Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
Calculated as iWD > Canceled Autocompleted / iWD > Finished (2) ·
Calculated as iWD > Completed Overdue / iWD > Completed (2) ·
Calculated as Canceled - Canceled Autocompleted (2) ·
Calculated as Completed - Completed Agent (2) ·
Calculated as Completed Agent + Canceled Agent (2) ·
Calculated as Finished - Finished Agent (2) ·
If "Finished Agent" metric is calculated: Accept To Complete Time / Finished Agent, otherwise: Accept To Complete Time / Finished (2)
iWDAcceptToCompleteTime (2) ·
iWDAvgAcceptToCompleteTime (2) ·
iWDCanceled (2) ·
iWDCanceledAgent (2) ·
iWDCanceledAutocompleted (2) ·
iWDCanceledNONAutocompleted (2) ·
iWDCanceledOverdue (2) ·
iWDCompleted (2) ·
iWDCompletedAgent (2) ·
iWDCompletedNONAgent (2) ·
iWDCompletedOverdue (2) ·
iWDFinishedAgent (2) ·
iWDFinishedWithoutAgent (2) ·
iWDPercentCanceledAutocompleted (2) ·
iWDPercentCompletedOverdue (2) ·
iWDServicePending (2) ·
iWDServicePendingOverdue (2)
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