Digital 2 bundle
Describes the Digital 2 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics.
The Digital 2 bundle provides capabilities across Social Engagement and Messaging channels including Facebook, WhatsApp, and Twitter. When you sign up for the Digital 2 bundle, the Digital 1 bundle is also included in your package.
The Digital 2 users are billed based on consumption type - Named or Concurrent user. For more details about Digital 2 users, see the Metric definition section below.
|Billable item||Users are counted and billed as Digital 2 users in a given billing period if they use any of the Social or Messaging channels' capabilities. If a User ID is counted as a Digital 2 User, that unique User ID is not counted again as a Digital 1 user during the billing period.
|Unit of measure||User|
|Metric definition and capabilities|
Named Digital 2 users
Concurrent Digital 2 users
Digital 2 capabilities
If you are looking for core digital channels like chat, email, and SMS, see the Digital 1 bundle.If you are looking for inbound voice and outbound capabilities (including SMS and Email), see the Voice 1 and Voice 2 bundles.
|Data source||Genesys Info Mart database|
|Deployment model||One global instance of Genesys Info Mart database for each tenant.|