Drilldown: Test Capabilities

Test Capabilities > FEATURE LEVEL GEC AZURE : 1. CAPABILITY or 3. FEATURE & STATUS GEC AZURE: 3. PLANNED

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CATEGORY:

None (1) · AI (1) · Digital (1)

NAME:

Agent Scripting (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · IVR PaaS (1) · Knowledge Management (1) · Messaging (1) · Predictive Routing (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Social Engagement (1)

FEATURE LEVEL GEC AZURE: (Click arrow to add another value)

None · 1. CAPABILITY · 2. USE CASE · 3. FEATURE · Mobile Chat · Other

STATUS GEC AZURE: (Click arrow to add another value)

None · 0. NA · 1. STANDARD · 2. PM-CONTROLLED · 3. PLANNED · 4. CONSOLIDATED · Vadim D · _BD · Other

STATUS GEC AWS:

0. NA (1) · 1. Standard (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)

TIME EAP GEC AZURE:

None (1) · 1Q21 (1) · NA (1) · _NA (1)

TIME PA GEC AZURE:

None (1) · 1Q21 (1) · 3Q21 (1) · TBD (1)

NOTES:

None (1) · Genesys Universal Scripting – PS Asset (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · Nuance ASR (1) · Nuance TTS (1) · Social Engagement will be available when the rest of the suite is GA (1)

CAPABILITY AZURE:

Agent Scripting (1) · IVR PaaS (1) · Knowledge Management (1) · Messaging (1) · Predictive Routing (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Social Engagement (1) · _Enterprise IVR (1)

CAPABILITY AWS:

None (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · IVR PaaS (1) · Social Engagement (Twitter, FB) (1)

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