Drilldown: SMART Benefits

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SMART Benefits > CanonicalBenefitID : Improved Insights and Visibility or Reduced Overtime Costs or None

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CanonicalBenefitID: (Click arrow to add another value)
UCBenefitID:
None (8) · Improved Agent Adherence (1) · Improved Agent Competency (12) · Improved Containment Rate (13) · Improved Conversion Rates (9) · Improved Customer Experience (65) · Improved Employee Attrition Rate (1) · Improved Employee Occupancy (3) · Improved Employee Productivity (5) · Improved Employee Satisfaction (12) · Improved Employee Utilization (41) · Improved First Contact Resolution (45) · Improved Insights and Visibility (5) · Improved Net Promoter Score (1) · Increased Contact Rate (3) · Increased Response Rates (3) · Increased Revenue (32) · Reduced Administration Costs (35) · Reduced Customer Churn (4) · Reduced Deployment Costs (6) · Reduced Employee Attrition (12) · Reduced Handle Time (43) · Reduced Interaction Abandonment (12) · Reduced Interaction Transfers (5) · Reduced IT Operational Costs (10) · Reduced Overtime Costs (4) · Reduced Penalties and Fines (14) · Reduced Transfers (8) · Reduced Volume of Interactions (9)

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