Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Warm metrics. or Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics.

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type:
Disposition (6)
mediaType:
None (2) · All (4)
dataType:
None (2) · Number (4)
folder:
Agent > Activity (2) · Business Attribute > BA Customer (2) · Queue (2)
displaysInFolder:
None (4) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (2) · Q_ACCEPTED_AGENT_TIME_AVG (2) · T_INVITE_TIME_AVG (2)
dbTable:
None (6)
calculation: (Click arrow to add another value)
usedIn:
None (4) · Daily Transfer Summary Report (2) · Transfer Dashboard (2)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentActivityAvgInviteTime (2) · BusinessAttributeBACustomerTransferInitiatedCold (2) · QueueAvgAcceptTimeAgent (2)

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