Event tag examples - Genesys Cloud Resource Center

Examples

Event Tag	Action Map Trigger
Add to cart	Visitor removes an item from a cart.
Remove from cart	Visitor submits a form.
Submit quote	Visitor re-submits details multiple times into a free form box.
Multiple entries in box	Visitor receives an error message after submitting a form.
Adobe Analytics CMP Tracking in URL	Visitor is on the checkout page and starts viewing other pages without returning to the checkout within 5 minutes.
Scroll to Bottom	Visitor scrolls to the bottom of a page. See the scenario.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.