Drilldown: GEcTelCon

GEcTelCon > TAX1: Voice - endpoint

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TAX1: (Click arrow to add another value)

Carrier Service · Data · Voice - endpoint · Voice - trunked · Other · None

TAX2:

Genesys Softphone (SIP) (1) · Hard Phone (1) · Remote agent (1) · WebRTC (browser based) (1) · WebRTC (softphone based) (1)

Method:

Microsoft Teams (1) · Private IP (1) · PSTN (1) · Public IP (1)

StatusAzure:

0. NA (1) · 1. Standard (1) · 2. PM-Controlled (1)

StatusAWS:

0. NA (1) · 1. Standard (1) · 2. PM-Controlled (1)

Notes:

None (1) · Agent is reached as PSTN endpoint. (1) · Azure: requires customer SBC for TLS/SRTP encryption to Genesys SBC. Unencrypted between customer SBC and SIP softphone. (1) · Azure: Use browser-based webRTC (favorable product roadmap) (1) · Azure: using Private IP service. AWS: using MPLS. (1) · Azure: via Microsoft Teams Direct Routing between Genesys and MS. Remote agent call forwarding only...no presence or desktop integration. (1) · Chrome, Firefox, or Chromium Edge (1) · GEC on AWS/MPLS supports specific vendors/models. In Azure, hardphone behind customer PBX and SIP trunk...not direct registered. (1)

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