Drilldown: SMART Meta
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ID:
Title:
Genesys Call Tracking & Attribution (1) ·
Genesys Chat Routing (1) ·
Genesys Co-browse (1) ·
Genesys Digital Auto-response (1) ·
Genesys Digital Callback (1) ·
Genesys Dynamic Case Management (1) ·
Genesys Email Auto Response (1) ·
Genesys Email Routing (1) ·
Genesys Holistic Customer Journey (1) ·
Genesys In-App Messaging (1) ·
Genesys Lead Engagement (1) ·
Genesys Long-lived Messaging (1) ·
Genesys Messaging (1) ·
Genesys Personalized Digital Routing (1) ·
Genesys Personalized Task Distribution (1) ·
Genesys Predictive Engagement (1) ·
Genesys Proactive Callback for Customer Service (1) ·
Genesys Proactive Chat for Customer Service (1) ·
Genesys SMS Routing (1) ·
Genesys Social Media Routing (1) ·
Genesys Social Messaging for Sales (1) ·
Genesys Task Distribution-Workgroup (1) ·
Genesys Web Monitor (1) ·
Genesys Work and Lead Distribution (1) ·
Genesys Work Automation (1) ·
Genesys Work Distribution (1)
Subtitle:
Allocate dynamically generated phone numbers to web visitors to track & attribute their calls to sales campaigns. (1) ·
Apply personalized routing to digital interactions (1) ·
Automate responses for digital interactions (1) ·
Automate responses to inbound emails (1) ·
Combine Genesys Omnichannel customer experience with Dynamic Case Management to support human-centric automation, continuous innovation and transformation. (1) ·
Enable customers to request a callback from your website or app (1) ·
Engage customers in sales conversations using their favourite messaging channels. (1) ·
Engage customers in sales conversations within your mobile app. (1) ·
Engage with your customers through social channels (1) ·
Extend journey orchestration to back-office workflows (1) ·
Extend web messaging, voice or chat interactions with Co-browse (1) ·
Improve customer conversions by offering a callback (1) ·
Improve customer conversions by proactively offering chat (1) ·
Monitor customer behavior on your website to enable proactive engagement (1) ·
Offer a powerful new way for customers to connect with you directly in Messages (1) ·
Optimize tasks sent to workbins (1) ·
Optimizing work distribution across the enterprise to deliver all promises on time (2) ·
Prioritize and distribute missed sales conversion opportunities (1) ·
Push tasks to workers' personal queues based on multiple data sources (1) ·
Route chat interactions to the best skilled resource (1) ·
Route email interactions to the best skilled resource (1) ·
Route SMS interactions to the best resource (1) ·
Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1) ·
Use long-lived message history to support sales of considered purchases. (1) ·
Use machine learning to predict the right time to engage customers using information from all interaction channels. (1)
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Showing below up to 26 results in range #1 to #26.
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- BO05/Canonical
- BO11/Canonical