Drilldown: Test Capabilities

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Test Capabilities > NOTES : - verify Portico support in specific geo-regions or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or Social Engagement will be available when the rest of the suite is GA

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