Genesys Choice

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This manual is for version Current of System-Level Documentation.


Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article Description
Article Description
ASR/TTS Describes the ASR/TTS add-on, its capabilities, and measurement in Genesys Choice.
Digital 1 bundle Describes the Digital 1 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics.
Digital 2 bundle Describes the Digital 2 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics.
Genesys Choice overview Learn about Genesys Choice for Multicloud CX and its capabilities.
Gplus Workforce Management (Gplus WFM) Describes the Gplus Workforce Management bundle and its capabilities in Genesys Choice.
Intelligent Workload Distribution (IWD) Describes the IWD add-on, its capabilities, and measurement in Genesys Choice.
IVR Describes the IVR add-on, its capabilities, and measurement in Genesys Choice.
Outbound Campaign Transactions Describes the Outbound campaign add-on, its capabilities, and measurement in Genesys Choice.
Task routing Describes the Task routing add-on, its capabilities, and measurement in Genesys Choice.
Voice 1 bundle Describes the Voice 1 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics.
Voice 2 bundle Describes the Voice 2 bundle in Genesys Choice, its capabilities, and measurement through BDS metrics.
Voicemail Describes the voicemail add-on, its capabilities, and measurement in Genesys Choice.
Workforce Optimization (WFO) 1A bundle Describes the WFO 1A bundle, its capabilities, and measurements in Genesys Choice.
Workforce Optimization (WFO) 1B bundle Describes the WFO 1B bundle, its capabilities, and measurements in Genesys Choice.
Workforce Optimization (WFO) 2 bundle Describes the WFO 2 bundle, its capabilities, and measurements in Genesys Choice.

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