Drilldown: GCXI Metric

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GCXI Metric > folder : Chat > Agent or Queue > Q Consults & usedIn: None

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type:
None (2) · Disposition (2)
mediaType:
None (2) · All (except Chat) (2) · Open (Sync) (2) · Voice (2)
dataType:
None (2) · number (4)
folder: (Click arrow to add another value)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · QC_CONSULT_ABANDONED_STANDARD_TIME (2) · QC_CONSULT_ABANDONED_TIME (2) · QC_CONSULT_ABANDONED_TIME_MAX (2) · QC_CONSULT_ACCEPTED_AGENT_THR (2) · QC_CONSULT_ACCEPTED_AGENT_TIME (2) · QC_CONSULT_ACCEPTED_THR (2) · QC_CONSULT_ACCEPTED_TIME (2) · QC_CONSULT_ACCEPTED_TIME_MAX (2) · QC_CONSULT_CLEARED_TIME (2) · QC_CONSULT_CLEARED_TIME_MAX (2) · QC_CONSULT_DISTRIBUTED_TIME (2) · QC_CONSULT_DISTRIBUTED_TIME_MAX (2) · QC_CONSULT_NOTACCEPTED (2) · QC_CONSULT_RCV_ACC_WARM_TIME (2) · QC_CONSULT_TRANSFER_INIT_AGENT (2)
dbTable:
None (4)
Other values:
calculation:
None (4) · Calculated as the sum of Chat > Agent > Consult Received Engage Time plus Chat > Agent > Consult Received Hold Time. (2) · Calculated as the sum of Chat > Agent > Consult Received Warm Engage Time plus Chat > Agent > Consult Received Warm Hold Time. (2) · Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
ChatAgentAbandonedWaitingTime (2) · ChatAgentAlertDuration (2) · ChatAgentcHoldTime (2) · ChatAgentConsultReceivedEngageTime (2) · ChatAgentConsultReceivedEngageWarmTime (2) · ChatAgentConsultReceivedHoldTime (2) · ChatAgentConsultReceivedTime (2) · ChatAgentConsultReceivedWarmHoldTime (2) · ChatAgentConsultReceivedWarmTime (2) · ChatAgentConsultReceivedWarmWrap (2) · ChatAgentConsultReceivedWarmWrapTime (2) · ChatAgentConsultReceivedWrap (2) · ChatAgentConsultReceivedWrapTime (2) · ChatAgentEngageTime (2) · ChatAgentInteractionsLessTimetoAccept (2) · ChatAgentInteractionsLongTimetoAccept (2) · ChatAgentRejected (2) · ChatAgentWrapTime (2) · QueueConsultsConsultAbandonedWaitingTime (2) · QueueConsultsConsultAcceptedAgentinThreshold (2) · QueueConsultsConsultAcceptedinThreshold (2) · QueueConsultsConsultAcceptTime (2) · QueueConsultsConsultAcceptTimeAgent (2) · QueueConsultsConsultClearTime (2) · QueueConsultsConsultDistributeTime (2) · QueueConsultsConsultNotAccepted (2) · QueueConsultsConsultReceivedAcceptedWarmTime (2) · QueueConsultsConsultStandardAbandonedWaitingTime (2) · QueueConsultsConsultTransferInitiatedAgent (2) · QueueConsultsCustomerMaxConsultClearTime (2) · QueueConsultsMaxConsultAbandonedWaitingTime (2) · QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) · QueueConsultsMaxConsultAcceptTime (2) · QueueConsultsMaxConsultAcceptTimeFmt (2) · QueueConsultsMaxConsultClearTimeFmt (2) · QueueConsultsMaxConsultDistributeTime (2) · QueueConsultsMaxConsultDistributeTimeFmt (2)

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