Drilldown: SMART Meta

Choose a table:

: Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule.

or Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.

or Record the entire IVR interaction

Use the filters below to narrow your results.

EE21 (1) · WE02 (1) · WF01 (1)

Genesys Forecasting and Scheduling (1) · Genesys IVR Recording (1) · Resource Management (1)

None (1) · Employee Engagement (2)

Workforce Engagement (3)

Showing below up to 3 results in range #1 to #3.

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Drilldown: SMART Meta

E

W

W cont.