Drilldown: GCXI Metric

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GCXI Metric > mediaType: All (Except email)

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type:
Detail (2) · Disposition (6)
mediaType: (Click arrow to add another value)
dataType:
Number (8)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Business Attribute > BA Customer (2) · Detail > Handling Attempt (2) · Queue (2)
displaysInFolder:
None (6) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
internalMetricID:
None (4) · A_CONFERENCE_INITIATED (2) · A_CONFERENCE_RECEIVED_ACCEPTED (2) · IRF_CONFERENCE_INITIATED_TIME (2) · IRF_CONFERENCE_RECEIVED_TIME (2) · Q_CONFERENCE_INIT_AGENT (2) · T_CONFERENCE_INIT_AGENT (2)
dbTable:
AG2_AGENT_*.CONF_ACCEPTED_ENGAGE_TIME+CONF_ACCEPTED_HOLD_TIME (2) · AG2_AGENT_QUEUE_[*].CONFERENCE_INITIATED (2) · AG2_AGENT_[*].CONFERENCE_INITIATED or AG2_AGENT_GRP_[*].CONFERENCE_INITIATED (2) · AG2_AGENT_[*].CONFERENCE_RECEIVED_ACCEPTED or AG2_AGENT_GRP_[*].CONFERENCE_RECEIVED_ACCEPTED (2) · AG2_ID_*.CONFERENCE_INIT_AGENT (2) · AG2_QUEUE_GRP_[*].CONFERENCE_INIT_AGENT (2) · AG2_QUEUE_[*].CONFERENCE_INIT_AGENT (2) · INTERACTION_RESOURCE_FACT_GI2.CONF_INIT_TALK_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CONF_JOIN_TALK_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CONS_INIT_TALK_DURATION (2)
calculation:
None (8)
usedIn:
None (8) · Agent Transfer Summary Report (2) · Agent Utilization Report (2) · Interaction Handling Attempt Report (2) · Transfer Dashboard (2)
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
AgentActivityConferenceAcceptedTime (2) · AgentActivityConferenceInitiated (2) · AgentActivityConferenceReceivedAccepted (2) · AgentActivityQueueConferenceInitiated (2) · BusinessAttributeBACustomerConferenceInitatedAgent (2) · DetailHandlingAttemptConferenceInitiatedTime (2) · DetailHandlingAttemptConferenceReceivedTime (2) · DetailHandlingAttemptConsultInitiatedTime (2) · QueueConferenceInitiatedAgent (2)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-04-25 21:39:52)"