Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Premise: None & calculation : Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Warm metrics. or Calculated based on the Invite Time and Invite Business Attribute metrics.

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type:
Disposition (4)
mediaType:
None (2) · All (2)
dataType:
None (2) · Number (2)
folder:
Agent > Activity (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
None (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Daily Transfer Summary Report (2) · Transfer Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgInviteTime (2) · BusinessAttributeBACustomerTransferInitiatedCold (2)

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