Gplus Workforce Management (Gplus WFM)
Describes the Gplus Workforce Management bundle and its capabilities in Genesys Choice.
|Billable item||Concurrent and Named number of agents who have login sessions as registered by Gplus WFM Adapter|
|Unit of measure||Agent Count|
|Metric definition and capabilities|
The total number of unique agents registered by adapter during the month.
Calculated with 1 second precision, a peak number of concurrently active unique agents using the adapter during the given day.
CapabilitiesThe Gplus Adapter for Workforce Management (Gplus WFM) is a software solution that provides integration between a third party WFM system and Genesys routing solutions. Genesys event data is filtered and aggregated to provide interval activity data and a real-time data feed for the WFM system. Gplus WFM supports Aspect, Calabrio Teleopti, NICE IEX, and Verint.
|Data source||Genesys Info Mart database|
|Deployment model||One global instance of Genesys Info Mart database for each tenant|