From Genesys Documentation
Describes the IVR add-on, its capabilities, and measurement in Genesys Choice.
The IVR add-on provides its services through IVR services in GVP.
|Billable item||The total number of minutes consumed by IVR services in the billing period.|
|Unit of measure||Minutes|
|Metric definition and capabilities||The IVR meter starts when the IVR service is initially invoked, and continues to run for as long as the IVR service is being used. On a daily basis, the sum of seconds of all calls is rounded-up to the nearest minute.
The IVR add-on provides the following self-service and/or assisted service capabilities.
|Data source||Genesys Info Mart database, GVP Reporting Server database|
|Deployment model||For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants.|