Drilldown: GCXI Metric
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GCXI Metric > dbTable:
None
& usedIn :
Agent Transfer Summary Report or
Interaction Volume Business Attribute Email Report
Use the filters below to narrow your results.
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) ·
Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) ·
Calculated based on the Business Attribute > Accepted and Offered metrics. (2) ·
Calculated based on the Business Attribute > Avg Accept Time Agent metric. (2) ·
Calculated based on the Business Attribute > Finish Response Time and Finished Response metrics. (2) ·
Calculated based on the Business Attribute > Finished in Threshold and Finished metrics. (2) ·
Calculated based on the Business Attribute > First Response in Threshold and Entered with Objective metrics. (2) ·
Calculated based on the Business Attribute > Handle Time and Accepted Agent metrics. (2) ·
Calculated based on the Business Attribute > Transfer Initiated Agent and Accepted Agent metrics. (2) ·
Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) ·
Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) ·
Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2)
AgentActivityAvgConferenceAcceptedHandleTime (2) ·
AgentActivityAvgTransferAcceptedHandleTime (2) ·
AgentActivityAvgTransferInitiatedHandleTime (2) ·
AgentActivityTransferAcceptedCold (2) ·
AgentActivityTransferInitiatedAgentCold (2) ·
BusinessAttributeBACustomerASA (2) ·
BusinessAttributeBACustomerAvgFinishResponseTime (2) ·
BusinessAttributeBACustomerAvgHandleTime (2) ·
BusinessAttributeBACustomerPercentAccepted (2) ·
BusinessAttributeBACustomerPercentFinishedServiceLevel (2) ·
BusinessAttributeBACustomerPercentFirstResponseTimeServiceLevel (2) ·
BusinessAttributeBACustomerPercentTransferInitiatedAgent (2) ·
BusinessAttributeBACustomerTransferAcceptedCold (2)
Showing below up to 4 results in range #1 to #4.
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