Drilldown: GEC AzAWSDiffs UseCases
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GEC AzAWSDiffs UseCases > Name:
Genesys Text and Speech Analytics for Customer Service
& Notes
:
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available.
or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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