Drilldown: GCXI Metric

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GCXI Metric > folder : Business Attribute > BA Consults or Outbound Contact > Contact Attempt or Queue > Q Customer & Consults > Abandoned Waiting ST1

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type:
Disposition (6)
mediaType:
None (4) · All (2) · All (except Chat) (2) · Chat (2) · Open (sync) (2) · Voice (6)
dataType:
None (2) · Number (6)
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displaysInFolder:
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displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
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dbTable:
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calculation:
None (6) · Calculated as AG2_ID_*.CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_ID_*.CONSULT_RCV_WARM_HOLD_TIME. (2) · Calculated as the sum of AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME plus AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME. (2) · Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2) · Calculated based on the Business Attribute > Consult Received Time and Consult Received Accepted metrics. (2) · Calculated based on the Business Attribute > Consult Received Warm Time and Consult Received Accepted Warm metrics. (2) · Calculated based on the Business Attribute > Consult Received Warm Wrap Time and Consult Received Warm Wrap metrics. (2) · Calculated based on the Business Attribute > Consult Received Wrap Time and Consult Received Wrap metrics. (2) · Calculated based on the Contact Attempt > All SIT and Contact Attempt > Attempts metrics. (2) · Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) · Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) · Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2) · Calculated based on the following metrics from the Contact Attempt folder: SIT Invalid Number, SIT No Circuit, SIT Operator Intercept, SIT Reorder, SIT Vacant, SIT Detected, and SIT Unknown. (2) · CA_SIT_VACANT (2)
usedIn:
None (6) · Abandon Delay Report (2) · Campaign Callbacks Summary Report (2) · Campaign Summary Report (2) · Contact List Effectiveness (2) · Contact List Effectiveness Report (2)
cloud:
yes (6)
premise:
yes (6)
project:
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