Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & NOTES : Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP

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