Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE 
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& STATUS GEC AWS:
2. PM-CONTROLLED
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& STATUS GEC AWS:
2. PM-CONTROLLED Use the filters below to narrow your results.
CATEGORY:
NAME:
Agent Assist (1) ·
Agent Scripting (1) ·
Chatbots (1) ·
Dialog Engine NLU (1) ·
Email Classic (1) ·
Employee Performance (WE03) (1) ·
External Task Routing (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Intelligent Workload Distribution (1) ·
Interaction Recording (1) ·
Messaging (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Resource Management (WE02) (1) ·
Rich Media for Chatbots & Messaging (1) ·
Screen Capture (1) ·
Social Engagement (1) ·
Speech Analytics (GIA) (1) ·
Voicebots (1) ·
WebRTC Media Service* (1) ·
Workforce Management (1) ·
Workspace Toolkit (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
STATUS GEC AWS: (Click arrow to add another value)
NOTES:
None (1) ·
- verify Portico support in specific geo-regions (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Available to current Reactive Chat customers only (1) ·
Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) ·
Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) ·
Genesys Universal Scripting – PS Asset (1) ·
incl, SOW-145 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Social Engagement will be available when the rest of the suite is GA (1)
CAPABILITY AZURE:
None (1) ·
=_NA (1) ·
Agent Assist (1) ·
Agent Scripting (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Messaging (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Resource Management (WE02) (1) ·
Social Engagement (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_Callback (1) ·
_Chatbot, _Messaging (1) ·
_ChatBot, _VoiceBot (1) ·
_GWS API (1) ·
_Inbound SMS, MMS (1) ·
_NA (1) ·
_TBD (1) ·
_WWE (1) ·
_WWE, _SIP Phone (1)
CAPABILITY AWS:
None (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Interaction Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Rich Media for Chatbots & Messaging (1) ·
Screen Capture (1) ·
Social Engagement (Twitter, FB) (1) ·
Speech Analytics (GIA) (1) ·
WebRTC Media Service* (1) ·
Workforce Management (1) ·
Workspace Toolkit (1)
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