Outbound Campaign Transactions
From Genesys Documentation
Describes the Outbound campaign add-on, its capabilities, and measurement in Genesys Choice.
|Billable item||Number of CX Contact enabled transactions.|
|Unit of measure||Objects Count|
|Metric definition and capabilities||A sub-type of interaction that is either initiated by an agent or by a computer towards a target number. This interaction is counted regardless of a connection being established between the two parties or even if no attempt is made to reach the target number because the target number is part of a "Do not call List". CX Outbound Interactions are also counted for outgoing SMS and Emails.|
|Data source||Genesys Info Mart database|
|Deployment model||One global instance of Genesys Info Mart database for each tenant.|