Genesys Documentation - User contributions [en]

System/EOL PDF

2020-10-26T19:46:08Z

JMcMonagle:

{{ArticleSimplified
|DisplayName=Genesys™ Products and Components EOL Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track.
{{NoteFormat|
* For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
* For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported].
* See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
|}}
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
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System/EOL

2020-10-26T19:45:36Z

JMcMonagle:

{{ArticleSimplified
|DisplayName=Genesys™ Products and Components EOL Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track.
{{NoteFormat|
*For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
* To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.
* For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported].
* See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
|}}
====Download a EOL PDF====
To download a PDF of the document, click the link: <span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF].
</span></br>
Be aware that the EOL Announcement links are not active in the PDF version of this document.
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
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{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
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System/EOL PDF

2020-10-26T18:24:08Z

JMcMonagle:

System/EOL PDF

2020-10-26T18:23:12Z

JMcMonagle:

System/EOL

2020-10-26T18:22:30Z

JMcMonagle:

{{ArticleSimplified
|DisplayName=Genesys™ Products and Components EOL Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track.
{{NoteFormat|
*For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
* To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.
* See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
|}}
<span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]</span>
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
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{{#formlink:form=EOL
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</div></div><div class="pdf-table-landscape">

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GenesysEngageMulticloud

2020-10-19T15:20:39Z

JMcMonagle:

{{ContentAreaLandingPage
|ContentArea=Multicloud
|Description=Deliver competitively superior customer experiences and digital transformation at any scale.
|contentarea=Genesys Engage
}}
{{ContentAreaLandingPageSection
|Heading=Genesys Engage cloud - how it works
|Type=Other
|Description=Articles describing the basics of how different Genesys Engage cloud applications and features work, and how to get started using them.
|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Engage]]
|Status=No
}}
{{ContentAreaLandingPageSection
|Heading=All content
|Type=Other
|Description=A list to help you find all technical content available for Genesys Engage.
|Links=*[[System/AllContent|All applications]]
*[[UseCases|Use Cases]]
*[https://docs.genesys.com/Glossary Glossary]
*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release notes]
*[https://docs.genesys.com/Documentation/Options Configuration options]
*[[System|System-level]]
*[https://docs.genesys.com/Documentation/International International (translated)]
*[[System/AllDeprecations|Feature deprecations]]
|Status=No
}}
{{ContentAreaLandingPageSection
|Heading=User roles
|Type=Agent
|Description=Portal pages that pull together information for your role in Genesys Engage contact centers.
|Links=*[[PEC-Admin|Administrators]]
*[[PEC-Agent|Agents]]
*[[PEC-Super|Supervisors]]
*[[PEC-Developer|Developers]]
|Status=No
}}
{{ContentAreaLandingPageSection
|Heading=Hybrid integrations
|Type=Administrator
|Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud services.
|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Engage hybrid integrations]]
|Status=No
}}
{{ContentAreaLandingPageSection
|Heading=Genesys Engage on-premises
|Type=Supervisor
|Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
|Status=No
}}

System/EOL

2020-09-25T14:52:48Z

JMcMonagle:

{{ArticleSimplified
|DisplayName=Genesys™ Products and Components EOL Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track.
{{NoteFormat|
*For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
* To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.|}}
<span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]</span>
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
{{#switch:{{NAMESPACENUMBER}}|620=<div class="template-form">
{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
}}
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<div class="pdf-table-landscape">

<div style="font-size:80%">
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System/EOL PDF

2020-09-25T14:51:19Z

JMcMonagle:

System/EOL PDF

2020-09-25T14:47:59Z

JMcMonagle:

System/EOL

2020-09-25T14:42:43Z

JMcMonagle:

{{ArticleSimplified
|DisplayName=Genesys™ Products and Components EOL Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track and one table for product or component exceptions to suites on the EOL track.
{{NoteFormat|
*For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
* To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.|}}
<span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]</span>
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
{{#switch:{{NAMESPACENUMBER}}|620=<div class="template-form">
{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
}}
</div>|#default=}}
<div class="pdf-table-landscape">

<div style="font-size:80%">
{{#cargo_query:
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</div></div>
{{#css:
#sidebar-right {
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System/EOL

2020-09-25T14:33:30Z

JMcMonagle:

{{ArticleSimplified
|DisplayName=Genesys™ Products and Components EOL Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track and one table for product or component exceptions to suites on the EOL track.
{{NoteFormat|
*For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
* To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.|}}
<span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]</span>
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
{{#switch:{{NAMESPACENUMBER}}|620=<div class="template-form">
{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
}}
</div>|#default=}}
<div class="pdf-table-landscape">

<div style="font-size:80%">
{{#cargo_query:
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|where=EOLTrack="1" AND _pageName!="EOLData"
|rows per page=20
|format=dynamic table
|limit=10000
}}

</div></div>
{{#css:
#sidebar-right {
display:none;}
}}

System/EOL

2020-09-25T14:30:21Z

JMcMonagle:

{{ArticleSimplified
|DisplayName=End of Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track and one table for product or component exceptions to suites on the EOL track.
{{NoteFormat|
*For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
* To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.|}}
<span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]</span>
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
{{#switch:{{NAMESPACENUMBER}}|620=<div class="template-form">
{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
}}
</div>|#default=}}
<div class="pdf-table-landscape">
==Suites, products, and components on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
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|rows per page=20
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|limit=10000
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{{#css:
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System

2020-09-21T15:53:58Z

JMcMonagle: Published

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|workspace_id=System
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Draft:System

2020-09-21T15:53:37Z

JMcMonagle:

System

2020-09-21T15:49:19Z

JMcMonagle: Published

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|Links=*{{Link-Standalone|topic=System/EOL}}
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Draft:System

2020-09-21T15:48:57Z

JMcMonagle:

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Draft:System

2020-09-21T15:46:41Z

JMcMonagle:

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Draft:System

2020-09-21T15:44:56Z

JMcMonagle:

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|Links=*[https://docs.genesys.com/Documentation/System System-level documentation for Genesys Engage on-premises]
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System/EOL

2020-09-10T15:54:24Z

JMcMonagle: Published

{{ArticleSimplified
|DisplayName=End of Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track and one table for product or component exceptions to suites on the EOL track.
{{NoteFormat|
*For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
* To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.|}}
<span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/Draft:System/EOL_PDF Download PDF]</span>
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
{{#switch:{{NAMESPACENUMBER}}|620=<div class="template-form">
{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
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<div class="pdf-table-landscape">
==Suites, products, and components on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
tables=EOL
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
|where=EOLTrack="1" AND _pageName!="EOLData"
|rows per page=20
|format=dynamic table
|limit=10000
}}
</div></div><div class="pdf-table-landscape">
==Products and components that are exceptions to suites on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
tables=EOL
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
|where=EOLTrack="0" AND _pageName!="EOLData"
|rows per page=20
|limit=10000
|format=dynamic table
}}
</div></div>

Draft:System

2020-09-10T15:46:22Z

JMcMonagle:

{{MintyDocsProduct
|displayname=System-Level Documentation
|editors=Chris.lee
|contentarea=Multicloud
|landingpage=No
|definition=Genesys system-level guides provide system-level reference information about the Genesys operating environment, supported media interfaces, product availability, interoperability, licensing, hardware sizing, database sizing, and migration.
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=GenesysEngage-cloud
|Type=Get Started
|Title=Genesys Engage
|Description=System-level documentation for Genesys Engage cloud and cloud private edition coming here soon (you can view the [https://docs.genesys.com/Documentation/System existing system documentation]).
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=GenesysEngage-cloud
|Type=Related Documentation
|Title=Deprecation notices
|Description=View all deprecation notices for Genesys Engage cloud.
|Links=*{{Link-Standalone|topic=System/AllDeprecations}}
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=GenesysEngage-cloud
|Type=Release Notes
|Title=On-premises
|Description=You can access Genesys Engage on-premises content at the link below.
|Links=*[https://docs.genesys.com/Documentation/System System-level documentation for Genesys Engage on-premises]
|Columns=No
}}
|workspace_id=System
}}

CC Pulse+ Templates/EOL/7.2

2020-09-03T21:17:49Z

JMcMonagle:

{{EOL
|Platform=Genesys Engage on-premises
|ItemName=CCPulse+ Templates
|MajorRelease=7.2
|ItemType=Product
|EOLTrack=No
}}

System/EOL

2020-08-17T20:33:53Z

JMcMonagle: Published

{{ArticleSimplified
|DisplayName=End of Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track and one table for product or component exceptions to suites on the EOL track.
{{NoteFormat|For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.|}}
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
{{#switch:{{NAMESPACENUMBER}}|620=<div class="template-form">
{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
}}
</div>|#default=}}
==Suites, products, and components on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
tables=EOL
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
|format=dynamic table
|where=EOLTrack="1" AND _pageName!="EOLData"
|rows per page=20
|limit=10000
}}
</div>
==Products and components that are exceptions to suites on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
tables=EOL
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
|format=dynamic table
|where=EOLTrack="0" AND _pageName!="EOLData"
|rows per page=20
|limit=10000
}}
</div>

System/EOL

2020-08-17T20:32:08Z

JMcMonagle: Published

{{ArticleSimplified
|DisplayName=End of Life Cycle Table
|Context=Provides the End of Life (EOL) statuses for Genesys Engage suites, products, and components; one table for those on the EOL track and one table for product or component exceptions to suites on the EOL track.
{{NoteFormat|For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.|}}
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
{{#switch:{{NAMESPACENUMBER}}|620=<div class="template-form">
{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
}}
</div>|#default=}}
==Suites, products, and components on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
tables=EOL
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
|format=dynamic table
|where=EOLTrack="1" AND _pageName!="EOLData"
|rows per page=20
|limit=10000
}}
</div>
==Products and components that are exceptions to suites on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
tables=EOL
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
|format=dynamic table
|where=EOLTrack="0" AND _pageName!="EOLData"
|rows per page=20
|limit=10000
}}
</div>

System/EOL

2020-08-17T20:25:56Z

JMcMonagle: Published

{{ArticleSimplified
|DisplayName=End of Life Cycle Table
|Context=Lists the End of Life (EOL) statuses for Genesys Engage suites, products, and components.{{NoteFormat|For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.|}}
|urlname=EOL
|product=Draft:System
|Standalone=Yes
}}
{{#switch:{{NAMESPACENUMBER}}|620=<div class="template-form">
{{#formlink:form=EOL
|link type=button
|link text=Add a new EOL entry
}}
</div>|#default=}}
==Suites, products, and components on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
tables=EOL
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
|format=dynamic table
|where=EOLTrack="1" AND _pageName!="EOLData"
|rows per page=20
|limit=10000
}}
</div>
==Products and components that are exceptions to suites on the EOL track==
<div style="font-size:80%">
{{#cargo_query:
tables=EOL
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
|format=dynamic table
|where=EOLTrack="0" AND _pageName!="EOLData"
|rows per page=20
|limit=10000
}}
</div>

Draft:PEC-Agent

2020-08-12T22:38:58Z

JMcMonagle:

{{MintyDocsProduct
|displayname=Agent
|editors=avillama
|contentarea=Multicloud
|landingpage=No
|definition=Agents are the front line of the contact center. You communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. You can be assigned to specific channels, consult with team members, and help customers by providing standard responses to their questions.
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Type=Get Started
|Links={{Link-Standalone|topic=PEC-Agent/GetStarted|display text=Getting started for agents}}
|Columns=No
}}{{MintyDocsProductLandingSections
|Type=XYZ Documentation
|Title=Communicate with customers and team members
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|display text=Getting started with Agent Desktop}}
*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent|topic=GPASFLGettingStarted|display text=Working with GPlus Adapter for Salesforce}}
*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|display text=Gplus Adapter for Microsoft Dynamics 365 Agent's Guide}}
*{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|display text=Gplus Adapter for ServiceNow Agent's Guide}}
*{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}}
*{{Link-Standalone|topic=PEC-VM/Users}}
|Columns=No
}}{{MintyDocsProductLandingSections
|Type=XYZ Documentation
|Title=Manage your work schedule
|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO}}
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO}}
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO}}
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO}}
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal information}}
|Columns=No
}}
|workspace_id=PEC-Agent
}}

Virtual Hold Software Suite/EOL/6.6

2020-08-12T15:01:39Z

JMcMonagle:

{{EOL
|Platform=Genesys Engage on-premises
|ItemName=Virtual Hold Software Suite
|MajorRelease=6.6
|ItemType=Product
|EOLTrack=Yes
|EOLEOCSAnnouncement=February 29, 2019
|LastOrderDate=January 15, 2019
|EndOfMaintenance=February 29, 2019
|EndOfSupport=June 30, 2019
|Documentation=[https://genesyspartner.force.com/customercare/servlet/fileField?id=0BE1T000000kB9y End of Life Announcement]
}}

Genesys App Automation Platform (GAAP)/EOL/3.6

2020-08-11T20:26:53Z

JMcMonagle:

{{EOL
|Platform=Genesys Engage on-premises
|ItemName=Genesys App Automation Platform (GAAP)
|MajorRelease=3.6
|ItemType=Product
|EOLTrack=Yes
|EOLEOCSAnnouncement=July 31, 2020
|LastOrderDate=December 31, 2020
|EndOfMaintenance=December 31, 2021
|EndOfSupport=July 31, 2022
|Documentation=[https://genesyspartner.force.com/customercare/servlet/fileField?id=0BE1T000000kBAr End of Life Announcement]
}}