Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (2) ·
IWD_AGG_TASK_*.CMPL_TASK_ASSIGN_TIME (2) ·
IWD_AGG_TASK_*.CMPL_TASK_PRE_SRC_TIME (2) ·
IWD_AGG_TASK_*.CMPL_TASK_SRC_TIME (2) ·
IWD_AGG_TASK_*.COMPLETED_OVERDUE (2) ·
IWD_AGG_TASK_*.COMPL_TASK_COMPLETE_TIME (2) ·
IWD_AGG_TASK_*.COMPL_TASK_COUNT (2) ·
IWD_AGG_TASK_*.NEW_TASK_COUNT (2) ·
IWD_AGG_TASK_*.TOTAL_OVERDUE_TASK_COUNT (2) ·
IWD_AGG_TASK_*.TOTAL_PENDING_TASK_COUNT (2) ·
IWD_AGG_TASK_AGENT_*.WORK_TIME (2)
None (2) ·
Calculated as Completed + Canceled (2) ·
Calculated as Completed Overdue + Canceled Overdue (2) ·
Calculated as iWD > Finished / iWD > New (2) ·
Calculated as iWD > Finished Overdue / iWD > Finished (2) ·
Calculated as iWD > Finished Time / iWD > Finished. (2) ·
Calculated as Pre Source System Time / Finished. (2) ·
Calculated as Source System Time / Finished (2) ·
If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished (2) ·
If "Finished Agent" metric is calculated: Accept To Complete Time / Finished Agent, otherwise: Accept To Complete Time / Finished (2) ·
If "Finished Agent" metric is calculated: Handle Time / Finished Agent, otherwise: Handle Time / Finished (2)
iWDAcceptTime (2) ·
iWDAvgAcceptTime (2) ·
iWDAvgAcceptToCompleteTime (2) ·
iWDAvgFinishTime (2) ·
iWDAvgHandleTime (2) ·
iWDAvgPreSourceSystemTime (2) ·
iWDAvgSourceSystemTime (2) ·
iWDFinished (2) ·
iWDFinishOverdue (2) ·
iWDFinishTime (2) ·
iWDHandleTime (2) ·
iWDNew (2) ·
iWDPending (2) ·
iWDPendingOverdue (2) ·
iWDPercentFinished (2) ·
iWDPercentFinishedOverdue (2) ·
iWDPreSourceSystemTime (2) ·
iWDSourceSystemTime (2)
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