Describes the Task routing add-on, its capabilities, and measurement in Genesys Choice.
The Genesys Task Routing (GTR) add-on provides the ability to implement a single routing platform for all interactions.
|Billable item||Number of 'workitem' interactions created within a billing period|
|Unit of measure||Objects Count|
|Metric definition and capabilities||A sub-type of interaction that is defined as a request and submitted to Genesys routing to route a task.
Note: The task does not actually need to be routed in order to be counted.
|Data source||Genesys Info Mart database|
|Deployment model||One global instance of Genesys Info Mart database for each tenant|