Digital 1 bundle
Describes the Digital 1 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics.
The Digital 1 bundle provides core digital customer service capabilities across web and mobile chat, email, and SMS channels. In addition, the Digital 1 bundle provides applications for Routing/Context Routing, Agent Workspace, Reporting, Workload and Configuration tools.
With the Digital 1 bundle, you have access to the following GWS APIs:
- Workspace API
- Provisioning API
- Statistics API
Additionally, you have access to the APIs included in the following capabilities section.
|Billable item||Users are counted and billed as Digital 1 users in a given billing period if they use any of the following features:
|Unit of measure||User|
|Metric definition and capabilities|
Named Digital 1 users
Concurrent Digital 1 users
If you are looking for additional social engagement and messaging channels like Facebook, WhatsApp, and Twitter, see the Digital 2 bundle.If you are looking for inbound voice and outbound capabilities (including SMS and Email), see the voice bundles - Voice 1 and Voice 2.
|Data source||Genesys Info Mart database|
|Deployment model||One global instance of Genesys Info Mart database for each tenant.|