Drilldown: GEC AzAWSDiffs UseCases
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GEC AzAWSDiffs UseCases > Name:
Genesys Task-based Scheduling 
& Notes :
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud.
& Notes :
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. Use the filters below to narrow your results.
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