Drilldown: SMART Meta

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SMART Meta > Subtitle : Improve operational effectiveness by better managing agent non-working time or Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule.

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ID:
EE03 (1) · WF01 (1)
Title:
Genesys Forecasting and Scheduling (1) · Genesys Shrinkage Management (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Employee Engagement (1)
Solution:
Workforce Engagement (2)

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