Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
4. CONSOLIDATED
& STATUS GEC AWS :
2. PM-CONTROLLED or
3. PLANNED
Use the filters below to narrow your results.
Designer Flowchart UI (1) ·
Designer Visual IVR (1) ·
Dialog Engine NLU (1) ·
Email Classic (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Interaction Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Rich Media for Chatbots & Messaging (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
WebRTC Media Service* (1) ·
Workforce Management (1)
None (1) ·
- verify Portico support in specific geo-regions (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Available to current Reactive Chat customers only (1) ·
Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) ·
Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) ·
incl, SOW-145 (1) ·
Included into Designer as a feature (1) ·
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1)
Designer Flowchart UI (1) ·
Designer Visual IVR (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Interaction Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Rich Media for Chatbots & Messaging (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
WebRTC Media Service* (1) ·
Workforce Management (1)
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