Drilldown: Test Capabilities
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Test Capabilities > NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Available to current Reactive Chat customers only or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance ASR or
Other
& CAPABILITY AWS :
Reactive Chat or
None
Use the filters below to narrow your results.
Agent Scripting (1) ·
Context Routing (1) ·
Email (1) ·
Employee Performance (WE03) (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Reactive Chat (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1)
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