Drilldown: GEC AzAWSDiffs UseCases
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Genesys Advanced Text and Speech Analytics (1) ·
Genesys Agent Assist (1) ·
Genesys Call Routing (1) ·
Genesys Compliance Recording (1) ·
Genesys Quality Management (1) ·
Genesys Selective Recording (1) ·
Genesys Speech Analytics (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Voice and Screen Recording (1) ·
Genesys Voice Recording (1)
None (1) ·
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) ·
Last agent routing is not supported at this time - Feb-2021 (1) ·
Required location-based storage for recordings -- geography dependent. (1)
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