MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/ArchitectureGVPServicDiscovery&diff=123308 2022-06-28T14:26:45Z

<p>Karlabel: Published</p> <hr /> <div>{{ArticlePEServiceArchitecture<br /> |ServiceId=512b7e2b-c4f0-4ba9-ab15-e6a4d3180b45<br /> |AdditionalTitle=Service Discovery<br /> |IntroductionText=The following diagram displays the architecture of GVP Service Discovery.<br /> |Image=Pe-gvp-service-discovery.png<br /> |PEConnections={{PEConnections<br /> |Connection=1<br /> |SourceType=Other<br /> |SourceOther=SD<br /> |DestinationType=Other<br /> |DestinationOther=Configuration Server<br /> |Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095<br /> |Port=8888<br /> |Purpose=TCP messages.<br /> <br /> SD connects to configuration server to Check/Add/Delete MCP applications.<br /> |Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f<br /> }}{{PEConnections<br /> |Connection=2<br /> |SourceType=Other<br /> |SourceOther=SD<br /> |DestinationType=Other<br /> |DestinationOther=Consul Agent<br /> |Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095<br /> |Port=8500/8501<br /> |Purpose=TCP messages.<br /> <br /> SD periodically syncs with Consul to get information of MCPs registered in Consul.<br /> |Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f<br /> }}{{PEConnections<br /> |Connection=3<br /> |SourceType=Other<br /> |SourceOther=Prometheus<br /> |DestinationType=Other<br /> |DestinationOther=SD<br /> |Protocol=53fca8fe-9174-417f-bff9-416ea8119f9e<br /> |Port=9090<br /> |Purpose=HTTP messages.<br /> <br /> SD metric upload to Prometheus.<br /> |Classification=b2dff270-19d6-4258-a380-da06305a143c<br /> }}{{PEConnections<br /> |Connection=4<br /> |SourceType=Other<br /> |SourceOther=Kubelet<br /> |DestinationType=Other<br /> |DestinationOther=SD<br /> |Protocol=53fca8fe-9174-417f-bff9-416ea8119f9e<br /> |Port=8080<br /> |Purpose=HTTP GET Requests and for liveness and readiness checks.<br /> |Classification=b2dff270-19d6-4258-a380-da06305a143c<br /> }}<br /> }}</div>

Karlabel https://all.docs.genesys.com/index.php?title=GVP/Current/GVPPEGuide/ArchitectureGVPConfigurationServer&diff=123307 2022-06-28T14:25:30Z

<p>Karlabel: Published</p> <hr /> <div>{{ArticlePEServiceArchitecture<br /> |ServiceId=512b7e2b-c4f0-4ba9-ab15-e6a4d3180b45<br /> |AdditionalTitle=Configuration Server<br /> |IntroductionText=The following diagram displays the architecture of GVP Configuration Server.<br /> |Image=Pe-gvp-configserver.png<br /> |PEConnections={{PEConnections<br /> |Connection=1<br /> |SourceType=Other<br /> |SourceOther=CS<br /> |DestinationType=Third Party<br /> |DestinationThirdParty=1a407778-58fe-4acd-8ca7-5af8eac31283<br /> |Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095<br /> |Port=5432<br /> |Purpose=TCP messages.<br /> <br /> GVP Config Server connection to database.<br /> |Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f<br /> }}{{PEConnections<br /> |Connection=2<br /> |SourceType=Other<br /> |SourceOther=Kubelet<br /> |DestinationType=Other<br /> |DestinationOther=SH<br /> |Protocol=53fca8fe-9174-417f-bff9-416ea8119f9e<br /> |Port=8300<br /> |Purpose=HTTP GET Requests and for liveness and readiness checks.<br /> |Classification=b2dff270-19d6-4258-a380-da06305a143c<br /> }}{{PEConnections<br /> |Connection=3<br /> |SourceType=Other<br /> |SourceOther=DB-Init<br /> |DestinationType=Third Party<br /> |DestinationThirdParty=1a407778-58fe-4acd-8ca7-5af8eac31283<br /> |Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095<br /> |Port=5432<br /> |Purpose=TCP messages.<br /> |Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f<br /> }}{{PEConnections<br /> |Connection=4<br /> |SourceType=Other<br /> |SourceOther=RM<br /> |DestinationType=Other<br /> |DestinationOther=CS<br /> |Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095<br /> |Port=8888<br /> |Purpose=TCP messages. RM connects to GVP Configuration Server connects to get configuration data.<br /> |Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f<br /> }}{{PEConnections<br /> |Connection=5<br /> |SourceType=Other<br /> |SourceOther=MCP<br /> |DestinationType=Other<br /> |DestinationOther=CS<br /> |Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095<br /> |Port=8888<br /> |Purpose=TCP messages. MCP connects to Configuration Server to get recording certificate details and Google keys.<br /> |Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f<br /> }}{{PEConnections<br /> |Connection=6<br /> |SourceType=Other<br /> |SourceOther=RS<br /> |DestinationType=Other<br /> |DestinationOther=CS<br /> |Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095<br /> |Port=8888<br /> |Purpose=TCP messages. RS connects to configuration server to fetch configuration data.<br /> |Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f<br /> }}{{PEConnections<br /> |Connection=7<br /> |SourceType=Other<br /> |SourceOther=SD<br /> |DestinationType=Other<br /> |DestinationOther=CS<br /> |Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095<br /> |Port=8888<br /> |Purpose=TCP messages. Service Discovery connects to Configuration Server to Check/Add/Delete MCP applications.<br /> |Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f<br /> }}<br /> }}</div>

Karlabel https://all.docs.genesys.com/index.php?title=RN/InteractionServer/100.0.005.1205&diff=120637 2022-05-23T17:08:22Z

<p>Karlabel: Published</p> <hr /> <div>{{ComponentRN<br /> |ComponentId=a9b31423-d59d-4402-b7cd-c18316cd517e<br /> |JQL=issuekey in (CPE-2836)<br /> |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a<br /> |ReleaseDate=2022-03-31<br /> |PrivateEditionReleaseDate=2022-03-31<br /> |HighlightBoilerplateId=f1dd5bf5-71af-4f28-94cc-185d57841e95<br /> |Containers=*ixn-100.0.003+16.tgz<br /> *interaction_server:100.0.005.1205<br /> *ixn_vq_node:100.0.005.0510<br /> *ixn_node:100.0.005.1200<br /> }}<br /> {{Issue<br /> |TicketNumber=CPE-2836<br /> |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400<br /> |NFBoilerplateId=f2aefbc5-e54b-480a-918f-debc77229718<br /> |SupportingDocumentation={{Link-AnywhereElse|product=IXN|version=Current|manual=IXNPEGuide}}<br /> }}</div>

Karlabel https://all.docs.genesys.com/index.php?title=File:Rpt_CBfilter_med.png&diff=32461 2020-02-14T07:26:20Z

<p>Karlabel: </p> <hr /> <div></div>

Karlabel https://all.docs.genesys.com/index.php?title=Draft:PEC-IVR&diff=32460 2020-02-14T07:15:39Z

<p>Karlabel: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=IVR Administration<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Type=Get Started<br /> |Title=How it works<br /> |Description=[[Draft:PEC-IVR/HIW|How IVR Works]]<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Release Notes<br /> |Title=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes]<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Install and Config<br /> |Title=Genesys IVR Offerings<br /> |Links=[https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/EntIVR Enterprise IVR]<br /> <br /> [https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/GVP GVP PaaS]<br /> |Columns=No<br /> }}<br /> }}</div>

Karlabel https://all.docs.genesys.com/index.php?title=Draft:PEC-IVR&diff=32459 2020-02-14T07:14:46Z

<p>Karlabel: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=IVR Administration<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Type=Get Started<br /> |Title=How it works<br /> |Description=[[Draft:PEC-IVR/HIW ]]<br /> <br /> &lt;br /&gt;<br /> [[Draft:Draft:PEC-IVR/HIW|Draft:PEC-IVR/HIW]]<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Release Notes<br /> |Title=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes]<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Install and Config<br /> |Title=Genesys IVR Offerings<br /> |Links=[https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/EntIVR Enterprise IVR]<br /> <br /> [https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/GVP GVP PaaS]<br /> |Columns=No<br /> }}<br /> }}</div>

Karlabel https://all.docs.genesys.com/index.php?title=Draft:PEC-IVR&diff=32458 2020-02-14T07:10:58Z

<p>Karlabel: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=IVR Administration<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Type=Get Started<br /> |Title=How it works<br /> |Description={{Link-AnywhereElse|product=PEC-IVR|topic=HIW|standalone|display text=How IVR works}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Release Notes<br /> |Title=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes]<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Install and Config<br /> |Title=Genesys IVR Offerings<br /> |Links=[https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/EntIVR Enterprise IVR]<br /> <br /> [https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/GVP GVP PaaS]<br /> |Columns=No<br /> }}<br /> }}</div>

Karlabel https://all.docs.genesys.com/index.php?title=Draft:PEC-IVR&diff=32457 2020-02-14T07:10:04Z

<p>Karlabel: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=IVR Administration<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Type=Get Started<br /> |Title=How it works<br /> |Description={{Link-AnywhereElse|product=PEC-IVR|topic=HIW|standalone|display text=How IVR works}}<br /> {{Link-SomewhereInThisVersion|topic=HIW|standalone|display text=How IVR works}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Release Notes<br /> |Title=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes]<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Install and Config<br /> |Title=Genesys IVR Offerings<br /> |Links=[https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/EntIVR Enterprise IVR]<br /> <br /> [https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/GVP GVP PaaS]<br /> |Columns=No<br /> }}<br /> }}</div>

Karlabel https://all.docs.genesys.com/index.php?title=Draft:PEC-IVR&diff=32067 2020-02-12T06:19:19Z

<p>Karlabel: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=IVR Administration<br /> |contentarea=PureEngage<br /> |landingpage=No<br /> |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Type=Get Started<br /> |Title=How it works<br /> |Description={{Link-AnywhereElse|product=PEC-IVR|topic=HIW|standalone|display text=How IVR works}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Release Notes<br /> |Title=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes]<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Install and Config<br /> |Title=Genesys IVR Offerings<br /> |Links=[https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/EntIVR Enterprise IVR]<br /> <br /> [https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/GVP GVP PaaS]<br /> |Columns=No<br /> }}<br /> |workspace_id=PEC-IVR<br /> }}</div>

Karlabel https://all.docs.genesys.com/index.php?title=Draft:PEC-IVR&diff=27110 2020-01-31T17:40:07Z

<p>Karlabel: </p> <hr /> <div>{{MintyDocsProduct<br /> |displayname=IVR Administration<br /> |contentarea=PureEngage Cloud<br /> |landingpage=No<br /> |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.<br /> |ComingSoon=No<br /> |MintyDocsProductLandingSections={{MintyDocsProductLandingSections<br /> |Type=Get Started<br /> |Title=How it works<br /> |Description={{#mintydocs_link:topic=PEC-IVR/HIW|standalone|display text=IVR in PureEngage}}<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Release Notes<br /> |Title=Release Notes<br /> |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes]<br /> |Columns=No<br /> }}{{MintyDocsProductLandingSections<br /> |Type=Install and Config<br /> |Title=Genesys IVR Offerings<br /> |Links=[https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/EntIVR Enterprise IVR]<br /> <br /> [https://all.docs-content.genesys.com/Draft:PEC-IVR/Current/Administrator/GVP GVP PaaS]<br /> |Columns=No<br /> }}<br /> |workspace_id=PEC-IVR<br /> }}</div>

Karlabel