Drilldown: GEcCap

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GEcCap > StatusAWS: 2. PM-Controlled

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Category:
AI (1) · Digital (1) · Inbound (1) · Open Platform (1) · PS Assets (1) · Self-Service (1) · WEM (1)
Name:
Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · Email Classic (1) · Employee Performance (1) · External Task Routing (1) · Genesys Multicloud CX API: Provisioning (1) · Genesys Multicloud CX APIs: Statistics (1) · Genesys Multicloud CX APIs: Workspace API / Voice, Chat (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · In-browser WebRTC Support (1) · Intelligent Workload Distribution (1) · Interaction Recording (1) · Messaging (1) · Mobile Callback (GES Callback) (1) · Mobile Click-to-Call (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (1) · Quality Management (1) · Reactive Chat (1) · Resource Management (1) · Rich Media for Chatbots and Messaging (1) · Screen Capture (1) · Social Engagement (1) · Speech Analytics (GIA) (1) · Voicebots (1) · WebRTC Media Service (1) · Workforce Management (1) · Workspace Toolkit (1)
FeatureLevelAzure:
None (1)
StatusAzure:
0. NA (1) · 2. PM-Controlled (1) · 3. Planned (1) · 4. Consolidated (1)
StatusAWS: (Click arrow to add another value)
TimeEAPAzure:
None (1)
TimePAAzure:
None (1) · 1Q21 (1)
CapabilityAzure:
Agent Assist (1) · Agent Scripting (1) · Callback (1) · Chatbot, Messaging (1) · Chatbots (1) · Employee Performance (WE03) (1) · External Task Routing (1) · function(){return error.na;} (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · Messaging (1) · NA (1) · Predictive Engagement (1) · Predictive RoutingPM_SME=Rob Marchand (1) · Quality Assurance and Compliance (WE01) (1) · Resource Management (WE02) (1) · Social Engagement (1) · Voicebots (1) · Workspace Toolkit (1) · WWE (1) · WWE, SIP Phone (1)
CapabilityAWS:
None (1) · Genesys Multicloud CX API: Provisioning (1) · Genesys Multicloud CX APIs: Statistics (1) · Genesys Multicloud CX APIs: Workspace API / Voice, Chat (1) · In-browser WebRTC Support (1) · Interaction Recording (1) · Mobile Callback (GES Callback) (1) · Mobile Click-to-Call (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Rich Media for Chatbots and Messaging (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · WebRTC Media Service (1) · Workforce Management (1) · Workspace Toolkit (1)
PM SME:
None (1) · Bhanu Suravarapu (1) · Bill Mitchell, Lee Qiao (1) · Dinesh Neralla (1) · Kimlan Do (1) · Lee Qiao (1) · Michael Davies​ (1) · Prashant Verma (1) · Rob Marchand (1) · Stephane Saada (1) · Stephane Saada, Mark Brophy (1) · Subhajit Dutta (1) · Umer Rabbani (1) · Veit Irtenkauf (1) · Vinod Seshasayee (1)

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